Korum Hyundai

Reviews 3

TY

Tyler Moody

Came to this place for the high rating, I now feel that this may have been paid for but who knows. I had been in to deal with Korum Hyundai for routine service on my 2012 veloster multitude of times, service was nothing special. Often times felt rushed by the service workers (Ray in particular) but i figured that Im here because theyre experts on my car, and so their social skills were ultimately irrelevant. On the 2012 Veloster, there is a recall for spontaneous shattering sunroofs (yes you read that correctly). Knowing of this recall I took it in for inspection, after it passed i never payed much attention to it, assuming it only happened to other people. Well behold the time that it actually happened to me. Driving down I5 going 55mph, my sunroof exploded, shattering everywhere including cutting my head. When safe to do so, I called Korum Hyundai to tell them and they told me to bring it in and everything would be taken care of. Because I had had adequate service there before, i figured why the hell not. When i walked in, I was shaken up, coming down from an adrenaline rush, with blood on my head, Ray told me to wait. When i told Ray what happened, not one person (including Ray) asked me if i was ok, nobody asked me if they could get me water a bandaid or anything. I wasnt asking for my a** to be kissed, I had a very unfortunate event happen to me and while still rattled, i was treated like a nuisance. Im a firm believer in crap happens, so i didnt come in hollering saying i was suing, i just wanted some reassurance that i was going to be taken care of. They told me they would take care of it, and would get me a rental and be in contact with me within a few days. a few days go by and i get a call saying that this was not covered under the recall, that because i had brought it in and they inspected it prior to this happening, and it passed their test, it mustve been due to external forces, and gave me the bill for the rental car. Now with no evidence (i.e chipped paint, dinged windshield etc.) i naturally questioned the opinion. They refused to answer me with their proof of evidence saying that this was the coming from corporate Hyundai, and too call their customer care. I did and a very LONG story short they told me it was the dealerships decision. now 2 1/2 weeks go by of running around in circles between the dealership and customer care, and I could not make any progress. Frustrated, sad, and hopeless, i called the Kiro 7 to tell them what a BS situation Ive been put in, and they happily took the story, and I happily named the dealerships name. Of course a businesses gets cold feet when they find out their screw ups will be put on tv, and corporate refunded me my money, calling it "goodwill reimbursement." but all in all i do believe a certain FEW parts of this situation were out of the dealerships control, but the reason for my review is to explain their lack of empathy, and lack of cooperation. Take this review for what it is, but just know if crap hits the fan with your hyundai vehicle, i suggest not taking it to them. needless to say ill never be back. but oh! look for the story on kiro 7 this april of 2015!

JA

Jack Bohtis

EDIT: Rich, the Service Manager, got ahold of me in an attempt to rectify the problem. I made sometime the following morning to go and meet with him, and he went above and beyond to ensure that my issues were handled. The headlight issue was the result of a loose connector, which one of his senior technicians handled, and although it appeared the oil had been changed, they changed it again anyway. Theres something to be said for a Manager who will go out of his way to make things right, and Rich did that and more. Ive amended my review based solely on my interactions with him. You can tell a lot about a man by shaking his hand, and Rich is a solid guy who cares about his customers and the quality of work coming out of his service center. Original Review: I am sincerely disappointed in the dishonest and poor quality of service provided by Korum Hyundai, and suggest others take their service needs elsewhere. I brought my 2013 Sonata in on Friday morning for an oil change and headlight repair. I was told I would receive a phone call when the car was ready, and waited patiently until Saturday afternoon to call them and inquire about the status. I was told everything was ready, and I could come pick it up at my convenience. Odd that they wouldnt call to tell me, since Id have to arrange transportation, but I went in, paid for the service, and drove home. That night, I come to realize the headlight has not been fixed. As well, it doesnt appear they changed my oil, either - as the sticker for my next service wasnt changed. I checked my receipt, and it showed service completed by Jeremy Hogan. I am disappointed in the poor standard of service here. Not only do they not give you the courtesy of calling to tell you when your car is ready, not only do they not perform the work or due diligence required of their service, but theres no quality assurance in place to ensure the consumer isnt being ripped off by disreputable workers. The only positive in this experience is that I didnt let them talk me into the nearly $900 60,000 mile service early. Its a shame that theres such a failure in service, from customer communication to honest and thorough repair work, as Korum had otherwise been pleasant to deal with, and they came highly recommended when I first moved to Washington three years ago. Things appear to have changed drastically since then.

TI

tim worrell

We went to a closer new car lot and experienced BIG TIME pressure salesmanship! My mother was looking for a new car so we decided to go the next day to Puyallup thinking that we would get a better price. We totally made the best decision when we arrived at the Hyundai of Puyallup. A salesman named Don Sposato was casually taking it easy outside and greeted us when we walked up. He was the man to take care of us. We felt very comfortable with Don and there was NO pressure at anytime during our visit. At first we couldnt find the right car for my mother, Joan Harpster. Don went totally out of his way to get the right car as if he could read my mothers mind. I just let Don do his job with my mom and he treated her with respect and had patience as well to all questions my mother had and more. Don went the full distance when taking care of my mom. I am very protective when it comes to allowing anyone near my mother but Don was the nicest person who was totally respectful of my mom..He fitted her into a car that turned out to be just what she was looking for in a vehicle. He told use to hold on for a minute and ultimately he came around the building with the perfect vehicle for my mother. It had 12 miles on it and it was the perfect car that we were looking for. Don was so kind when it came to all of the experience of going through paperwork and explained everything in detail so we could understand just what we were doing and what we had coming in the future. After that I just hung around while he helped my mom with all her concerns and told her all the things that a new car owner needed to know. He patiently showed her everything in the car and my mother was so happy! Don was so helpful and we look forward to talking to him in the future. The best part of the day was getting to watch my mom drive her new car all the way home while I looked in my rearview mirror having her follow me....I will never forget the smile on her face after Don having helped her find the perfect car. Thank You so very much Don for the courtesy towards my mother and having sold her a brand new car.