MAC Cosmetics

Reviews 9

JU

Julia olson

I am a total make up junky and purchase cosmetics like there is no tomorrow. I went into this store today for the first time and will never ever set foot here again. If youre checking reviews to see if this particular mac store is worth going to, DO NOT GO. There are so many competent Mac stores out there that there is absolutely no reason to choose this one. Im normally really chill and dont mind if Im not helped because I enjoy playing with all the different make up. However this time I came in to make a return. The manager was the first to help me and she was rude and condescending. She finished by saying she needed to finish helping someone she was already with, and then she would be with me. That was perfectly fine, I understand that. Well after seeing her help about 5 other women I finally decided I would talk to her again when she was done. She disappeared after that. So i tried getting multiple other workers to help me and they either ignored me or said theyd help, then would walk to another lady and ask what they could do for them instead. They never came back to answer my question. Finally I got a worker to go talk to another manager. She came back and said the original girl i spoke to was the only one who could do anything but she went to lunch and wouldnt be back for over an hour. I have never met such incompetent workers. By far the WORST customer service I have ever encountered. A return should not be this hard. And if they couldnt help, JUST SAY SO.

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LA

Lauren Gray

Why every time I or anyone I know walk into this particular Mac branch do they act like they are bothered to be sharing the same air as you? My sister said she was greeted TODAY with, "is there something you need.." like she walked into her crappy apartment uninvited. Mac, please believe me when I say 90% of your employees/specialists need a serious in depth course in customer service. That is money walking out the door honey. My sister returned her item to Mac after that piss poor experience and sashayed right into Sephora where she was greeted warmly and given the perfect advice for her particular problem. Spoiler? She left satisfied and excited to try her new perfectly color matched foundation. Thats how its supposed to go, not feeling like you got robbed, hoodwinked and bamboozled when you get home, especially at that ridiculous price point. Disinterest/no pride in your work means closed branches. Step it up Mac, point blank period. Kthx.

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CL

Claudia Greves

Fabulous experience! I purchased a 90 minute session with Brooke and learned how to do my makeup - it was fun and she really knew what I wanted and taught me, step by step, how to achieve it. All the staff was friendly and knowledgable. Go! DO IT! Its so much fun!!

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GI

Gina Gainer

Great experience working with Krystal T. Very professional and super knowledgeable about the product line. Would highly recommend her as your go-to makeup artist. She will keep me coming back to this location! What a gem!

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SA

Sarah Bell

I go here almost every other week, especially with special/limited editions come out. Ive only had one bad experience. They usually let me play as much as I want with makeup and I feel right at home and take my time.

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AK

Akua Gyasi-Koduah

Horrible customer service, they make it so clear theyre after their commission. I like the products but I just hate shopping in their stops.

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RA

Rachel Anderson

Love the makeup. Employees are rude. Someone needs to step in and train those girls on how to have hospitality

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CH

Charmaine Nelson

Horrible customer service, especially by Olivia. Pick another MAC store.

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JO

Josh Angello

Very rude employees, Id rather go to the DMV.

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