Sears Hometown Store

Category:	Appliance Store
Address:	1340 State Ave, Marysville, WA 98271, USA
Phone:	+1 360-653-3437
Site:	searshometownstores.com
Rating:	2.6
Working:	9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9AM–6PM 11AM–4PM

Location

Photos 12

Reviews 11

Gloria Gutierrez

I made a purchase at this store a while back. They were nice here at the store when I was making the purchase. I called later that day to ask a couple more questions about the product, they said that they needed to call me back, which was fine. They called back and left a message saying that they were still working on finding the information I had asked for, ok that was still fine. Until I got a phone call a couple weeks later how I like the product......I still hadnt gotten the information I asked for prior. I explained this to the employee and they got back to me in 2-3days. Ive called, gone in, and called again.......some of the people who work here do not know how to talk to people. Working in the sales industry its not ok to be rude to customers over the phone when they are just asking you a question trying to clarify information. Dont make your customers feel like theyre stupid period, then youll end up losing customers. Im not happy with the customer service clearly, and Im actually not sure if I will be back to purchase, unless I talk with different employees......if I do go back it will be because of my significant other.

Joel Alvarez

I do most of my shopping online and recently ordered 2 sets of impact socket sets, one from Marysville, one from Everett.. along with a drill and impact drill set.. Everett was "ready for pick up" exactly 13 minutes after online purchase.. Marysville was gonna take almost 3 weeks for "ready for pick up" when I went in for the drill set 3 days after purchase they took one off the shelve because they couldnt "find" what I ordered.. and the socket set they didnt wanna take off the shelf because it "was on display".. in other words if I took that same display socket set and told them I wanted to buy it they would have sold it to me.. I dont know what it is about Marysville sears but you guys need to get your act together, till then Ill drive and extra 20 min into Everett for my future purchases.. and thats because I live in Marysville... SMH

D thaimson

This store should be shut down. They take items in for repairs and "say" sears denied the repairs(ALMOST 4 MONTHS LATER). I got ahold of both sears and craftsman and they both do not have any history of a repair claim being filed with them from this store. This store does not even have a repair person on staff anymore, yet they are still taking in items for in-house repairs. This specific store is independently owned and you can tell it is circling the drain since they cannot keep employees. Sears needs to cut tie on this scam of a business. DO NOT PURCHASE ANYTHING HERE THINKING IT WILL BE ABLE TO BE WARRANTIED.

larry nelson

Worst place Ive ever been in! The old lady that says she owns it is the rudest person Ive ever delt with they lied about the work they said they preformed!! Also sent our mower to oak Harbor to the wrong address! Then when we finely got it back they tried over charging us!! And when I disagreed with paying she called police and said we were trying to steal our own mower! Never seen such a con artist!! Everyone please take your time to go somewhere else!! You will be sorry that you ever walked into that place!! THEY WILL CHEAT YOU!!!!!!!!

J Last

These folks had my lawn mower for 8 weeks, took my deposit and not once called to give me an update. I called them and was lied to and treated horribly, especially by the owners wife. Its sad when you know people are going to fail, but when you treat and address your customers like crap, They will never return, and I will not. Read all the reviews, folks, go elsewhere. These folks suck

singingrain

I have ordered a 3 gorilla shelves, and 2 gladiator cabinets. Am very happy for the most part. But a few of the parts were dinged up. I honestly feel they were that way by the time they got to the local store. The mfgr of the shelf sent me a new part to replace the tweaked one. Ill be picking up a little trailer from the Home Store in the next day or two.

Shaun Bukovnik

This is the same Sears that was higher up towards smokey point. Still the same bad service and customer care. We now refuse to give them any business. We had a small simple return, and because we missed the "30 day return" by one day they refused to help us out. They do NOT take care of their customers here.

Sheri Burns

Have never been treated so rudely in my life by the elderly lady that said she was the "owner" and the other lady that said she was "pregnant". Why that was relevant I have no idea. Was a loyal guest, but will never be back.

A Private User

I love this store cause the sale people here are friendly and very helpful. I will continue to shop here for a very longtime. Bye for Now.

Private L

My new over the range Microwave is coming in tomorrow, YEA!!! Hope its not dented;)))

Dr.Macaroni and Cheese

Employees are great