DSW Designer Shoe Warehouse
| Category: | Shoe Store |
| Address: | 17158 Redmond Way, Redmond, WA 98052, USA |
| Phone: | +1 425-861-9658 |
| Site: | stores.dsw.com |
| Rating: | 4.1 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
Location
Photos 89
Reviews 48
BR
Bruce Tower
Wow I just spoke with Jessica. She is not a very good manager. I explained what was going on. and her reply was do you have the receipt ? we have a 60 day return policy. I asked if she listened to me ? I was not trying to return the shoes. She said you dont need to speak so rudely to me ??!! Then she said sorry "we cant help you" and hung up on me.... Are you kidding me !!! wow !!!! Unbelieveable !!! Customer Service !!! What happened to it. I went in to the Redmond Store today. I have a pair of Dockers dress shoes I bought awhile ago but recently both shoes have split on the sole in the same place. I did buy the shoes awhile ago but in my over fifty years I have never had the sole of a shoe split like this and certainly never had it happen to both shoes in a pair. I did not ask for a new pair of shoes, i just wanted a few dollars off as I believed these must have had a defect of some sort. I went to the store, waited in line and spoke to the guy on the register. He called the on duty manage,r Michael, who looked at my shoes and said this is normal wear and tear. I explained I understood they were not new but that I have never had the sole split on both shoes in a pair. If he would give me $20 off I would buy a new pair.... he said no, normal wear and tear. This could have gone 2 ways. One he could have given me $20 off a new pair I would have purchased a new pair immediately. I would have been happy and told people about my good experience at DSW Two He could tell me, no this is normal wear and tear I cannot give you anything. I am angry embarrassed and will likely not go back, I will call and speak with the store manger and /or corporate and be upset......$20 was that really worth it....customer service what happened to it !!
KR
Kristen Steffen
Terrible customer service. And Im not talking about the floor staff who barely speak to you. Im talking about the store manager, or whatever "title" she has. (Ive only had issues in the past 6 months, so I think she may be relatively new. Or Ive been lucky enough to avoid her previously.) Each time Ive had a problem (i.e. mistake in return process, items not arriving in promised time period, general questions), she has always had a combative and negative approach to finding a solution. This person has no right being in customer service. Ive actually walked out in tears shes been so rude, and I rarely taken the time to review a store. If she really cannot be any help to the customer or make them feel good about their purchase, she shouldnt work in retail. I might as well call customer service while Im standing in the store, because folks working there cant help you. Definitely going to shop elsewhere whenever possible. (Hello, amazon.)
SU
Suzi Spinner
What brought me in today was their large signs stating huge clearance sale. There was nothing any different from day-to-day at DSW. It was just their normal clearance rack. If youre going to advertise a huge sale stand behind the offering and make it a huge sale. They got me in this time but not next time.
JA
Jaime Schatz
Always hit the clearance racks in the back first. Grab things when you can, merchandise moves quickly. Still regretting not buying a pair of purple Converse when I saw them. :)
DA
Danie B
This is probably the smallest DSW that Ive ever been to. They didnt have many size options for sandals so we ended up leaving without purchasing anything.
XI
XIAOYONG ZHANG
購物環境不錯，除運動款式外，鞋子種類齊全。
DI
Dia Vasjim
Lots of shoes to choose from, kids, women, men, they also have jewelry, socks and leggins. Very clean and organized, friendly staff
BR
Brett Martin
Not really that great on price but good on variety. If you know what you want, its worth a look, but probably cheaper on Amazon.
WA
Walter Wilson
Very cheap shoes, took a bit to get someone to assist but in the end still a cheap place to buy shoes.
JO
Joe Tutch
Bought a pair of Nike tennis shoes and they quickly became the best pair of shoes I own. Great deals!
JE
Jenny Ferrante
LOVE the shoe selection....would think it would be a little cheaper for being a "warehouse"
BA
Banana B
Selection is hit or miss. Prices are not as good as other DSWs. Parking is bad.
KA
Kaitlyn Schmidt
Wide selection with reasonable prices and occasional phenomenal clearance deals.
JO
John D
As long as you arent a man and dont wear a size 7 or size 14 your good to go.
SK
Skyler Gonsalves
Love DSW! I always check their clearance racks in my shoe size for good deals
CA
Carl Vincent Velez
if you cant find your shoes here than you probably dont know what you want.
JO
John Pile
A great place to find quality name brand shoes at a discount. Self serve.
RA
Ram Mohan Chalam
Many special offers and discounts on shoes and decent collection of shoes
VI
Victoria Esposito
Great selection of shoes. The clearance section has a lot to offer.
KL
Kleng Alonso
Once in a while I get great finds here. I always love a good buy!
SA
Samantha St John
Always such a pleasure in person and on the phone! So helpful!
JU
juan A rodriguez
Buenas ofertas
CR
creighton adams
Helpful staff, good selection and service. Always come back.
CH
Chad Townes
Standard DSE experience. Not much choice in mens footwear.
TE
Teja Sunku
Hit or a miss as to whether or not you find what you want
FA
farah farzana
Love the collection of shoes at a great price here
AL
alex ramos
...its shoes. How much more excited should I be?
JE
Jennifer Whyte
Love shoes? Go!!! :) Great purse selection too!
JO
Joyce C Wood
If you want selection this is the place to go..
BR
Bryce Parkison
They have a wide selection of quality shoes.
MA
Max Kaplan
Large selection at pretty reasonable prices.
CL
Claudia Lindsey
Love Grasshopper shoes & I find them here!@
VA
Varun M C
Very poor collection for mens sports shoes
EG
Egor Cravtov
Friendly staff. Great selection and prices
PA
Patrick Desjardins
Lot of shoes, nice place, no fluff.
EL
Elna Spangler
Decent selection and good prices.
JE
Jessica Aw
Lots of selection but not upscale
NE
Nesmeg HD
Great shoes at a great price
JO
Joe Halton
Good prices on good shoes.
AN
Anastasiya Kochetova
Awesome shoes and prices.
TR
Tricia Hall
Ok selection of shoes.
NI
Nick Khachatryan
Great quality shoes
HA
Hamid Tirmizi
No kids section
AB
Abdul Mohammed
Very good deals
SO
Solomon woldegiorgis
It is good
JA
Javaid Talib
Good store
K
K 1
Sales!
MO
Molly Haines
35 most recent searches
Other organizations
Photos
Photos of comments
