Bachman Furniture

Category:	Home Goods Store
Address:	6800 W Capitol Dr, Milwaukee, WI 53216, USA
Phone:	+1 414-461-9000
Site:	bachmanfurniture.com
Rating:	3.5
Working:	10:30AM–7PM 10:30AM–7PM 10:30AM–7PM 10:30AM–7PM 10:30AM–7PM 10AM–6PM 12–5PM

Location

Photos 55

Reviews 9

Wei Gao

We needed some furniture, so my husband and I went to Bachman Furniture in April. When we walked into the store, we saw most products have clearance tags. We ordered a set of sofa and a king bedroom set from them. Jerry, the salesman said that they are from Italian. But they dont have any in stock, we have to wait about 4 months for the next shipment. Yes, they order brand new Italian furniture for clearance sale. We were more excited than curious at that time. In September, our order arrived, and we scheduled a day for delivering. Their delivering date is not flexible at all. Only one day per week for our area, so I have my parent-in-laws waited in the house. When I got home in the afternoon, I noticed two small cut on the back of the sofa and a discoloration spot. One cut was even repaired in some way, but the cut is still very obvious. I contacted Bachman Furniture right away. Jerry said that I have to talk to the person who works in custom care department. Carrie is that person, but she is not there that day. After several days, I dont hear from them, I contacted them again. I told Carrie what happened to the sofa. She said she will have the delivery guy take a look at it when he comes for delivering another item. The delivery guy came and took several pictures. I have to call again to find out the result. Carrie said she will talk with her manager, then let me know. After several days, Carrie called me said the delivery guy didnt notice the damage when they deliver the sofa. My in-laws are in their 70s, their eyesight are not very good. Its possible that they didnt notice anything. But I saw the damage right away when I got home. I told Carrie that I dont think its caused by the delivery, I think it was damaged in the factory, because one cut was repaired. But Carrie told me that the sofa set is sold as clearance item, Bachman is not responsible for anything. WTF!!! They have clearance tag on almost every furniture, and they order the sofa set as brand new item from the manufacture! Now they tell me they are not responsible for any damage because of the clearance item? I think Bachman Furniture is using Clearance Tag as a sales strategy, but then use it again to get them out of responsibilities. Beware about their product. They claimed that the product is from Italy, but the quality is not very Italian. There is no brand tag attach to the furniture, which make me wonder if they are authentic Italian furniture. I wont go back there anymore, I wont refer my friend shopping there anymore either. We made almost $9000 purchase from them, but didnt get $9000 service. They shouldnt treat their customers as idiots.

A Private User

I recently purchased living room furniture from Bachman. The experience was really refreshing. I had visited 4 stores prior to coming to Bachman. They were all the same. Bachman definitely stood out from the competition in terms of style (really unique, fun pieces), selection (from ultra modern to very traditional), price (very fair and actually I came in less than budget), quality (hands down you can tell the difference) and my sales person was so nice and easy to work with (she really made me confident and comfortable). So far Ive recommended two co-workers visit and both told me they had a good experience and thought the store was very fun and creative. Hands down, Id HIGHLY recommend them.

Felicia Russell

My experience started off well with the lady saling me the furniture. I wanted to return to purchase the chair to match. She lied and said the frame was discontinued. I had a friend call and ask about the same furniture called Kathy and another sales lady to him he could by it as a set. And if you already made a purchase your grandfathered in. They get you to buy and they begin to lie as if I just wanted something for free. None of the sale representatives are on the same page until you become livid over theirs lies. Not a good place of business. They play games one sales person say one thing and the other say some else. Spend your money somewhere else.

Glenn Wille

Well where can I start? What a wonderful experience!! The last two weeks my wife and I toured through 8 different furniture stores without finding what we wanted. We were looking for sunroom furniture, not rattan or wicker but just a nice couch love seat and chair. We entered this store and was met by a very nice young man ( which I found out later was the 3rd generation owner). He asked us a number of questions and the proceeded to spend the next three hours helping us order our furniture. We were extremely pleased in how we were handled and ordered our furniture and will definitely go back and I would highly recommend Bachman Furniture..

Rachel Lieberman

I loved my experience with Bachman Furniture. I think this is the best furniture store in the Milwaukee area. I was pleasantly surprised with the wide range of designs displayed on the bi-level showroom, including all styles from modern and contemporary to traditional and ornate carvings. In line with my taste, Bachmans has an especially fantastic selection of European collections. I worked with one of the sales people who was extremely helpful. I also appreciated when the owner stopped by to make sure there werent any further questions. All in all, I will be highly recommending Bachman Furniture to anyone looking to furnish their home.

Alexandra Drake

Went in with my husband to look at furniture and had a drink with me because Im pregnant. Explained this to the he lady and she still kicked us out. Went outside to finish it and came back in, looked around, and the furniture is extremely outdated. The sales lady then approchaed us and due to already being annoyed with her I left. She then told my husband shes been pregnant and "never acted like that" will never recommend this place and will explain how wreibke service is

Jennifer Jakubowski

Well let me start my list. First thing when I walk in a mouse runs across the floor..I cross referenced a lot of the furniture I thought was of value and 90% of it is from China. Finally, just from being in the store for 45 minutes I can see that the employees are not treated well and the owner obviously does not care about them, which makes me think he does not care about his customers either. Just for the record outright lying is not a good sales technique.

Danielle Menting

Bachmans provided my new bedroom set. We are so happy with the quality and uniqueness. We definitely shopped around and what brought us to Bachmans was how different the furniture at this store was. Our style is more contemporary and they had a large selection. The entire experience from order to delivery was excellent! All of our friends comment about how much they love our new pieces. I highly recommend Bachman Furniture.

A Private User

I purchase a canopy bed just recently and was very disapointed. The sales lady called me constancy about my payments. And when I finally receive my canopy bed. They could not put the canopy on top the height that the sales lady gave me was 8ft which was true. That was without the canopy on top. Very deceiving when I called she stated theres nothing we can do. But I do like my bed I guess I have to raise the roof.