Menards

Reviews 8

MI

Michael Hurd

Lack of common sense and communication. They had the 15% off bag sale and screwed me out of the sale. Being a regular customer for personal and business, its quite amazing at how I was treated. The bag sale Ive done before and the cashier always had enough sense to tell what fit in the bag and what didnt. This time was no different but the cashier was a young girl who seemed somewhat new. She checked the items and scanned the bag at the end. I paid up but thought the final price seemed high. I was using a few gift cards from family members at the same time, and there were a few people behind me... so I didnt question it at the time. I went to my truck and saw my receipt showed no discount. Okay she messed up.. things happen... Im extremely easy going when things like this happen. I go inside and the cashier is busy to I head to the mangers desk and explain the situation. It was pretty clear what would fit in the bag, but she didnt give me the discount. I should have put it in the bag of course... but why would the cashier not say something when she scanned the bag? This was a brand new folded paper bag that many items I had would fit into. The manager says she will fix it no problem.... perfect. She asks no questions as I wait for her to do her magic and she says "Ill give you $6.37 back" This is after spending nearly $250 on back splash, and another hundred in other items. I explain that I want the discount on the back slash and not the few items that were very cheap that she said "would fit in the bag". I explained the only reason I was there was for the back splash discount and that she should re-apply the discount to those items. She said they would not fit in the bag with the others (2 of them being RV antifreeze gallon jugs). Keep in mind the back splash fits into one small plastic bag. She sticks with her guns on nothing more will fit in the bag (even though she could have swapped everything out and ONLY had the back splash in there) and she cant do anything else for me. Another manger comes over and is wanting to check the cameras to see if I had a bag and what would fit in. Really? This is wasting my time. I said Ill bring it all back in and show you that the back splash easily fits into the bag. He walks off to the cameras and I said screw it after arguing about possibly the easiest thing to prove in the world.... not really worth my time for what should have been around $45 saved. Simply principal of a company that will try harder to screw you over for no real reason. I spend many thousands at this location every year. The money isnt the big deal here... its the absolute disgust of a companies ability to help a customer and do the right thing. As a GM of a company who deals with similar situations on a daily basis, this treatment was absolutely ridiculous.

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CR

Crazy Chicken

In early October I called the SCF store and inquired about an insulation blower. I was told they do not reserve, first come first served. The following Saturday morning, I called the store around 7:30 am and they had two on hand. Left the house and went to the store. Walked in and went straight to the service counter. Cashier remembered me calling and said they were both still there. I told her I wanted one, but needed to get a few things in the store. "No problem" she said. Came back ten minutes later and BOTH units were gone. As soon as I approached the counter, she realized what had happened and had a horrified look on her face. She informed that they had both been rented and apologized. I was upset to say the least. A manager happened to be running the other register and I stepped over to confront him. He stopped for a moment, apologized, and then went back about his business. I left the store in disgust and then went home and promptly filled out a complaint form and mailed it in. In the pics, you will see the first response I received, dated October 14th. It was not satisfactory and I replied with my letter dated November 4th (we were on vacation!). They replied a second time with the letter dated November 8th and here we are. A corporate customer service department that wont even speak to a customer on the phone and refuses to answer any questions! I love shopping at Menards, but that may change very soon....

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RA

Randi Mae

Remodeled my whole entire house with everything from Menards. (: quality was good, customer service was fantastic, I got all the help I needed and people DID KNOW WHAT THEY WERE TALKING ABOUT!!!!! Respect gets respect just remember that (: I did have issues with people in the paint section BUT I would never base my opinion or review about a place because of ONE or a couple "negative experiences" I dont let that get to me!!! Do you know every single thing youre suppose to?....yes, you will say you do but thats clearly a lie. We are human beings. But like I said YES, there are SOME employees who I chose NOT to ask questions to, ask for help, etc...I find another as there are employees all over the place. I would certainly recommend St. Croix Falls, WI Menards to everyone. Keep up the great work

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A

A Private User

suggestion, if you want people to shop your stores, it would be helpful if 1) they answered their phones. 2) if they knew what they are talking about. i try to call ahead to see if they have what I want before driving to your store... I have called several times and the phone rings with no answer then when someone does answer they have to transfer me to another phone, thus NO ONE picks up, extremely fustrating being this is the norm and not the exception at this place. Then when I do get someone who picks up they say No they dont carry what Im looking for when I know for a fact they do because I buy it there. you need more people and better qualified.

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HI

Hilda May

Every time I go in to manards, I cant find Nobody to help me ,if I do they act like Its to.much to help me ,very unfriendly Very rude ,I dont understand that menards puts up with that,not very Good puplic relation and sure is not good For Buiseness ,I shop a lot at menards But I think I will start taking my Buiseness somewhere elses.

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JA

Jacob Crosby

Very large store with an excellent selection! Significantly larger than most Menards stores that I have visited, surprisingly so. They often have great deals, rebates and discounts, as well as a great selection of products for all varieties of work, building and DIY needs.

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Robert Whiting

Menards has great prices and customer care. At our vacation home in another state we dont have a Menards store. We purchase building supplies at Menards, then trailer them to our vacation home several hundred miles away and still have great savings.

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JU

Judy Tanner

Check out guy was rude! He never said one word to me ! Not "hello or thank you , have a nice day . His name is Greg. I seldom go there and hope I dont need to go back:( Bad experience!!

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