United Wireless Center

Category:	Cell Phone Store
Address:	1772B E Avenida De Los Arboles, Thousand Oaks, CA 91362, USA
Phone:	+1 805-492-1700
Site:	unitedwirelesscenter.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 10AM–7PM 11AM–2PM

Location

Photos 5

Reviews 15

Ina Kim

Terrible customer service. Hard to reach and very difficult to get any service for problems, which there have been too many. I had my business phone and my daughters phones with them for months and months but there have been so many problems, I dont even have time to describe all of them. Recently I had to call over 20 times from overseas because their service didnt work after having paid almost $100 to unlock my iphone. Nobody ever picks up the phone. After I got back and many more calls later, they said they didnt do anything wrong and refused to give me a refund. All the phone battery cases and charging chords I bought from there got broken within a couple of weeks and I asked them to repair it or give me a new one, but I just got the broken one back. Also many hours wasted trying to find out what happened to it after three weeks of not hearing back from them. Do not try to save a few bucks. Go somewhere else and save tons of trouble. FYI, Cameron. You DO have yelp review page as you can see and it is all terrible. Your Google review is a little better but not by much. A whole different customer service philosophy is in order and please drop the condescending attitude towards frustrated customers and adopt a more emphatic one instead. And also invest in an answering service so that customers dont have to take the time out of their busy life to go to the store every time there is a problem with your service.

Glenn Pincus

Ive been working with Kameron, James, and others at United Wireless for many years, and they are always very knowledgeable and helpful. Far superior to going to a Verizon or AT&T store. I cant recommend them enough. In fact, Id say any company wanting to know how retail service should be handled should benchmark United Wireless.

Allen Sheals

So no nonsense and quick that its almost painful to compare to the phone company outlets or other resellers. Helped me with a cracked screen and faulty battery (which I had purchased from Office Depot btw). My Samsung now working good as new. He sells phones and plans as well.

Bryan Curnutt

My Wifes iPhone 5 screen started popping off. It was easy to make an appointment with United Wireless Center, Oakbrook Plaza,- he sent an info text directly after hanging up with him. He fixed the screen, and the expanding battery that caused it, in half an hour.

Nima Jacob Nojoumi

Kameron, James and the other guys are some of the most helpful in the cell phone industry. Ive been going to Kameron for nearly 8yrs for all my cell phone needs. Always makes sure I have the best plan, phone and is extremely helpful.

Cyndie Peddicord

Amazing customer service!!! I have been coming to United Wireless for years and they are so helpful. I forgot my information and they helped me rocover it at no charge. Whenever I have a problem they help out. Thanks Kameron!

A Private User

Not Happy.. After my purchase they say they are ordering my accessories, but it is never there! I have had my new phone for over 2 Months still no protector or case....

A Private User

Kamerron and the other guys are super nice and knowledgeable about their products. You feel like one of the family. Weve been going to United Wireless Center for years.

Jerry Mortensen

Been a customer for about 5 years they always make it work if there open on time Kameron :). Thank you so much

brad bates

Ceaser was very helpfull excellent customer service off the charts! Great experience!

J Gomez

Some one knows whats going on with the store its closed

Al Thornton

This was the greatest experience ever. See Cameron!

Stephen Petri

Great service and reasonable priced.

Alberto Alvarez

Horrible..........