Category: | Tire Shop |
Address: | 4580 Wadsworth Blvd, Wheat Ridge, CO 80033, USA |
Phone: | +1 303-425-1475 |
Site: | discounttire.com |
Rating: | 4.1 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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Justin Ortiz
I had a very trying time with discount tire locations last week. I was dealing with a flat tire at another location and was told my tire could not be fixed. The associate showed me a couple option but at this time I needed to go with the economical option. He did not have them and he would not tell me if any other store had the tires. I left and looked on line. I found them at this store and called to make sure they had them still. Derek the manger told me he had them. I asked to set an appointment and was told "no need". I showed up at 2:30 and the place was packed. I told by a very helpful employee MJ (I think was his name) that I called in and had tires were on hold. The manager Derek told me I would be right in no appointment needed. In the time I was making my purchase several more people showed up. Derek came in as I was making the purchase and acted like he hadnt ever talk to me. I made a phone call and waited. I waited until 5:45 and was the second to last customer to be helped. If I didnt need the tires so bad I would have made them remove them and taken my money elsewhere. I have been using discount for years but that changed with this experience. I will be going to Big O, Les Schwabb or a small mom n pop shop before I spend another dime at discount tires. I can deal with the extra time I needed to wait but the managers actions were what made me mad. If you tell someone something follow through. It may have just been a bad day but it looks like poor management to customers. I have to say this does not seem to be an isolated incident at just this location. MJ was the one bright spot of the day. He genuinely seemed to care and did help me resolve a payment issue to better resolution than I expected. 5 stars is him. Thanks MJ.
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A Private User
This happened about 6 month ago. I wanted to get my tires rotated and the salesman came out to look at my tires and told me that two of them were worn and he would not rotate them unless I bought new ones. So we went back inside and he looked up my name and address on the computer and said that the tires were past the warranty and that I would have to buy new ones at full price. I told him no since I knew they still had over 20000 miles in warranty. So I went out to my car found the receipt and sure enough I had over 20000 miles warranty left. So I went back inside and confronted him about it. He acted strange and then said the computer did not say my mileage. So I called another store and asked them to look up my info. They told me exactly what was reflected on the receipt and offered me a cheaper price for the same two tires. After I found out what the managers name was I emailed the store. Then some guy who was not the manager called me back and asked me how we could fix the problem. He never asked me who it was I dealt with. For all I know they guy still works there. They did offer me 50% off the tires but no guarantee they would not pull the same shenanigans again. I was lucky I did not get ripped off! Bring your receipts with you if you go to this store! Not sure if this was one bad apple but after my warranty runs out on the tires I have now I will never shop at this particular store again! Just like the review below says they consistently outsell others and it may be through sleaze tactics.
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Spencer Wade
I was in town for a family emergency. I had an issue with a back rear tire. I pulled up at 6:05 pm and they closed at 6. The gentleman named Brandon noticed my plates and asked if needed him to make an exception, I said please and he didnt hesitate to have me pull my car in for a quick hole repair. He found a screw in the tire, could have been serious had it not been addressed. He went out of his way to help me get the tire repaired at no cost. Not only did I need a little goodness i needed to fix something that could have harmed my car. Thanks DT for having such caring employees and a excellent hole repair program. Also wanted to give a hat-tip to Keith for making the process just as smooth.
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Kurt W
Never had anything but positive experiences with Discount Tire. They meet me out front, ask what I need and get it done. I dont know what more you could want from a tire shop. Theres never any pressure or hard sell; they present the options and let me decide. Actually, they talked me out of a more expensive set of super-agressive offroad tires after I told them I drive 40 miles a day on the freeway. They sold me a set with much better highway manners, while still aggressive enough for the 3 or 4 offroad trips I do per year.
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Mitch Vance
Called and spoke with staff at this location after being in a hurry to get to an appointment in Wheat Ridge after a flat tire on the interstate. I was seen immediately and those on duty found a used tire and replaced it on my vehicle in 30 minutes for less than $40. I would recommend this location to anyone in need of service and would like to thank Diego (who took my call), the gentleman who provided my service, and the other people working this afternoon (4/20/15 2:30-4:00pm).
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darren spitz
Always slow, had my vehicle aligned, and was told to go to discount to get my balance checked for a shake in the front end...long story long, but Ive been here for 2 1/2 hours so far to watch people come and go before me... It has always been like this for me, it took them 5 1/2 hours to patch a tire that I left with them the last time, I guess 2 times is now enough for me, most likely will never come back...
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Daniel Trottier
Spoke with someone on the phone and was told 2 hours for a tire change and my tires were in stock, shortly after showing up learned they didnt have the size in stock and after 4 1/2 hours of waiting Im leaving with smaller tires than desired and a completely wasted Saturday. Advise going to any other tire shop, extremely disappointed with service, wait time and customer service. Horrible!
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zak lakovics
Thanks Discount Tire for not putting back my wheel lock. I got a nail in my tire yesterday. I dont have anyway to get my tire off after learning this from the Firestone tire people thanks to you. You are closed today and I live 30 minutes away. Now I cannot drive my car until I get a ride to our shop on Tuesday because to motto is July 4
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Hussein
I went in with a air leak due to a screw in my tire, and I was told i needed a new tire, and they refused to remount my old tire back on my rim. "I cant air it up", he said. BS!! I went to another tire shop and go the tire fixed and was back on the road. They try so hard to sell you over priced tires, its pathetic