Ace Hilldale

Category:	Hardware Store
Address:	414 N Midvale Blvd, Madison, WI 53705, USA
Phone:	+1 608-441-6900
Site:	acehardware.com
Rating:	4.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–5PM 9AM–5PM

Location

Photos 18

Reviews 20

John Doe

Just went to exchange a propane tank. Walked in, no one at counter, so I set the empty tank on the counter. Waited for the clerk and got yelled at for bringing tank in and told to take the tank outside. It would have been nice for someone to be there when I walked in and ask me nicely to not bring it inside. I take the tank outside and return to find the clerk helping someone else. Nice!. What happened to first come first serve. Not here. I pay for the tank, head outside and grab the exchange tank, and hear a guy say "your welcome". How pretentious. I replied, "You were not thanked, and your welcome" It is the customers transactions that keep the business going. Thank the customer do not reply obnoxiously. If you want good hardware go to the Quality True Value on Park st. They know customer service. Unhappy and not returning.

Vicky Jones

I dont care how cheap Home Depot is. I dont care how big Menards is. When I walk into the Ace Hardware store at Hilldale, someone approaches me immediately and offers to help me and DOES help me. The friendly, knowledgeable, and probably underpaid salespeople at Ace know where everything is in the store, are patient with questions, and give terrific advice. I save tons of time (and therefore money) by shopping at Ace; instead of spending a half hour running around one of the big box stores trying to find an item or someone to answer a question for me, I can pop into Ace, buy what I need, and then be on my way. Im glad theyre in the neighborhood.

Mark Meyer

The woman working the paint is not very helpful. She wasnt able to help guide my wife through paint selection. She mixed the paint and didnt even let her see what the color looked like at the end. Pretty anti-climatic way to end our hunt for paint for our daughters first room. We were excited about this color, but this ruined the experience. Overall, its a pretty terrible way to run your customer service if you are trying to compete against stores like Home Depot for business. I think that Ace should reevaluate their employees ability to serve the customer. Were never going back to this store again, or any ACE hardware.

Diana Goodavage

Ive been doing business with Ace in Hilldale for over twenty years. Im surprised that some folks have had a bad experience there, and Im very sorry. I have never had any problem whatsoever. Ive always loved it there, and everybody has been very nice and polite and patient, even with my son when he was toddler. I go there just to look around, when I can. Its just such a nice place to be. I have also been to a few other Ace Hardwares in Madison, and they seem just as good, but Im especially hooked on the Hilldale Ace. It seems like home.

Jonathan Roosli

Chris is the man! This is by far the best Ace in Dane County! Verona Ace is never open and never has what you need. Every other Ace in Dane County couldnt help get me the product I needed and said it wasnt possible. Chris at the Hilldale Ace said, "Let me see if I can help you." Thats just what he did. Ordered the product I needed by the deadline I needed it by and Im good to go. Thanks Chris for going the extra mile with your customer service. Hang on to this guy Ace!

Bradley Campbell

Good old fashioned hardware store PACKED with people who know what they are talking about and really try to help you. They beat all competitors with customer service - even if they do not have the same selection or latest gadgets like the big places.

Jeni Baker

This Ace is full of kind, helpful employees. Theyve always been willing and able to assist me in getting the right tools for a project or home issue. My go-to hardware store in Madison!

Heidi Gottman

They are great-- always able to find what you want. Many of the employees have been there for years. The only limitation to Ace is the selection isnt always as broad as Id like.

Nathan Schafer

Staff is extremely helpful. For little bits of random hardware you cant beat Ace. Prices are always competitive too from what I see at other stores.

A Private User

Convenient location for me, but some of the staff are rude and condescending. Do not address adult women as "little lady". Many find it insulting.

Grace I

Very helpful and pleasant personal who assisted me with my purchases here. Store is well organized and stocked. Will frequent here again!

ATX JOSAFAT JUAREZ

Buen lugar para artículos de casa

Philip Rossing

Convenient and friendly staff, but consistently more expensive than home depot and menards

A Private User

Great store, friendly staff. always there to point you in the right direction.