Lumber Liquidators, Inc.

Category:	Flooring Store
Address:	3000 John Deere Rd, Toano, VA 23168, USA
Phone:	+1 757-566-7546
Site:	lumberliquidators.com
Rating:	2.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–6PM 11AM–5PM

Location

Photos 26

Reviews 10

Jeff Private

Could not be more unhappy with Lumber Liquidators. Had found on their website a vinyl imitation mahogany peel and stick flooring (I know, I know, but low on funds here, and it actually had great reviews and lengthy guarantee) for 69¢/sq ft. Said wow!, at that price we can actually manage that project right now, can do our whole lil kitchen for around $130 (doing the labor ourselves of course). Ordered it... quite a while ago. They had contacted me, said it is in high demand and way back-ordered, I said for that price and with the great reviews it got, its worth the wait. Meanwhile, having ordered with confidence from a major company in its field, I painted the ceiling in our kitchen using the messed up flooring that we have as a tarp because what the hey, we have new flooring coming in anyway, and the flooring already down is this bizarre style that looks like its already been used as a tarp for several generations anyway. Well, I just got a call from Lumber Liquidators that the product has been discontinued and would I like them to refund or do I want to look for a different flooring. Thing is, they have nothing (and nobody else really does, either) that looks nearly that good at that price. Hell, hard to find even ugly flooring for that price. This is not what I would expect from a major professional company in its field with a product that they presented for sale on their website and apparently was in high demand. SO disappointing and frustrating. And I would have been far less agitated had they offered, "The product that you have ordered from us has been discontinued. We apologize for the inconvenience, and will take responsibility for this to still honor your order. If acceptable to you, we would like to offer you an upgrade to a similar product but at the same price as the order you placed with us." That would have been the professional thing for them to do. But apparently cant expect professionalism from company. A friend said, "You get what you pay for.", but evidently not even that much. I really have to recommend against using them now. * I made a point of finding the headquarters location of the company to post this review to instead of the local ones in New Jersey because I made this order online and this is really the companys fault.

Stacie Disbrow

We picked up our 13 boxes, got them home and realized 3 were damaged. We called immediately and they told us the installer could work around that. We insisted that we exchange the boxes and they reluctantly agreed. Mean time we are waiting for installer to call to schedule the installation. I finally called about a week later after having the wood floor and the installer still did not have the paperwork. We went up to the store to exchange the boxes and the gentleman said it was because of the 3 boxes. I called the 800 number and found out it was because the store did not send the HIA paperwork. They are finally sending the paperwork to the headquarters so the installer can get it 3 weeks later. The installer is already booking into August which means we will have waited potentially 2 months for installation. I am not impressed about the customer service at the Toano,VA store. They were quick to sell you the product and then dropped the ball.

Karen Hodell

We recently purchased our engineered hardwood from LL and could not have made a better choice! It saved us tons of money, the customer service was top notch: very professional, knowledgeable about their products and very patient and proactive in helping us to decide on the right product. We came back multiple times just trying to figure out colors and grains etc. each time any sales associate serving us was always on top of his game. Products arrived when they said they would and they kept us informed about delivery every step of he way. Would highly recommend LL and weve been back since our initial order in Sep 16.

thomas gavey

I would like to know why the Lumber Liquidators in Hamilton , Ontario , Canada only had around 100 square feet of the Laminate flooring that was advertised at 19 cents a square foot . I saw the commercial with that advertisement of the sale and called the store the next day . When I was asked how much I needed , which was 800 square feet , the sales person informed me that I could purchase the next sale item @ .49 cents a square foot , I inquired if she had enough square feet of that product and she told me it would take about 10 days to get 650 square feet of the flooring . That was not the amount that I required

Mary Lechene

I find it very frustrating to have to deal with companies that take your money and charge you shipping for products and then ship you unusable/damaged goods and then they force you to contact them more than 15 times over a month and a half and still they wont reimburse you or replace the damaged flooring that you paid for A MONTH AND A HALF AGO! And dont think FedEx will protect you...they have an arrangement with FEDEX where you have to deal with Lumber Liquidators directly to resolve any frieght damage issues.

Scott Pearson

Exit 227 from I-64. South past McDonalds. Take first left into business park. Then take a left onto Westmont. At water tower turn left and take an immediate right to the truck entrance. Intercom call box was so hard for me to hear that they walked out to the gate and checked me in, but they put me right to a door and unloaded me immediately as other trucks were there to deliver also. I was in and out very quickly and the man who unloaded me was very pleasant to deal with. Thanks, Herman!

Fr Jo

There was a problem with my install and... The date to fix this has gone from July to September. I have to take another day off of work next week just in case the installer can fit me in. I moved lots of stuff from my first floor into the basement in July and it is all still here because they cant find the time or (before this) the right materials. By the way, My wife or I have talked with and dealt with customer care on numerous occasions. It doesnt seem to work. Noooo!

Gerardo Pinto

The weight ticket they gave me didnt match with the one at the wight station...i was ticketed 133.00 for 2556 pounds overweight... Lumber liquidators scale ticket said 78,880 gross weight...weight station said 82,556... They stopped me in 2 different stations and they had the same numbers... Whole day lost...

Jered B

I am currently working with customer care to resolve an issue with my flooring. Will update when complete.

Anthony Camposeo

Awful customer service. I currently have a claim in and NO ONE is getting back to me!