Category: | Home Improvement Store |
Address: | 6921 Walton Ln, Gloucester Courthouse, VA 23061, USA |
Phone: | +1 804-695-9037 |
Site: | homedepot.com |
Rating: | 3.1 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM |
CA
Cathy Hoolapa
I have tried to give this store the benefit of the doubt.... I stay away for a few years, try to go back, and I get disappointed each time. Today was the final straw. Just had a dishwasher delivered, was told we did not pay for installation, so it was just being dropped off. We had been told at the time of purchase that we did not need installation, as it was just a matter of attaching the hoses and plugging it in. We though this was odd, but we figured they knew what they were talking about. Also, we were told that we could not get a military discount on a sale item... we thought about canceling the purchase right then, but after spend 45 minutes doing paperwork (I felt like we were buying a car!) we just let it slide... After paying over the phone for installation, we were told by the installer/delivery men that we didnt have the right type of attachments on our water supply, and that we needed to hire a plumber. This was a replacement dishwasher, so that is a bit puzzling... On my way to Lowes now, where they do offer a military discount on sale items, and a much higher level of customer satisfaction.
JO
Josh Woodd
I actually tried to not put any star at all. I have had better experiences at the dentist. Customer service was terrible I was left an in aisle for two hours to have two cabinets pulled down from an upper shelf. After I had been told it wasnt there but after four different "qualified" people couldnt find it and told me it wasnt there. When it was actually where its overstock was supposed to be. Then after that nightmare I get to the "pro-desk" right before she made the call a woman strolled up and cut me in line and have a change order done to her list of items and started to talk about her ambitions to go to college and such. Needless to say this is the worst home depot Ive ever had to go to
BE
Betsy Blanchard
Sold wrong type of sand to put up umbrella. It blew over & was damaged. Four phone calls & two visits later delivery brought another one four hours after the delivery time but did not bring sand already paid for. Left old playground sand that leaks no one wants it so have big wet box deck. Several associates rude even suggested sand bought elsewhere therefore my fault. Can never get manager concerned with customer satisfaction. Purchase should not be this hard to get right while getting grief from associates.
JO
Joseph Lenderman
Horrible they do not care how long you wait for help. When they do help you it is the bare minimum. Could not even get them to order something that was out of stock told me two weeks. When I told them I could order this on-line and get it sooner they just shrugged there shoulders and walked away.
CA
Cathy Cameron
NO help. Purchased vacuum ($200) that had no instruction booklet and was missing several parts when I opened box. I will not spend another penny there. Try not to go there because of the affiliation with Wal-Mart, wont happen again.
BR
Bruce Tiffin
This is least busy Home Depot I have ever seen. This store should be on your list for service and ease of getting in and out quickly. Huge parking lot and located next to Walmart. Good wifi and very friendly helpful staff.
UN
Uncle Deuce
I have been shopping here for years. I have tried other like stores in the area but find that this particular Home Depot is convenient and the staff is efficient and helpful.
DE
Dennis Millano
The cashier was rude & didnt know what she was doing. Im giving 3 Stars because the manager was super helpful & made up for the cashiers lack of tact.
JA
James Hudnall
Very friendly, knowledgeable and helpful associates. In and out quickly with exactly what I needed.
ME
Melanie Taylor
Miss the beautiful Forrest that use to be there. A total waste of space
DA
David Spears
I got the charcoal 40lb for nine bucks cant beat it .
BE
Beverly Ann Teichs
Staff are good. Store is clean and always improving.