2nd & Charles

Category:	Used Book Store
Address:	3525 Ross Clark Cir #300, Dothan, AL 36303, USA
Phone:	+1 334-712-1341
Site:	2ndandcharles.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 10AM–8PM

Location

Photos 100

Reviews 13

Andrew Taylor

Have had the worlds worst experience with 2nd and Charles. Bought a BRAND NEW PLASTIC WRAPPED LP from them with a gift card I received from Christmas. Brought it home and played it, and it started skipping non stop after the second track on both sides. So I came back and asked for a refund, with the original wrapping paper in hand, and was told that without the recipe, they couldnt do anything but exchange it for the same record. I was pissed, but whatever; I bought this one for a reason, and would still love to listen to it. So I exchanged it, brought the new vinyl home, and it DID THE SAME THING. It was clear at this point, that the entire batch was broken, so I went back to the store, skippy record in hand, to prove it. So we busted out a record player in store and played it, and confirmed that both were messed up. So now that its impossible for me to exchange my broken LP for a new one (their policy), I we can work something out, right? NOPE. The stores ridiculously strict policies prohibited them from doing ANYTHING, except making me wait around for an hour, before shewing me away, telling me they would call me when a new on came in. Fat chance, of that ever happening. So, anxious to get what I payed for, I called today to see if they have one in. And guess what? They have no way of looking up whether an item has come in or not! Well, they wont have to fret over it anymore, because they have lost me as a customer.

Nichole Nichols

Last year was my first time ever going to 2nd and Charles in Dothan, AL. My experience was fine, no complaints, left a satisfied customer. I purchased some video games for my sons for Christmas. They are just now getting into playing video games and I didnt want to spend a lot on the games because I wanted to see how my sons would take care of their used games first. So, I purchased a used Skylander set and on Christmas, my oldest was so excited to see the figures and the game, but when he open the case it was empty. My heart sank. Well, I told my son that I would find out where Santa got it from and take it back to get the disk. Last week, I was finally able to go to 2nd and Charles to try and get the disk for my son. Shawn, the manager, greeted me as soon as I walked in and I told him what happened. He apologized for the inconvenience and started looking for the disk, he couldnt find it. But..... Shawn informed me that a lady was just now in the store selling a newer Skylander set and if I had time to wait, that I could get that one. I waited and came out with a very SWEET deal all thanks to Shawn!!! I was a hit with my son and both of my sons have been playing the game every chance they get. Thanks Shawn for going above and beyond to help this mommy out!

PulseOfDarkness

I actually enjoy shopping here a lot. Has a great selection of PS2 and PS3 games, loads of good music, and plenty of other good stuff. It definitely has its shortcomings though. One of them is that trading values arent very good, so you wont get too much money off of what you sell unless its very valuable like Valkyrie Profile on PS1. Another one is that I managed to get a bad copy of Tony Hawks Underground 2 which doesnt really work on any system I tried it on. However, every other game and movie I have purchased from the store works great and I had very little problems, and with stuff at great prices, I cant really say no. So, most of my experiences there were very satisfying, except for a bad copy of Tony Hawks Underground 2, but thats not a big issue. Every other game I purchased worked, so not a big hinderance.

Casey Corbit

I just encountered the worst customer service at the Dothan location. I wanted to purchase a youth violin. The instrument had parts missing, and I asked if she could do better on the price because it was the same price as one that was only missing one part. she said they couldnt do that. I asked about another instrument and she commented that she couldnt go "that low" when I stated how much Id previously paid for one. I asked why she was wiling to adjust the price on the last instrument, but not the one I was asking about. She replied, "Oh, I see what youre doing. Well, now Im not adjusting anything and you can take your business somewhere else." TERRIBLE CUSTOMER SERVICE - AND THIS WAS THE MANAGER ON DUTY!!!!

Jeremy Cote

I walked 2.8 miles for them to tell me they stop buying an hour before close. Youd think that a business built on the idea of selling used items would purchase till close. You also need to fix your google closing times. I got there at 730. Google says you close at 9. Its Sunday. If this is no the policy then you have a couple of lazy people.

Eric Nebel

This place is in the old books a million store and they didnt change much on the inside. They have a decent selection of books and tons of cool stuff for your inner nerd. Lots of retro games, vinyls, and knick knacks. They are a bit pricey, Amazon prices marked up from ten to fifty percent. Great place to browse.

RONIN X

They sell guitars but no guitar strings...what????! Large selection of books, but the disorganization made me not want to browse much. Its basically a crummy version of Hastings, if youve been to one. Hastings was a hundred times better and went out of business, so Im not sure this place will last.

BIGD3DMEDIA

If Comic Con were a store, this would be the place. In addition to all things comics, you will find other gems like previously viewed movies, music, gaming consoles, and the like. They also host free events frequently that feature local artists and fans. Staff is super cool and informative.

Conners Heritage

Dont sell books to them. They are rude. Told me my books werent in good condition and had bugs in them. I looked through the whole selection and nothing. Books were in excellent condition. I was insulted and will not be coming back to this store or chain again.

Wayne Grayson

I love this store. One of those places that Dothan should feel fortunate to have. A huge vinyl record and comic book selection, books, swag and an awesome selection of used tech and the ability to trade in your own. Fun to just stop in and dig around.

K9 24 gaming

I brought them several factory sealed records (Buddy Holly, The supremes, etc) and they CUT THEM OPEN, SHREDDED the factory seal on front, DESTROYING their value and offered $1.40 for them!!! Will NEVER let them touch my belongings again!!!!!

Clay Dalton

Very knowledgeable staff, and I enjoy visiting. The only bad thing is they dont offer very much at all for used items and they refuse to buy "self made items" If you are looking to buy rather than sell then this is a great place to visit!

Sean Johnson

Found a Hebrew-Greek Strongs KJV Study Bible for $24. They also sell old and used vinyl. I must say I was very happy to know that this store exist (in Dothan, Al at that)