Villa Jewelers

Reviews 4

RA

Ras Tolah

Charged $30.00 extra for damage done by them. Banned from further business. Questioned our intelligence. Says the Law is wrong. No customer service. My wife and I went to Villa Jewelers (San Rafael, Ca.) to get our wedding rings resized to smaller fits. The woman clerk confirmed our preferred sizes for comfort and evaluated our rings for condition. She informed us that the diamonds were well set. My diamonds are bezel set and my wifes are held by prongs. The clerk assured us that the diamonds were well set. She pointed out that my bezels were much better because prongs can loosen over time and may need maintenance over time. Long story- short, the clerk called us to say that the rings were sized but a diamond fell out from my bezel and it will be a $30.00 extra charge to fix. After I refused she agreed to fix it but said we would not do business again. My wife and I returned later to pick up our rings and the jeweler confronted us stating that it not his fault, he has been in business for 50yrs and never had a problem. I said that by law I should get my property back in the same condition that I gave it to them aside from the work performed. He said the law is not always right and since we dont want to learn anything we can go. We paid the $95.00 for the resizing and left EXTREMELY unhappy and dissatisfied. BTW: My wife has 2 MA degrees + Phd- Berkeley / I am a Emergency Medical Technician and Professional Commercial Driver We would NEVER recommend VILLA JEWELERS for anyone.

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bruce disbury

Hearher and will did a great job setting a stone for my girlfriend kelly. They were very knowledgeable and sensitive to my budget! I will be sure to recommend them in the future to all my friends and relatives

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Derik Anderson

Heather and Will at Villa Jewelers were tremendously helpful and knowledgeable when I was looking for a bracelet for my wife.

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NS

nsoenner lakia

Lots to choose from.

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