T-Mobile

Category:	Cell Phone Store
Address:	936 Diablo Ave, Novato, CA 94947, USA
Phone:	+1 415-897-1586
Site:	t-mobile.com
Rating:	5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 7

Reviews 27

Kelly Gerhardt

Awesome customer service & knowledgeable staff! This T-mobile store is the best. My husband and I were with ATT for 18 years or so (Cellular One became Cingular became ATT). We finally decided to make the switch to T-Mobile because of improved coverage and the awesome everything included plans at reasonable prices...and extras we didnt have at ATT like mobile hot spot included, HD video, and kickback for months data usage is low. The staff was top notch! I went in with a million questions and Alan was so patient and so kind...and very knowledgeable. The next day when I went back to officially make the switch, I had a whole team of folks helping me out...Alan and Cody were both so helpful and again responsive to all my questions (yes, Im a high maintenance customer). Theyre always professional and I witnessed their excellent customer service with other customers...not just me. Im telling everyone about T-Mobile and sending them to Cody and Alan. Were newbies, but so far we are very happy we made the switch. Thank you. ------------------------------------------------------------------------------------------------------------- Yes, Im back to give a SECOND review for this AWESOME T-Mobile store in NOVATO! After switching from YEARS with ATT, my husband and I have been thrilled with the network and the service! Went back with, yes, more questions and decided to buy another phone. Roy (NEW HIRE) was SUPER special and took care of setting up my new phone! Both Rachel and Kara delivered TOP NOTCH customer service as well. I am telling everyone about T-Mobile and sending them to see these folks! Thank you for making this experience an enjoyable one!

Isabel Chadwick

Absolutely awesome service. Went in to switch to T-Mobile so we can travel internationally with unlimited text and data. Lovely staff helped us tremendously, explained all billing and service questions very clearly. Unfortunately one of the phones we had was with Sprint, and we spent the majority of our time at the store battling with Sprint - even though we were ultimately unsuccessful, the T-Mobile staff, particularly Alan, went out of their way to help us. Cant speak to T-mobile as a carrier yet, but highly recommend this store.

Gulbagh Singh

I was experiencing a number of issues with T-Mobile and it was not resolved when I went to a store location. However I went to the location in Novato and a young man by the name of Keilan took ample time to call in and save me hundreds on my bill. He is a gem of person, if I could personally give him a hundred stars as a customer service rep I would! Great person, Long Live Keilan!

Emilia Menjivar

I came to Tmobile very upset and not happy about my service over the past 14 years with ATT. Roy S and Alan F were very helpful from the time I called them to the time I left the store!! I am a happy person now and I have a phone that will cost me less and that works!! These guys deserve a nice PRICE for having the best customer service and making T Mobile look the best!!!

Susan Miller

Just had an outstanding experience at this Novato T-Mobile store. A nice man named Steph helped me open a new account, set up my new phone and transfer data from my old phone. He was kind, patient and answered all my questions while performing these tasks. I would recommend you visit this store during the week as it can get quite busy on the weekends. Good job Steph!

angi madi

Roy & Kara were great at customer service. They were patient and friendly. And They were helpful and spent the time with me I needed so I could understand my new phone. I will definitely return to this location. The environment was relaxing, and not stressful. Roy and Kara were both respectful and kind to me. I would definitely refer my friends to T Mobil in Novato.

Leonard Merriweather

Had a great time helpful customer service with the new hire Roy and the manager Kara and we are happy to have this t-mobile here in this small town of novato ca and I have told all my friends about them and there are going to switch over to t-mobile service and I have now become a long time customer with t-mobile Thanks again Leonard merriweather

JJ Jackson

Had a great experience in here moving a line and getting a couple new ones. Thought it would take forever but Roy and Kara had it all sorted in no time, they really know their stuff! Easily the best phone store experience Ive had. Just make sure to ask for Roy or Kara, theyre the best!

Jacob Nunez

Ronald was great. Very personable, understanding and had a good sense of humor. All the other staff was helpful as well. Werent too pushy sales wise. Answered all my questions. They all greeted us as if we were good friends as soon as we walked in. Really enjoyed the experience.

Courtney Bagge

Cody, Steph, and Kielen were more than helpful and friendly. This has become my home store. They had so much patience with me and all the problems I had with getting a new phone. They are the best especially when you compare customer service and efficiency

Pamela Parker

Very informative! Learned lots of new and exciting things about my phone and the service that T Mobile provides. Extremely friendly and helpful and thanks to both Alan and Rachel I found solutions to all my problems with my phone.

A Korbut

Had very great experience at Novato store. All staff members were very helpful. Thanks a lot to Celea, Cody and Stephen for all their help!!!!

Ashley Salcido

Keilan And Cody Are Litt. They let us know deals and tried to get the best plan for us. Defiantly Helpful

Yareli Padilla

Great customer service!! Thanks guys!! Eveytime we come here we get great service!!

Gizelle Moreno

Staff is knowledgeable, friendly and fun! Lots of parking ( front door service)!

Jennifer Oppegard

Awesome customer service. Low traffic flow. T-mobile Tuesdays are awesome!!!

donnie williams

Cody is awesome Ive never had a easier phone carrier transition thanks cody