Saxon Shoes

Related:	dsw henrico va
Category:	Shoe Store
Address:	11800 W Broad St, Henrico, VA 23233, USA
Phone:	+1 804-285-3473
Site:	saxonshoes.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 35

Reviews 17

Charles Cooper

This store reminds me why I shop online. Salespeople who seem truly inconvenienced by having to do the bare minimum, like "talk to customers", "measure feet", or "bring correct size of shoe" - I guess thats not in their job description. I know what is in the job description though: ignore customer for at least half and hour. Very little actually in stock - the place is more like a disorganized showroom - and when I placed a special order in January, it still hadnt arrived by April. Twelve weeks. I called the store to ask about the progress of the order, was passed around from phone to phone for god knows how long, ended up leaving a message for the girl (Heather) supposedly responsible, and didnt hear back. By that point, it hardly surprised me. Bought the same shoes online, cheaper, it took ten minutes, and I doubt Ill ever return to Saxon for anything more than figuring out what size I need. (The online order took two days to arrive, free shipping.) How this place remains open, Ill never understand. Its everything wrong with brick-and-mortar retail rolled into one.

A Private User

Wow! Great Service and Fantastic Selection! Completely opposite (in a great way) of what I was expecting! Saxon was recommended by my wifes foot doctor; based on the reviews, I was initially hesitant on giving Saxon my business. When we walked in, there was some type of fashion show event going on, and I thought we were definitely not going to be able to get service... It was the exact opposite! We were met by an associate (buyer) named Dean who stopped what he was doing, asked us many questions, and found out what our needs were before making a recommendation. Further, he even let me know of specialty shops in the area who might be able to meet our needs if we did not find something that worked! He did all of this BEFORE showing us the products! We not only left with 1 pair, but rather, we purchased 2 pairs of shoes that are working great for my wife (she had plantar fasciitis and needed high arch support with non slip soles)... SAXON Shoes, due to Deans knowledge and customer service, just made a customer for life! Thank You. J

Eric Evensen-Shanley

Okay. So after seeing ads for this place, I decided to stop in looking for some new sandals. I found a few pair that could work, even though they were way more expensive than other places (even in the same mall) - but I was in a hurry as I just needed a pair quickly. However, no one would help me. I meandered around for a bit, tried to make plenty of eye contact... There were a group of salesmen in the mens shoe area who were all talking to each other. I even tried the index finger up in the air while trying to get someones attention and was completely ignored. Im pretty sure they were too busy with their meeting, or they didnt like the look of my beat-up Sperrys. I ended up just walking out, and definitely do NOT recommend. Buy online or at a real shoe store. The one upside: though a bit cluttered, it seemed very clean.

Tara Hawks

The show selection is great. If you cant find what you want here or your size, go visit Nordstroms shoe department as they have the same shoes and sometimes more styles. When I started shopping at Saxons 20+ years ago, it was located on Parham Road and the store environment was warm and friendly. Nowadays, it is hard to get someone to wait on you at times. I have found that its easiest to get help when the store first opens in the morning. Saxon does have a location in Fredricksburg. The Fredricksburg location has more to offer on styles and sizes. The staff is friendlier and more willing to help at high demand times such as midday and on weekends.

Chris Duncan

First of all, I dont know what problems the other reviewer encountered because I received excellent service. Selection is amazing for hard to find quality shoes. The kids selection alone floored me. This place has the elegance of West End Richmond with a Nordstroms selection. I got some very comfortable and stylish shoes for the hospitals unforgiving floors and my wife loved their selection of bags. uh oh.

Kate Gruber

Whenever anyone in my family needs a new pair of shoes - the first place we check is saxon shoes! The customer service is always amazing, but I would recommend stopping by on a weekday in order to have a less crowded experience. I own five and counting pairs of shoes from saxon. I also always stop by there to get all my vera bradley items - they have such a huge collection! Definitely 5 stars!

Eric Woodall

Saxon Shoes is the best shoe store in Richmond. After wasting my time and gas at several other stores, I decided to go to Saxon Shoes. They have the best service, the best selection, and best value .. period. You, too, can have a pleasurable experience buying your next pair of shoes ... go to Saxon.

donanausmc

I am disabled and it is really hard for me to find shoes that work for me. Customer service was excellent everybody treated me so wonderfully. They spent time making sure I got the exact shoes I needed. I will definitely be returning the next time I need shoes. I highly recommend them.

Raymond Goins

Theresa was awesome at fitting my son for his new shoes. However, waiting for his foot measurement and shoe fitting took way too long because of the so few associates and long line of people.

Daniel Gill

Standing in here right now, people working just looking at me. Think I can get help trying to buy 380 pair of boots, not at all. Must have to really beg to over pay for boots.

Preston Kendig

The folks at Saxon Shoes are incredible! Great buying experience every single time. Amanda always helps me pick out fly kicks!

Myra Weeks

Please tell Susie hello. Have a great Passover. God Bless you All. Myra, (Gamecock)!!

tristan Marrow

they have the best tasting shoes around. almost as good as papa johns.

Jennie Morris

Great selection of shoes and VERA BRADLEYs!!!

Caronda Bond

Great service!! Especially Amy and Sarah

Harish Krishna Yanamala

Best price for my kids shoes