INFINITI of Thousand Oaks

Reviews 5

YE

Yelena Perelshteyn

After I wrote my review (see below) a couple of days ago with all problems I had with the service department, I got a call from Service manager Nicole. She reassured me that they noticed the problems and after I asked about my Bluetooth, she recommended to disconnect it completely and connected it back again. Now it is working properly again. I guess my next appointment will be with Nicole and not Brian since she is the most knowledgeable. :) Here is my original review: This is my review on the service provided by Thousand oaks Infinity. I made an appointment online and during online session, I stated that I only needed the oil change, (it was my first 5000 miles). Since I live in Tarzana, I requested a loner. I was provided with the confirmation email stating that loner was included. When I got to dealership, the rep. informed me that they dont provide loners if I need to change the oil only and since me and my husband got there in one car that was being serviced, we didnt have a transportation available to us to go around. I also stated to the service rep. Brian Fudenberg that I had a problem lately with the Bluetooth signal. Sometimes my car would connect to it and sometimes it would not since the new upgrade came on my IPhone, so he suggested to contact my provider which would be Verizon, or AT & T, or Sprint, or etc. well, the only problem with that suggestion is: provider doesnt provide the Bluetooth service, the manufacturer of the phones does , so no knowledge from this service rep. on that part. Basically, to every question I had, the answer was "NO". Next time I need to service my car, I will seek another representative (my sister services her car at this dealership all the time with another rep. and she has a wonderful experience) or I will seek the service someplace else, especially if I have to pay for it.

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mariam zandi

My experience with Infiniti of Thousand Oaks and specifically with Michael ( “Mickey") was awesome. I highly recommend this place (and Attila, the Finance agent). I needed a car and I was referred by one of my co worker who has bought Infiniti cars for the last 8 years. During this time I was going through hard times and also had to deal with Audi dealership, having car issues and every single possible trick from many car dealers and repair shop in Westlake Village. When I saw Infiniti Sedan 4D Sport, It was a beauty. figured let’s try it. My experience started with Mickey giving me the carfax report. First, I must admit I am not an easy person to be convinced, but Mickey was very patient and professional. Mickey disclosed all my options and prices promptly and attempted to get me more info on the specifics. Mickey is super laid back and immediately made me feel at ease. No high pressure techniques, just gave me useful info about the car and rode with me on the test drive. The car was in excellent shape and reasonably priced (right at KBB). After the drive, Mickey was very friendly and frank in the negotiation aspect. Then he introduced me to Attila, the loan agent. Attila was very knowledgeable and intelligent He gave me lots of feedback on Warrantee and Gap. He had the car fully detailed while we were working out the financing, which was a nice (and unexpected) touch. I feel he went above and beyond by doing this. I drove the car home that night, and left my rental car there.Overall I had a very positive experience and I feel the company and in particular Mickey care deeply about the customer experience and treat their customers with respect and honesty. Mariam Zandi- K

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ST

Sterling Malory Archer

Sold me a used car that had a "clean" CarFax report. They said they had a 128 point inspection done. Everything looked good except for a small scratch along the right rear quarter panel, so I bought the car at fair market value. In less than a week I started having problems with the driver side window. When I brought it back to have it repaired, a detailed examination by the mechanic showed that the car had been involved in at least one, if not TWO, accidents. He showed me where the new skin was put on the drivers side door from the metal being crushed at some point. Thats why the window was doing weird things rolling/up down periodically. That scratch in the rear quarter panel turned out to be a crack in the BONDO that had been done over the rear quarter panel. Then the mechanic showed me where the chassis had been bent and how the hood of the car no longer lined up with the rest of the body. I asked IofTO how ALL of this car damage was MISSED with the "128 point inspection" and I wanted to see the report. They were unable to produce it. To make matters worse, the sales manager, Jim, flat out told me it was my responsibility to find out everything about the car before buying, and Infiniti isnt required by law to TELL ME IF THEY KNEW SOMETHING WAS WRONG WITH THE CAR! To say that this completely blew me away is an understatement. IofTO sold me a wrecked salvaged car as an undamaged vehicle and they, 100%, believe that this practice is OKAY AND SCREW THE BUYER. Caveat Emptor indeed... from a Thousand Oaks Dealership! I had to sue them to recover the money from the lost value of the car. Avoid this dealership at all costs.

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JO

Jordan Russ

Where to begin. I want to start out by saying I worked with Johnathan whos a good guy and a class act. I have no issues with him personally. What I do have issues with is his management and the procedure at which the Infiniti Thousand Oaks sales team conducted business. My assistant and I went through all paperwork ahead of time on the phone. Job history, contact information, you name it. Thousand Oaks is about an hour and 15 minutes away from me so I didnt want to waste any time going through that at the dealership. Everything was going great and I practically was out the door with the car keys in my hand. Then they pulled up a credit report and told me my credit was too "light" and that I would be unable to leave with the vehicle unless I had a co-signer. Excuse me? Im a 24 year old entrepreneur from Beverly Hills. Outstanding credit. Great job history. Ready to pay the down payment immediately. It was the last day of the month (7/31/17) at 5:30pm. Ive never seen something so amateur and unprofessional. First of all, not sure what credit scan their running over there. Secondly, it should have been covered in the call before I made the trip out to the dealership so I at least knew ahead of time. Whats funny is that I had 3 referrals and buddies waiting to buy a similar model and it would have all gone to Johnathan and his team. No questions asked. Thats a sailed ship and they wont be going anywhere near this place. Ill be taking my business elsewhere.

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A

A Private User

My wife and I bought a certified M35 w/ the sport/technology package and it is a fairly nice car! We also opted for the complete warranty which covers everything but normal wear and tear parts. Well, upon driving the car a few days we found that the metallic brakes, when hot, squeal like a stuck pig and pull hard to the right. Also, the car leaked at the car wash, all over my wifes shoes! "These are both the result of normal wear and tear", the service lady told us, to our dismay! "Infiniti HAD a problem with brakes in the past but, they fixed that and as for the car wash, we cannot duplicate the problem because our car wash is not high pressured, which you should merely avoid. Sorry!" Sorry? They did not even try to duplicate the problem...it even leaks at the LOW pressure car wash. As for the brakes, the car is an embarrasment to drive with its loud squealing brakes and dangerous, too, at low speeds when you really have to grip the steering wheel to keep the car from changing lanes! Alas, we are going to have to have the brakes serviced ourselves immediately following our purchase (by the way, the stock brakes are too small for this size and class of vehicle). We paid a lot of money for this car! My guess is that they do not care for repeat business, so subsequently they will eventually fade away.

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