The Home Depot

Category:	Home Improvement Store
Address:	1413 N Armistead Ave, Hampton, VA 23666, USA
Phone:	+1 757-827-5446
Site:	homedepot.com
Rating:	3.5
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 5

Sean Luke

STORE Hampton #4612 On 10.01.2014 I went to Home Depot located at 1413 Armistead Ave,Hampton VA 23666 and purchased with cash a Air Genius air purifier. Shortly after I realized I needed a de-humidifier not a air purifier. So I made the decision to return the Air purifier(This is when it gets crazy). 10.09.2014 My wife and I (I’m black to be clear) head to Home Depot to make my return/exchange. I parked near the lumber side so I entered thru the middle entrance. I located the Customer service deck and proceeded towards the desk(I never ever went to the back of the store). I hand the customer service rep my Original receipt and place the item on the counter. After the sales associate converses with some of her other sub high school level education co-workers she comes back to say they don’t have enough cash. I’m still not thinking any thing is strange because I am a paying customer and I have my original receipt in hand with matching serial number to my item. So after waiting 35-45 mins while she rumbles around and handles other customers (we are still not thinking anything strange at this point)we tell her hey we are going to look at some de-humidifiers while they get the cash situation together. We take a quick walk to look at the de-humidifiers upon returning we the original agent asks us again what door did we come in thru we point and state the middle door and point the agent leaves and askes us this question again 2 more times. The third time we are met by a Home Depot security or manager.Who begins to ask us what door did we enter we point and state we entered the the center door and begin pointing towards the door. The agent insists he looked at the camera and we DID NOT enter that door ( this is when we start to get very frustrated ) he points and insist we walk over to some security room all this time customers are watching me and my wife and we are feeling utterly disgusted to be carted thru the store looking like thieves very embarrassing and belittling. He carries us into the security room and begins to review the footage.I ask for his name and to speak to a manager he refuses to give his name and insisted he is the general manager(dressed in filthy clothes). After about 3 mins of viewing the footage of the door we point out to him where we are entering with the item on my shoulder( huge air purifier hard to miss) entering the door we stated . The agent offers no apology nothing just states oh I didn’t see that you can go get your return and begins to lead us out the security office. This is the point I get outraged you drag us thru the store like thieves accuse us of stealing the Air purifier and thinks nothing of it and he insists that was Home Depot POLICY. At this point we are pissed I begin arguing with this uneducated ignorant security agent who claims to be the manager. He then denies us the return and calls the cops . I sit patiently and wait for the cops to arrive. After speaking with the cops we explain the events and we leave . This was a horrible and unexplainable event the lowest point of my life and this will never be forgotten I am in the process of trying to make this public and get my voice heard.This is what home depot considers customer service ? I know the only reason we were stopped and questioned is because of race Home Depot is racist and I was singled out because of race period and I will not stop until some type of light is shed on this unforgiveable incident. If this was a middle age white couple this incident would have not happened the way it did I can assure that

Seth Thayer

I had a bad experience here in 2012 when an associate signed me up for a credit card under the premise that it would give 10% cash back when I used the card at home depot. When I received the package in the mail I could not find that in writing anywhere. the next time I went to the store they laughed at me for believing it. I swore to never shop here again. Today I went in as I had a custom mixed paint lid here from 2011 I wanted another 5 gallons of to match exactly. I figured with the bar code and information on the lid it should not be a problem. After waiting for the two girls at the paint desk to finish their conversation they told me they needed the numbers under the barcode and didnt see them. I saw them and asked how many digits is it supposed to be(thinking maybe she meant some had faded off) she said four. Raising an eyebrow, I said really, because theres 8 digits here. She grabbed it from my hand and counted and said yeah, theres 8, theres supposed to be 9. (OK, now I know you just dont want to do anything.) I left and will just have my paint color matched at lowes. I notice all their positive reviews are from people that dont frequent hardware/building supply stores. It seems to me Home Depots customer base is naive DIYers whom they can take advantage of.

Tracey Moore

Poor customer service!! When I called the store during normal business hours (4 pm). No one with a pulse answers the phone! I hung up and called 3x before someone answered. Then I was dropped on hold again after asking to speak to a store manager!! I came in 10 days before to purchase a new entry door. I paid for measurements. I was never called for an appointment to come out to measure. I called back again spoke with Connie, then George, then Bert (store manager) and so on and all Ive been given was EXCUSES and that someone will CALL ME back! Will they be calling me back before the 2nd coming of Christ?! Not one associate from doors called me back. I called yesterday and I had to call again today! HD is a waste of time! I will just get my money back and buy a door elsewhere! This is the second bad experience with Home Depot in less than a year!

Cherelle Daw

This particular location is only good if you need a hardware product right then and there. Do not order any special items because #1 no one will be available to take your order #2 they will have you pay some upfront and charge you before you ever see the product #3 the contractors they use are not the most processional. You can complain all day,but youre comments will not be taken seriously. I ordered some custom doors and had to visit the location multiple times to even place the order as they have no one there that can work in the department even though they have a million employees in the store. Then I had to keep calling and checking up on the progress as they had charged me with no word on the actual doors. Just bad.

Stefan Hancock

They have everything you need here and the staff is really helpful. Start here for any project you are working on and feel confident that the staff here will be able to help you decide what you need to get the job done. You can use the mobile version if the website to shop through the store in real-time. Search for and item and if you have the right store selected it will tell you the Aisle and Bay Number to find the item in. Awesome!