Advance Auto Parts

Category:	Auto Parts Store
Address:	1256 Richmond Rd, Williamsburg, VA 23185, USA
Phone:	+1 757-221-7070
Site:	stores.advanceautoparts.com
Rating:	3.5
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–8PM

Location

Photos 29

Reviews 8

Tommy Goodson

I was in Williamsburg on vacation and stopped in because my sons car needed oil and had the "Check Engine Light" come on. Since we were traveling back to Raleigh, NC later that day, I wanted to be sure there was nothing major wrong with the vehicle. I paid for the oil and was told by Sean that it would be a few minutes as there were about 3 other customers in the store. I waited and during this wait, more people had come in as well as a delivery truck it sounded like in the back. The issue I saw was that Sean was taking phone calls and putting the calling customers ahead of the people standing in front of him. Then, another employee came up and began helping customers. As some of the customers were cleared, the second employee began looking for the code scanner and I assumed he was going to be coming to help me. More customers came into the store and I was told it would be a few more minutes before he could help me. By this time, I had been there about 45 minutes. I then told this employee that I was a customer too and did not understand why he could not come and take care of me as a customer, who had already given them my money. He told me that the checking of the code was a courtesy service and I would have to wait. I then told him that I would go somewhere else and he would not need to worry about helping me. I think this store exhibited the worst customer service I have seen in any Advance Auto store I have been in. First of all, I realize that calling customers are important, but when you have people standing in front of you that have been waiting, putting someone who calls in ahead of everyone in the store, is wrong. Second, if I had just come in off the street, without purchasing anything, and asked them to check the code, I could understand being made to wait. However, I was a paying customer and feel my transaction was not complete until they had finished helping me. It would have taken less than 2 minutes to check the engine code for me and in fact, when I went to AutoZone instead, that is exactly how long it took. Advance Auto has lost my business and with any luck will lose anyone elses I talk to. I feel the Richmond Rd., Williamsburg , VA store needs some serious retraining in customer service!

Chris Cromer

Help here can be hit or miss. During normal hours Ive had some fantastic advice and help for my car projects, but going later in the evening, theyre regularly understaffed and not as helpful as the daytime employees.

Howard Smith

2017-07-20 called, lady answered, I asked her about what I needed and where they were located, she answered and helped me over the phone, and when I arrived, the same lady helped me with what I needed

Matt Cook

I went there for an air filter. You cant get much easier than that. The cashier said TWO TIMES that my car had a "$h!tty" engine. To top if off, they didnt even have the air filter.

Ian Beutler

I was very hesitant to go here because of the bad reviews but ended up not having any other options. Nick A was very helpful, quick, and nice. Ill be back. Thanks!

Charlie Knight

Service techs are friendly and knowledgeable. I had to swap a battery for a warranty issue, and had no problem doing it with them.

Tim Stewart

As soon as you walk through they door you are greeted warmly and are offered help!

Ed Verstegen

Nice