Bassett Home Furnishings
| Category: | Furniture Store |
| Address: | 12090 Jefferson Ave, Newport News, VA 23606, USA |
| Phone: | +1 757-847-9263 |
| Site: | bassettfurniture.com |
| Rating: | 4 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
Location
Photos 1
Reviews 7
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Mrs. B
I am rating Bassett Furniture with 1 star and that is only because I cant select anything lower. My rating is based purely on the fabric I selected with the assistance of the in store designer. I was very excited about my purchase until I determined (over time and use) that the type of fabric I have is one that presents an issue if its going to be sat on. Because my furniture is actually used from time to time the furniture fabric pulls tiny pieces of fabric from your clothing which is very visible as the color of my furniture fabric is a dark blue, almost black. I would not have knowingly selected a fabric that would do this if there had been any indication that this is a characteristic of this fabric type when you have it in a dark color. Using a roller and Fabric Shaver provides very minimal improvement. There has never been a time where any furniture that Ive owned over the years has looked the way my furniture does now. In my opinion it looks like what a sweater might look like if washed with a white towel. Im very dissatisfied and can honestly say that my experience with Bassett Furniture’s fabric quality has been what Id expect from a lower end furniture manufacturer. Even after discussing with the Store Manager and the Designer I was told that because the fabric is not degrading there was nothing that could be done. I appreciate the professionalism of the Store Manager and Designer but that does not make me feel better about my furniture. At this point I am contacting the Better Business Bureau and looking into replacing furniture thats not even 2 years old. I thought I was getting something special and of excellent quality only to be disappointed.
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Linda Kinsman
"Our sales person, Lori, was amazing and she went beyond our expectations. Weve had a problem with the delivery of one of the items we ordered (rug) and she has dedicated an exceptional amount of time and effort resolving the problem, while remaining in constant communication with us. The sales manager at the stores location (Newport News) has also gone the extra mile to compensate us for the inconvenience. Overall we are extremely pleased with the level of customer service we continue to receive until the final item is delivered."
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Dean Wewetzer
Hhmmm. Have not been to the tech center - new locale. I have a love/hate relationship here. Nice furniture options, but the pieces i want are WAY overpriced. I did get two at the 60-70% off regular prices and thus saved thousands during a weekend online flash sale. Sales staff are helpful if needed. Home Delivery has been ok, Not excellent.
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Dave Kane
"Kallie from Newport News was outstanding, laid back and professional. Dealing with her was a smooth easy process. I cant think of any other business where Ive recieved personal emails to thank me or update me on store sales! The thank you cards were hilarious! Im wish other stores were even half as good as Bassett!"
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Mariel L
The sales person we talked to (blonde MUCH older lady) was so rude and condescending, we were looking at sofas and she basically chased us out.
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Janet Scott
"Provided excellent assistance in helping me select products and great white glove delivery. Thanks."
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ryan mcclure
The place is really quite beautiful and there very kind and helpful... lots of choices