CPR Cell Phone Repair

Reviews 4

RE

Renee Lewis

Im so very upset with this place. I took a fully functioning iPad Air that only had a cracked screen in for screen repair. When I got the iPad back the screen was replaced, but the next day I noticed that the screen wasnt fully attached to the iPAD. I discovered that I could literally lift the screen up and look into the inside of the iPad. That was the first problem. Anyway I had to go out of town for work so I had to wait to return it back to CPR to have them fix the screen properly. However, I also noticed that my iPad was no longer charging properly. I noticed this because after using it while it was plugged in the battery drained instead of charging. I then noticed that it would only charge sometimes that I plugged it in. Other times it would be plugged in and show no indication of charging. So I thought they had messed up the charger port when they replaced the screen or something or I thought maybe something inside the iPad wasnt fully connected/seated right. Anyway with my bad luck I cracked the bottom of the screen again and so when I returned to CPR I was willing to pay for another screen replacement if they could fix the charging problem. I was told that they wouldnt be able to tell what was wrong with the charging until the iPad was opened up, but they wanted to charge me for this. I feel like since they did a crappy repair job in the first place (you can still lift up the screen) that they should have been willing to open the iPad and tell me if they could fix it and allow me to pay for the screen replacement and whatever part was necessary. When I called the store to tell them about the problem I was having the guy told me it would be $150 to fix my screen and charging problem. I was willing to pay $150 to fix my iPad. However, when I got to the store I was told it would be $200 and there was not a guarantee that it would be a charging port problem. Meaning I could pay and still have a messed up iPad. Or an iPad with a new screen that I couldnt use because it would be dead. I feel like Ive been done a huge disservice by CPR. In all likelihood the charging problem is a result of something gone wrong when they replaced the screen the first time. And then the screen replacement wasnt done properly. I feel like they should have been willing to work with me to ensure I left their store with a functioning iPad like I originally brought to them. As I told the tech in the store for $200 I could get another used iPad. Honestly, I wish Id never brought my iPad here. I wish I would have just stayed with my cracked screen or taken it somewhere else. Feeling really sad :( Usually Im not the type to leave a bad review for a company, but with this I had to.

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CO

Connie Lee

Dropped my Samsung Note II off for a broken lens last Tuesday, 1/21 and was told it would be finished Wednesday afternoon or Thursday morning. Both days went by with no call from them. Late Thursday, I called and was told the part hadnt come in yet (when I dropped off the phone, the tech checked and said they had the part in inventory). I called again on Monday (6 days into the saga) and was told the part still had not arrived - but that it had been sitting all this time in their CHESAPEAKE store 10 minutes away - someone just needed to drive it over. I offered to do it! The tech on the phone called the manager and then called me back saying I would have my phone by 5 pm Tuesday. Its now 4 pm Tuesday, a foot of snow is on the way, and the phone will not be ready today - it is just now being repaired and needs to cure under UV light for several hours. I am pissed to say the least - over a week on a phone that should have been done the next day. The only reason Im giving two stars rather than one is because the techs have been polite. I do hope the repair is better than the service Ive had so far. Follow- up: I drove over to pick up the phone first thing Friday morning. This is bizarre, but in the parking lot, one of the techs drove in with a woman in a big black pickup truck. They ran a stop sign and almost hit me and then the woman shouted obscenities out her window. I arrived 10 minutes before the store opened because the person who called me to tell me the phone was done gave me the wrong opening time - he said the store opened at 9 when it actually opens at 10. The phone itself was functional but very cloudy/streaked. I thought it was just dirty, but it does not come clear. Overall, this was a horrific experience.

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RO

Ronald Gavin

The worst place I have ever done business with. I took my sony experia Z3 to them for a broken screen. After getting the phone back the first time I had it for a day and thought it was awesome. Worked fine. Then the next day I notice the whole side of the digitizer is no longer adhesived to the frame. My wife takes it back and after getting back from my month and a half underway I go to use it and the sim reader doesnt work and the adhesive still showed signs of not working on the edge. Theytried saying Iit was because my phone is bent (this is what they used as an excuse to my wife) yet it clearly lines up perfectly with any flat surface. So the sim doesnt work now and they are telling me that they didnt break it and because it sat in a drawer unmoved for over a month they are no longer responsible and that there warranty doesnt cover it and suggested if I had a problem to contact the JAGs on base because they are not responsible for breaking it. If you want to waste your money take it here. Unfortunately I didnt know they were like this until a guy told me his story on my underway how he was screwed over by them as well but my phone was already in their possession. Paid a $100 and had to drive there 8 times(my wife and me combined).to have my phone go from a cracked working screen to a useless phone. Take your

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ST

Stacey Jones

Wow was I excited to hear that these guys were able to repair the cracked screen of my 9 month old cell phone?! Signed up for the repairs and was told I would get a call on either of the 2 numbers I left on the CPR Customer form as soon as the part came in. Well after almost 3 weeks past, I had to call them to find out if the part came in. It did! So 4 hours before closing, I bring in the phone and leave it for repairs. I was told it would take 3-3.5 hrs to be repaired and they would call me when it was ready. I should have known better. Gave them a call 3.5 hours later to find out the part that they had ordered and never called me about was "defective" and that I could come back and get the phone. They would close at 7pm on this day and our conversation occurred at 6:45p. When I made it to the location, it was 7:05p and of course they were closed. In short, they drop the ball too often for me. Why say you are going to call me when a part comes in or to pick up my phone? I can wait for my phone to be serviced. I dont want to use them again.

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