The Home Depot

Category:	Home Improvement Store
Address:	12610 Chenal Pkwy, Little Rock, AR 72211, USA
Phone:	+1 501-219-9600
Site:	homedepot.com
Rating:	3.7
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

+−

Leaflet

Photos 100

Reviews 4

Ricky Mills

My experience with your Little Rock store #1401 is one I will never forget. It was one of the best examples of horrible customer service. We purchased kitchen cabinets on 07/20/2015 and just finished the project on 10/23/2015. It took 3 months just to install an oven cabinet, pantry cabinet and utility cabinet. We began the process by ordering the cabinets with a male worker in the kitchen cabinet area who was friendly and patient. The cabinets were delivered nearly a month later only to have Blue Truck delivery damage one of the cabinets by dropping it during delivery. After a week of no contact from Home Depot, my wife called 3 different times and left a voicemail with your store requesting a call back regarding installation. I took off work early to go up to the store to speak with a manager. He said he was not aware of the situation and we walked back to the kitchen cabinet area. A female worker informed me that it was our responsibility to contact the installer. I informed her that during our ordering process this information was never disclosed and that my wife and I had never been told the installers name. Your Home Depot associate also proceeded to tell me that my wife never left a voicemail for her because she is the one who checks the voicemail and there was never one left. I proceeded to tell your associate that I personally saw and her my wife leave the voicemail for her department. She was very rude and highly unprofessional. I informed the store manager and this associate during my visit that I believed Blue Truck delivery damaged one of my cabinets. I left the store unhappy and proceeded to contact the installer, Ken. Ken arrived at my home two weeks later to begin the install. I took a day off work, so that someone was present per Kens request. The kitchen demo began and two hours later Ken approached me stating the oven cabinet was indeed damaged. He stated that he could not proceed since that is the first cabinet that needed to be installed. He called it a day and I went to your store to speak with the kitchen cabinet department. The only worker present was the same female associate who was rude to me just 2 weeks prior. I proceeded to tell her that during the installation they discovered that my cabinet was damaged. She immediately asked me, "Did you tell us it was damaged during delivery? Who did you speak with?". I informed her that she was the associate that I told two weeks earlier. She asked how much of my cabinets had already been torn out. I told her that my wall oven was out of use until she could get the new cabinet shipped. She asked a few more questions to see if I had a stove top or sink. I informed her that I did have those items only to have her reply with "Well good, because I was going to feel bad if you didnt have those items." This was a poor choice of words to use when someone is already had a bad customer service experience with the store and especially her. This came across as if she could have cared less about my situation. She then called her factory rep for that particular cabinet and they said they would put in a rush order. The cabinet shipped two weeks later. We finally got my cabinets installed 2 weeks ago. The install team was great, but I will NEVER do business again with Home Depot. I have never known of an organization to have ZERO follow up after the sale when an installation is involved. There was never follow up to make sure we received our cabinets. There was never follow up to make sure that I was able to get in touch with the install guy after complaining the first time. There was never follow up to make sure that I received my new cabinet after complaining the second time about the damaged cabinet. While Home Depot did not officially install the cabinet, their contractor is a representation of the store. The store is 7 miles from my home and I would frequent the store on a weekly basis. After spending several thousands of dollars on cabinets and receiving some of the worst customer service, I will drive 20-30 miles to Lowes.

Paige Bradshaw

We came to the Little Rock - Chenal store to pick up some work gloves and use the self-checkout. We put a $100 bill into the machine. The product was $21.77 after tax and the machine owed us $78.23. The machine only gave us $23. We were told that management would have to come up to the front to help us. Im still waiting for that manager to help, 40 minutes after checkout. Someone else came up to us around the 20 minute mark to get our phone number so they could call us back later. Then he told us the manager was on his way up to help us. The assistant manager came up and told us he couldnt give us our money. We asked why because the machine will be out of balance and you can see on the camera that we didnt get all of our money. The assistant manager got an attitude with us and said there was no way he could open the machine or look at the cameras, but we insisted that we did not want to leave without our money. Would anyone? He said okay and stormed off. I wasnt sure if he was coming back or helping any more cause he didnt say anything other than okay. Were currently still standing up front. Another manager finally showed up with a key (You know, the thing they couldnt use to open the machine) and the rest of my change was jammed up in the dispenser. Once they finally opened it, we got out of there with all of our change an hour after our original receipt printed! We werent being dishonest or stealing anything, but we were sure made to feel like it when all they had to do was open the machine to see the problem!

Craig Olson

The last time I bought 2 water filters for our refrigerator, I bought 2 (to save me the time and trouble of coming back and buying another one). It recently came time to replace the water filer so I opened up the box containing the second water filter. It was obvious it had been used - the seal was completely off the filter and the filter was moldy. I think someone replaced their water filter and put the old one in the box and returned it to Home Depot. This happened to me before - I bought a new tile saw at Home Depot, got home, opened the box and found it had been used (the surface of the table had numerous scratches). It looks like Home Depot does not examine things that are returned - for this to happen, it looks like they just put returned items back on the shelf. I went to Amazon and bought 3 filters for what I would have paid for two at Home Depot and didnt have to get in the car and drive back to Home Depot and spend time explaining why I didnt have the receipt, etc.

Josh Sharp

Customer service has gone downhill at this location in the past year or so. Last time I was there, no fewer than 4 store associates sat right there in the building material section not 30 feet from me and watched me struggle loading drywall onto a cart. It comes two sheets taped together, and is quite heavy and awkward. After breaking one sheet and beating the edges up on two others, I managed to load it myself. Afterward an associate who approached randomly asked me if I needed any help, I told him about the other 4 associates who ignored me completely and he was helpful and apologetic. More and more, dont expect the associates at this store to spot and react to the obvious. On a positive note, the store does carry a good variety of any given item, and has some of the straightest lumber in town.