Category: | Tobacco Shop |
Address: | 3920 Rosemeade Pkwy #150, Dallas, TX 75287, USA |
Phone: | +1 972-662-0970 |
Site: | puffnstuffsmokeshop.com |
Rating: | 4 |
Working: | 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 12PM–12AM |
CL
Clay Burns
So my girlfriend and I were regular customers of this shop for a long time, since its right around the corner from where we live. We thought it was convenient enough, its decently stocked (most of its stock is glass, not much shisha or decent tobacco products) and the employees are fairly nice (but usually unhelpful, because theyre usually stoned out of their minds), but my most recent experience has made me never want to go back. We usually spend between $400-500 on shisha/e-cig products every month (yes, we know we have a problem), and most of it went to this store until today. I went in to buy a part for one of my water pipes, was charged $75 for it, and was told that I could bring it back that same day as long as it was still unused. I went home to find out that it didnt fit, and because I was curious, pricechecked the expensive bugger online. I found it for $25. I returned to the store, to be told (rudely) by the assistant manager that no returns on glass were permitted, no matter the circumstances. I called the store manager and explained my situation, and he told me (in terms I will not repeat) that regardless of my customer loyalty or the amount of bloody cash I spend in his store every month, my patronage was unnecessary and apparently unvalued. Ive learned my lesson. Their glass is weak and overpriced, their service second-rate and usually stoned, and their customers can be freely insulted at whim. I will not be going back. Gas Pipe has better prices and service, its just a few minutes further away.
CO
collin mckay
I went in after purchasing a Da Vinci Ascent, about a month after purchasing - as mine had become defective and I was searching for a copy of receipt to send it back to the manufacturer. The attendant, probably in his 30s, was sitting at the computer, transfixed. When I let him know about my problem, he informed me that they would not have held on to my receipt. I then asked if he had any ideas as to recourse for this. He had no idea. All of his answers until he said sorry, dude, were not even given eye-to-eye. He had his face in his computer the entire conversation. Ridiculous. No help what-so-ever.
MA
marcus james
Long time customer at this location when it was Blue Phoenix. It has only gotten better since becoming Puff n Stuff. Largest shisha selection in North Dallas hands down, and it was literally half the price i paid for my shisha in Addison. Also an Amazing selection of scientific and heady glass. Toro, Mobius, Sheldon Black, Banjo, Jag! Ill definately be back, Especially since my cigs here are cheaper than @ the gas station, and the customer service is far better than what you could normally expect from a smoke shop.
JO
Joe cichlids
Pretty shop nice displays all the latest...knowledgeable.... went there on a lunch break due to a broken tank emergency guy offered a new style OK but wait we dont have any OK replacement glass nope...replacement coils nope same type with coils nope. I guess it was just a matter of the style of things thay have in stock but I kinda figure if your gonna offer me somethin you wouldnt offer things you dont have.
CA
Cassandra Vasquez
This place has the worst customer service. They sale u a default product. Less 24hours I brought it back to them. Complaining on how the 50 vaper battery doesnt hold its charged and wont exchange. The employeesecond are the worst and have no customers service skills..never will I shop at this place again. Total rip off.
ST
Steven Csolak
I got some great service when going in to build my own glass setup. The staff member that helped me was very knowledgeable, super friendly, and the prices themselves arent too bad. The real kicker is that they stay open as late as they do. Its definitely saved me from some boring nights in a pinch.
NI
Nicholas Tordoff
Ive been dedicated to using this store alone for years because of the friendly non-judgemental staff and the fact that they have a knowledgeable background on any subject you could throw at them highly trained sociable staff makes this place beats out all of the competitors on price and friendliness
ST
Stephen Burns
Customer service here sucks. Every single person working here is the same. They barely give a $?!¥ about helping you, and they act annoyed if you ask any questions. I have been in their shoes, and I know what it means to the customer to receive good service. These guys dont care.
AM
Amber Lowry
ALL ORIGINAL PIPES! when you go to other smoke shops you will inevitably see the same inventory over and over at every store. Blue Phoenix is the only place that you wont see anything like other shops. The owner is super nice and helpful, this is the only place Ill go anymore.
SO
Sophia Sobhani
I love this location! The guys that work there are always friendly and professional. They are consistent with their policies. They have all the products you would need with a variety of everything. I love this store, very neighborhood friendly.
PE
Pete N
Puff n Stuff is truly the best Smoke shop, Toro Glass, Mobius, Zong, HiSi, Maka B, Illadelph, Bob Snodgrass, and so many more functional glass art now here in my backyard. I love this place. customer for life.
CH
Chris Holub
Doesnt have the selection of glass I would prefer them to have however the staff is amazing and everytime I walk in there I feel like Im the most important customer they have
NI
Nick Piland
Didnt give me what I needed and didnt let me exchange or return even though I just walked out. Shady business. F$&k puff n stuff
KA
Karina B
Small smoke shop but carrys a good amount of variety. Staff was friendly and helped me find what i was looking for.
JO
Johnn Dement
This is the best little smoke shop around. Staff has been there for years and knows there stuff! Love this place!
BE
Ben Schexnider
Kinda small inventory, but they have some stuff. Good vibe when we walked in. Hand blown local glass.
MI
Mike Ziegler
Friendly staff. Opens a little late and short on stock sometimes. Owner seems to care about business
SA
Sam Leddon
Best kratom prices in the metroplex. Guys are always friendly and are never pushy or dismissive.
CO
Cody Arnold
Staff here is very friendly and knowledgeable. If you have questions, they will have your answers!
DE
Derek Leos
Great service, knowledgeable and friendly staff. Always helpful with information on products.
JO
Jonathan Morrison
This shop sucks balls...and their prices are way too high. PPV in arlington here i come...
TR
Trel Cooks
Been coming to this spot for about a year, everyones cool and they always have stock.
BI
Bill Pinnell
If you dont care about product knowledge, definitely spend your time and money here
CH
CHRIS T
The guys are nice selection pretty good maybe a lil pricey but what smoke shop isnt
OV
Overdrive Games
The staff are friendly and answered my questions. Shot the breeze for a while.
KA
Kathleen Melton
Great guys. Didnt make me feel uncomfortable about not knowing stuff ^_^
MA
majorblue777
Great selection and even better staff. Love Marcus. He is very helpful
JU
Julius Rivers
Went in. Got what I needed. Walked right out, no problems thanks guys!
MA
Mario Marsh
Dont buy their detox products it may not work for you
RO
Roy Stubbings
Friendly staff. Great prices. Wonderful experience.
AL
Al P.
Dope smoke shop.. lots and lots of American Glass.
LA
Lamount Hughes Jr
Knowledgeable staff, no Zippo lights sold here.
VI
Villa Shurielle
Cool place!! When do you get WEEDIES CEREALS?
AL
Alex Doty
Kratom getcha mind right know what mean
MD
Mday 1226
Great help with my finding my needs
KA
Kasper214
very nice not that knowledgeable
KR
Kryshawn Baity
They actually have shisha...
JO
Joseph Couey
Best headshop hands down
BR
Brandon Noll
Nice guys working here
ME
Mellow G
Friendly and helpful
DO
Don Davis
Got what I wanted.
LA
Lauren & Jarrad Edwards & DeHart
Awesome selection
LO
Lorie Bailey
Very helpful