Staples

Category:	Office Supply Store
Address:	84 Southgate Square, Colonial Heights, VA 23834, USA
Phone:	+1 804-524-9010
Site:	storelocator.staples.com
Rating:	2.4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 66

Reviews 24

nicole grams

Average experience and lacking in customer service. I came into the store and am the first customer for self service right as the door opens. All network servers are of course not working for self help or havent been rebooted so I ask the woman for assistance. At which time a couple customers come after me. She proceeds to help them and not me for another 10 minutes telling me to wait as she helps everyone else. After helping three customers she says now what can I help you with. I tell her I need to make a couple copies. She then makes excuses why the 4 copiers dont work and how them being serviced is a low priority ect ect. Truth be told I dont need to know an excuse as a customer I just want to know if I can make copies. A better way to handle situations when your systems arent working or you have yet to turn them on is simply by saying let me help you over here or Ill fix that for you and get it taken care of. When you degrade the capability of your tech folks to service equipment it looks bad to your entire store. Its poor taste. Secondly, help customers in the order they come in.

ANN Linley

I went in to buy a laptop and I explained to the salesman that I was going to use laptop for school and I didnt need all the bells and whistles. My primary concern was to be able to organize my notes. He said he didnt have anything and he couldnt help me. He didnt ask any investing questions, he didnt attempt to show me a basic model. Terrible. Hiring a warm body isnt the same as having a salesman. Staples would be better off being self serve.

PilotPerry

I am a business owner and run other businesses in a management aspect. As such the experience I had today was horrible and I found out that any issues with that places directly falls on the manager that has a chip on her shoulder. She has a very smart mouth. I will no longer take my business to staples and will recommend against it. I will be contacting their corporate office on Monday.

Sheree Ferguson

I love this store. I shop here all the time. The cashiers are friendly & so are the managers. I took my computer to have it checked out. I told him what I suspected was wrong & he said I was right without charging me the $75 fee. I have had several orders sent to the store & so far I havent had any problems. I recommend Staples to my friends & family.

Kristiana Graves

Its okay they have alot of school and work things but they dont sell my ink no more so i had to go print 28 pages and they printed the wrong thing and only printed 3 and charged me 28 dollars and said i was on the computer for 6 minutes but was on there for 2 minutes now im on hold i was on hold for 25 minutes just to see how much something cost

brian buteau

Absolute worst customer service, as a boss needing to get important documents handled they conveyed no interest to assist in the printing and handing of these papers and insisted i use the personal computer and printer instead of the nicer paper in which I requested. Deplorable service.!

WD RACING

Placed on hold for 30 mins. They lost about 7,500.00 worth of work. I usually make an order every 3 to 6 of this size due to my corporations demands. The hiring standards should be met with standards.

Raven Baugh

I go here for school supplies. Everyone seems pretty helpful and friendly. Kind of pricey for other goods. I dont see why it is so low rated. My mom prints stuff all the time here in a timely manner.

Daniel Hill

This place is a complete joke for any printing needs. Needed a simple blueprint printed. After waiting over half hour for it was told I had to come back later in the day to pick it up.

Vicky J

Customer service is terrible, printers and fax machines are always broken, they take FOREVER to finally help you, and services and products are overpriced

Sandi Petree

Bianca was so kind and helpful, she should get a raise she makes me want to shop more at staplesjust to see her

Rossi Curli

The slowest store that I have ever been to all of the employees move at half speed.

David Walwer

Phone service sucks. Answer the phone so I can tell you what I want to talk about.

Traci Everette

Always a great shopping experience.Staff is friendly and helpful.

N Mcca

Josh was very helpful today in our Wi-Fi cable router need.

P Nguyen

This store has the office supply i need at a fair price