Express

Reviews 3

RA

Rachel Hausmann

Customer service was sub-par. I was shopping with a group of ladies for wedding (bridesmaid) attire. While most employees were helpful with finding other sizes, they offered sometimes unwanted, and downright rude opinions about how the clothing looked or fit. We then spent over 30 minutes at the checkout hoping to order a specific size online, which ended up not happening. We worked with 3 different employees at the checkout line and none of them could figure out the online ordering. We were disappointed because the item we needed had a make-up stain on it and was the last in the store. After online ordering was proving to be too much of a hassle, we rightfully asked for a discount on the damaged item and was told they could not offer discounts for damaged merchandise because it would need to be sent back to the home office. They wouldnt want a customer walking around with a defective item, so it would instead be sent back. But we were told we could still purchase the item for full price...which didnt make sense. We were able to receive a discount for downloading their app, but overall the experience was not pleasant.

NA

Natasha John

Always issues with exchanges at this store. 3 incidences led me to this review. This last time I was there for an hour (despite being first in line). 3 managers had to help process this exchange. Wont shop this location again.

AM

Amanda Foster

Clean, mostly organized, nice staff!