Category: | Florist |
Address: | 28562 Oso Pkwy, Rancho Santa Margarita, CA 92688, USA |
Phone: | +1 949-459-9346 |
Site: | willowgardenfloraldesign.com |
Rating: | 1 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed |
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A Private User
Good customer service is important to me. Ill forgive a lot of things, but being mistreated by people in service professions is not one of them. I have NEVER gotten such TERRIBLE customer service as I did today when I called in to order some flowers. My boss had called first needing help, and got frustrated because he was having trouble finding what he wanted and realized Matt was no help to him, so he asked me to handle it. Then when I called back to take care of it, Matt read me the riot act about how rude my employer was and then told me that they didnt need our business. I had only gotten so far as to say who I was. He told me to take it elsewhere. So I called another and ordered a $150 bouquet for the recipient. There is a HUGE difference between a mean customer and one who is just confused. Afterward, I decided to call back to speak to a manager or the owner, and found out that the person who was SO awful and didnt want our sale WAS the owner. Unbelievable.
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A Private User
I ordered flowers from here for my sisters birthday. I requested red, yellow, and deep purple and paid extra to make sure there were no carnations. My sister emailed me to say that her flowers were yellow roses with pink carnations. When I called to complain, I said they promised satisfaction and I wasnt satisfied. I asked for a refund or for new flowers to be delivered that were what I requested in the first place. The woman refused to send new flowers and would only credit me $8, which was less than I had paid extra to make sure there were no carnations. Wont use this shop again!
CY
Cynthia Perrine
Ive been shopping from this florist for about 5 years or so and Ive never been disappointed. Im from San Diego and I always send flowers to my friends and family occasionally so I call them to help me and they always create a masterpiece! So I am rating them 5 stars which they deserve to receive. Thanks ❤️❤️❤️