Category: | Furniture Store |
Address: | 165 N Randall Rd, Batavia, IL 60510, USA |
Phone: | +1 630-584-8264 |
Site: | artvan.com |
Rating: | 3.4 |
Working: | 10AM–9PM 10AM–9PM 10AM–10PM 10AM–9PM 10AM–9PM 9AM–9PM 11AM–9PM |
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Rohit S
I purchased from them on SUPER BOWL Sunday ... and its June Do not purchase anything from them, their sales associates promise you some thing and when you get the delivery its not the right stuff. They do not bother to fix the issue but try to charge you extra and sell you something you were already supposed to get with the original purchase When I placed the order I was charged for leather protection on a fabric sectional I purchased.. so read your invoice properly. I had given they specification on the dimensions I would request and they missed to add an arm less chair to my initial order. So on the day of the delivery I found out that the sectional was too small. So I contacted them and they told me they could order the arm less chair for me at an additional cost. I was not amused but I had to make the family room look complete. Well guess what they wanted to wait another 3 months since it was a special ordered color. At this point I was frustrated, how can I wait 3 months and get the partial item after already waiting for 3 months for the delivery. I asked them if they could refund me the money and I would purchase something else from the store, they wanted to charge a 25% re-stocking fee for a mistake they had made. I decided to live with it. Now I have a partial sectional sofa in my family room thanks to Art Van. And it already has problems. -------------------------------------------------------------------------------------------------------------- So A week ago I put up my initial post, and had talked to the store regarding the issues. Issue 1: The cushions on the sofa are almost giving up and there was a small repair required on one of the cushions , the technician showed up on time and was very friendly. The issue was Art Van sends out a company they have contracted to fix the issues for them but how is the technician supposed to fix the issue if you had only informed him of part of the issue. He was able to repair the small tear on the cushions but he was not informed that the cushions repair that they were almost giving up. Issue 2: The sofa was custom ordered so I waited 3 months for it, when it arrived there was supposed to be 5 Ivory cushions to contrast with the red sofa.. guess what there were no ivory pillows. I called them last week to follow up on the issue and they said they would order them for me and I called today and spoke to them today again, guess what they do not even have it in their notes that they had to order the ivory cushions for me so they told me I should hear back from them on Wednesday after they investigate the issue. I will update this on Wednesday when I hear back from them. ************************************************************************** So I did hear back from Art Van and they ordered the additional cushions for me. However when the service technician came out and inspected the sofa he mentioned that he would be ordering something to refill the cushions to provide better back support. Guess what ART VAN is not aware of it and does not have it in the service notes. So who to blame here Art Van or the service crew ? Not sure but I would think its Art Van... or they need a better service crew. I call them today and they ask me to pay additional for the stuffing to go into the sofa for the back support !! They are just after your money in every single way possible. STAY AWAY and I will never make another purchase from them.
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Rohit Sharma
So I had commented on their facebook page about a month back(JUNE 15, 2016 ), and I got a private message almost immediately asking me for my details of the order and that they were sorry about the issues I faced, Just an FYI I placed my order on Super Bawl Sunday and its July and to date I still dont have my complete order. Well after my initial response with my contact details and order details I was told I would receive a call from their service team. I did not relieve a call or anything until June 12 and I sent them another private message stating I had not received any call. They sent me a message stating that they were sorry and I should receive a call soon. I finally got a call from the store I had purchased and someone by the name Dan spoke to me. He was extremely rude and denied that they had made any mistake and was not willing to do anything and wanted me to spend more money to purchase the harmless chair and give me a 30% discount I guess he was not aware the store was already running a 40% off promotion. Well your managers do not know how to communicate with the customer and are not at all aware of the on going promotions and need to be educated on the promotions and problem solving skills if they are the ones who contact the customer when I am told someone from the service team is going to contact me. More over get your stuff together dont make a customer wait for over 6 months and not give him the at least what is on the order let alone what had been left out as a mistake made on your end. I will clearly state that IF YOUR EMPLOYEE CAN REMEMBER TO ADD LEATHER PROTECTION TO AN ORDER OF A FABRIC SECTIONAL SHE CAN CLEARLY MAKE A MISTAKE OF NOT FILLING IN THE RIGHT ORDER DETAILS. And on the day the partial sectional was delivered I did go into the store and talk to DAN and I had requested him to take the PARTIAL SECTIONAL BACK since it was not what I had ordered and I could take a store credit and purchase a different one or even the same sectional but in a different color since they had it in stock and HE WANTED TO CHARGE MY 25% RESTOCKING FEE FOR A MISTAKE THEY HAD MADE. The worst place to purchase and the worst customer service. AVOID THEM IF YOU CAN. I HAVE NO OPTION BUT TO DEAL WITH THEM UNTIL THEY COMPLETE MY ORDER.
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Tara Loszach
This company is a joke. Just pay more for furniture at a good store. We bought a chair and picked it up. When we put it together we discovered it was damaged. We called and were directed to go through the repair service instead of getting a new chair. The following week a great repairman fixed part of the problem and ordered new legs for the chairs. Its two months later and we have no new legs. Called the repair line again and they said theyd send us a new chair instead of bothering with the new legs. Oooook. But we had to bring in the old chair and pickup the new chair. We said no way because this was a damaged chair and was their problem, not ours that a new one had to be delivered. Service rep had a total attitude, but a manager finally relented. I have no confidence the new chair will be undamaged. We ordered from Art Van to save some money, but the hassle has made the few hundred dollars that we saved a complete joke. Never again will we shop here.
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Angelina Cummins
Christopher K Harris in the Pure Sleep Mattress dept provided EXCEPTIONAL service. He is clearly the best in the biz. He educated me on the importance of finding the ideal mattress to match my anatomy, as well as my husbands. Using the new program developed by Duke University we measured my body type, as well as my husbands, to find the perfect fit for contouring and comfort. The one I selected was outrageously comfortable and was a perfect mix for my husband and I. The best part- it wasnt breaking the bank. This salesman understood what my expectations were from the very start and delivered! He was so kind and accommodating from start to finish. Even offered to hold my baby carrier while I walked around to try out some beds. I ended up finding everything I needed there for the bed, except for the comforter (which they didnt have) otherwise I wouldve gotten that there too. I COULDNT BE HAPPIER WITH MY OVERALL EXPERIENCE AND INVESTMENT!