AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	3525 Ross Clark Cir #206, Dothan, AL 36303, USA
Phone:	+1 334-673-1501
Site:	primecomms.com
Rating:	4.5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 12–6PM

Location

Photos 14

Reviews 33

Daniel Bui

AT&T is a joke! Before i cancelled service with these guys I called customer service to make sure I wasnt in a contract, and they said I was not. I went into the store in Dothan, and they said I was not in a contract. So I then went to Verizon to get new service. One month later they send me a bill for $800 saying I was still in contract and I had to pay for an iPhone i had returned within 15 days. I spent countless hours on the phone trying to get it situated. Nobody could give me an answer after talking to 4 different people on the phone. I was beyond mad at this point! I went to the store to get it straightened out. Finally after 2 hours they said they would take care of the bill and it was a mistake (computer glitch) on their end. I felt so relieved that it was finally over and i could finally enjoy my hassle free service with verizon. Two months later i receive an e-mail that AT&T had charged me $230 and it had been taken out of my account. So, I called the customer service line. The first person said he could not help me and transferred me to another AT&T person. The line he transferred me to was not a working number so i had to call back again. The second person I talked to after 40 minutes, said that there was nothing she could do and had to transfer me to a specialized billing company because she did not have access from her computer. So I take the number down instead of her transferring me. I called the number from another phone while I was on the phone with her to make sure it wasnt another dead line. This person had me on the phone for another 40 minutes and she said she could not do anything for me and I need to call the finance department. My blood is boiling by this point! I hung the phone up and just went to the AT&T store. I talked to a guy and finally got an answer of why I was billed for $230 dollars. Apparently, I had one more month to go before i was not under contract. I had cancelled my service one month too soon. I explained to the guy that I had called customer service and came into the store to be told i was not in contract anymore. I am now stuck with this bill because AT&T is full of crooks and they are full of people that do not know what they are doing. Their customer service is terrible! I expect more from a company that leads the nation in coverage especially after how much money I have given them already. These people will not work with you any way and will not take responsibility for their actions. If you want to be pushed around by these jerks, continue using their service.

olice carter

I was in store recently and store employee Dolly helped me and she was extremely Professional and was Outstanding in her service. About 2 years ago, I purchased an iPhone 6S and again Dolly helped me get it and started. I was extremely impressed by her customer service and this was the sole reason I returned to this store. Hopefully ATT realizes what a wonderful asset she is to their operation. Thank you Dolly

Clayton Johnson

Upon seeing a long line at the store by Outback, I decided to give this location a shot. The service was awesome, very personal compared to my usual experience, the manager helped me to save some money on my monthly bill, and I absolutely love my new Galaxy S4! They even showed me some things about Android I didnt know before... Will definitely recommend and return there myself!

Tabitha Nix

Worst service ever. !!! I was told by 2 customer service reps that my bill would stay the same if I upgraded my phone to a two yr contract when its actually not true at all. You get charged an additional $25 every month once you upgrade. My family is highly disappointed and will be going to Verizon.!

Jacqueline Hammond

Besides the horrible customer service, update your actual store hours on google and your automatic phone service. Both say youre open on Sunday. Which is obviously not true. Thanks for making me drive 45 minutes out of my way for nothing.

Mickey Snell

I have been working with Tanya for years when it comes to our cell phone service. She is always going above and beyond with any needs we have. Im so happy to have her as my Att rep. I highly recommend this location.

Dorenda Wilson

This was the best experience Ive ever had buying a cell phone. Dolly was very knowledgeable and patient in explaining how to use my new phone. Would recommend her and her store to anyone looking for a cell phone.

Ron Majors

Dolly and Tevin at the Northside Mall location helped my Wife and I set up our new phones with AT&T.We were very pleased with their service. They were so professional and helpful! We highly recommend them.

Sandi Willis

December 20, 2016 Thank you!!!! Because of your poor service, poor attitude, disrespectfulness you actually saved me $50 on the same phone and all the trimmings that I was going to buy from your store.

Chris Meredith

Dolly was great she explained everything on about what to expect when when signed up for Directv. When the installer came out they were clean and professional. Very happy and would definitely recommend

kaci maynor

Charged $45 restocking fee for a defective device. Told no more codes to return my money until September..still no refund showing. Customer service even said, "That was absolutely unnecessary!"

Samuel Padilla

Lied about not having an iPhone 5s 64gb and it being a special order every where. Not the case. Because they dont carry the, doesnt mean every other retail store doesnt.

Herman Sample

Called the store to find out information for getting direct tv. They were very knowledgeable about what my needs were and helped appropriately. Would highly recommend.

Cassandra Brown

We had the most delightful experience. Staff was professional, and very friendly. Very knowledgeable on all products offered. I will return.

COOKS FORGE

I had a wonderful experience. Tanya was very friendly and curdious. Very knowledgeable and up to date on cellular service. 5 Stars!

Elizabeth Wilson

Very well pleased with service dolly did an awsome job helping us with changing over from Version to AT&T and I love the service.

Douglas Camatti

Dolly was awesome and will do all my att business there. It was great experience and recommend you go there!

Sean Cook

Great experience Tanya was a great help in finding me the best phone thanks guys!!

Alvin Allen

Went to this AT&T today and the customer service was outstanding! I will return!