Triangle Auto Supply Co

Category:	Auto Parts Store
Address:	401 E Arlington St, Yakima, WA 98901, USA
Phone:	+1 509-248-5479
Site:	triangleautosupply.com
Rating:	3.4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 9AM–1PM Closed

Location

Photos 2

Reviews 10

Irma Philp

I tried to order a Caliper for a Sienna from Michael and he said he had a fully loaded one available for $101 + shipping overnight or one out of California 3 days away. He FAILED to say that the loaded one came with brake pads as if he had I would have went for the one without brake pads as I had just had my brakes replaced a day prior. When the item comes in I noticed that it came with brakes. I called and spoke with Michael and he said that since I work in the auto industries (COLLISION) that I should have KNOWN the difference between the 2. I told him that he SHOULDNT assume someone knew what the difference was and he said well you work with cars so I didnt think I had too. I told him that he needed to EDUCATE his customers as not everyone knows everything. That I EDUCATE our customers on a daily basis! As someone can say they need a fender repaired and they are talking about the quarter panel. We can NOT assume customers know what you are talking about. Told him I didnt want the FULLY LOADED caliper and he said well we will have to still collect the shipping from you as we ordered it for you. I told him how that was fair as he hadnt explained the difference and he should have. Told him I wanted the one out of CA and he said that there would be shipping on that one as well. Told him how that was fair? He said well we have to pay to have it special ordered in. Told him that was NOT fair and that I wanted to talk to the owner. He put me on hold and said well he is busy but Todd said what he could do for you is have you keep the part and only pay $101 with no shipping. Told him no I want to talk to him. Todd gets on the phone and says well what more do you want us to do for you? Told him that the least they could do is take this part back and not charge the shipping and order me the NON LOADED one for $78.69 and I would pay that shipping. He said NO that they could deduct the shipping and the one I have but would have to pay the $101 for it. Told him no that the part was more expensive and I have no need for the brakes that came with it. Todd said that was all that they could do or would be willing to do. This company has to learn on EDUCATING their customers and that it is NOT up to the customers to ask question when it should be explained to them!

A Private User

I ordered from these guys for the first time. It was fine when I placed the order. The problem is that they sell things they dont have on the shelf and when it had been three weeks after the order they refused to expidite the shipping. The owner actually said to me that the mistake I made was ordering from him! They have no shame!

B Martínez

I had an emergency with my car, my car could not walk without the band alternator. I asked for help to bring the band to my house because I dont have other car and they would not do it. I call elsewhere and understood my situation. triangle does not know treat their client. Terrible service.

A Private User

I can always count on Triangle to supply me with the auto parts I need, even if they are not in stock. Their salesmen show the customers a friendly and positive attitude, which keeps me coming back time after time.

Alan Cottrill

One of the last parts stores where the guy behind the counter is an expert. Great inventory of parts. If they dont have what I need they can usually get it for me overnight. Great place to do business!

Bill P.

Unfriendly and unhelpful staff. Will not return.

jr mz

Always got the parts i need

Bill Cuellar

Very knowledgeable staff

Trent Poage

best parts in town

Angela patino

Very helpful