The RoomPlace

Category:	Furniture Store
Address:	701 Milwaukee Ave, Vernon Hills, IL 60061, USA
Phone:	+1 847-367-5800
Site:	theroomplace.com
Rating:	2.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 31

Reviews 4

Jenny J

6/20/15 I purchased a bed, dresser and mattress. Delivery was scheduled for 6/26/15. 6/26/15 I received a voicemail stating that the driver was able to deliver the furniture early and he was at the location. I left work and when I got home (5 minutes later) no one was there. I called the store and told them and they denied that they left me that voicemail and I asked if they were gonna be able to deliver early and was told no that it was offered to someone else because I did not call them back in time. More like they didnt give me a chance to call back. The furniture was delivered later that day, damaged, pictures were taken and sent to the store. Was told cannot return or choose anything else only thing I can do is even exchange. Salesperson did not say anything to me about purchasing outlet furniture and I did not see any signs and failed to mention that you cannot return the items for a refund. I show the pictures of the damaged furniture to the salesperson in person at the store. Decided to exchange since that was the only option and was told bed to be delivered on 06/30 and dresser on 07/18. 06/30 furniture was delivered and again damaged. They said they can exchange and would inspect before it leaves the warehouse. Delivery for all furniture was to be on 07/18 now. 07/18 no one shows up with delivery. I call the store the next day and they tell me that they left me a voicemail that it changed to 7/25. First of all no voicemail ever or call for that matter and why would you change the delivery date without confirming with the customer. So now delivery will be 07/25 07/25 furniture was supposed to be here between 2-5pm. 4:30pm I get a call saying they will be there before 6:30pm. 6:30pm rolls around and no furniture, I call the number no answer, the store tries to contact the driver and no answer. They finally show up at 8:00pm and for the 3rd time the furniture is damaged. Pictures are taken of the damaged furniture. I called the store and talked to Customer Care and told them I was unhappy and wanted to return the items. Was told we will deliver a new set and will inspect before it leaves the warehouse. I said no and that I am going to the store and talk to them. 07/26 I take the pictures into the store to show the original salesperson and I tell him they need to do a return. He says I will talk to the Customer Care Manager and get back to you tomorrow. 07/27 he calls around 12:00pm and tells me we will give you the option to choose something else and I said no I want it returned and he again says I will have to talk to the Customer Care Manager and get back to you today. At 4:00pm still hadnt heard anything so I call and talk to the salesperson and he says I am still waiting for response to my email. I will get back to you tomorrow. 07/28 I called the salesperson at 1:00pm because I had not heard anything. He says let me call you back I will call the manager and talk to them. He finally calls back and says they are gonna return the items. What the heck, I cannot believe I went through all this. I dont care if the furniture is wood, laminate, glass, etc... it should be delivered damage free of any scratches, nicks, cuts, peeling laminate, dents, cracks, chips, splits in the wood etc... Seems like all this company cares about is money, they dont care about whether their customers are happy or satisfied with the product. Once its purchased oh well its out of our hands kinda attitude. I will never recommend this place to anyone and its sad to say since I have spent thousands of dollars at this store in the past 15-20 years.

Kim Neff

Ordered a sectional couch from The Room Place in Vernon Hills. I received a call the day prior to delivery giving me a 4 hour window the next morning. I arranged to have the day off of work to be home for the delivery. At 7 a.m. the next morning, I received a call saying that the truck was full, but they would add an extra truck if they could deliver in the afternoon instead. I said fine, but I had a doctor appt and had to leave at 3:30. Driver called at 1:30p saying he would be there in 40 minutes. By 3:15 nothing had arrived. I called the store. The woman said she could reschedule delivery. I couldnt take another day off work, so I asked to talk to a manager. I was then put on hold for 15 minutes!! Finally another woman got on the phone and said the only thing she could do was call the driver. The driver told her he was 3 minutes away. Finally they arrived at 3:50p. They unloaded my two-piece sectional. Unfortunately, the pieces were two different colors!!! The driver called the store. They said they would deliver the correct piece in a couple of days. No mention of waiving the delivery cost or compensating for the inconvenience. Not worth the aggravation. Update: Two days later they arrive to swap the wrong sofa for the right one. WRONG PIECE AGAIN! They delivered the wrong color for the second time. I called the store and talked to Ramiz. He said he would work on getting the right piece delivered and we would discuss compensation for my troubles once the correct piece was delivered.

joan ordesta

There was a floor model mattress, got it on hold for $50. Came the following day to buy, purchasing was done & all, I asked when the delivery was ... Friday (This was a whole week???). I asked why so long, others would do it on the same day or the following day. ---- the lady behind the register never smiled (the store just opened, should be more perkier) ---- "well, we dont want a hole on the floor, the other mattress that replaces it wont be delivered until Friday (the tone was off, like shes doing me a favor) ---- even the sales person said it should not be my probelm ---- I asked , why is that a customer problem? move some furniture around to cover the "hole" ---- she would not budge , so I just cancelled my transaction, when I looked at the itemized bill, since it wsa a king mattress, she charged me w/ 2 foundation crate. I told her I only need the mattress, no foundation, no crate. She told me I dont know what Im talking about, all mattresses needs it. I had to explain to her that if a customer buys something, if they have to charge extra, they MUST notify the customer. I was already aggravated from there, so I walked out. Nobody even attempted to talk to me & I was the ONLY customer in that store (it just opened !!!!). Oh yeah, the manager was there.

Abdul Majid

They were really helpful, both the manager and the salesman. My wife and I had really bad backpain for months. he suggested beautyrest black firm. We did the financing. We were eligible for $400 store credit, so he suggested buying pillows, one pillow for $150, this sounds horrible, but honestly it was worth every penny. we bought 3 pillows for $450. both the manager and the salesman were very very helpful. I totally recommend going there. I had a bad experience with sleep number ( the salesman gave me wrong information about the warranty of the mattress, i ordered p8 and then when i found out after 3 years or so, i need to pay 20% with an increment of 4% every year, i cancelled my order). My cousin recommended roomplace (not this branch, they bought mattress and furniture from the one near Glen Ellyn ) and i had good experience with them. The manager was so nice that she even came to escort us to the door.(to me this is a great honor)( they respected me, my wife and my child ) they were not rude - even when my daughter is kind of wild). i dont give reviews but these people totally worth it.