FedEx Office Print & Ship Center
| Category: | Print Shop |
| Address: | 11 S Charles St, Baltimore, MD 21201, USA |
| Phone: | +1 410-625-5862 |
| Site: | local.fedex.com |
| Rating: | 2.5 |
| Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM |
Location
Photos 1
Reviews 8
JO
John Krajc
My experience at this location was two fold. I am a from South Carolina, so perhaps the customer service standard is different, however "Terita" that works at this location was absolutely the most subpar in customer service that I have ever seen in any industry. The first visit on 11/18/14, there was a gentleman in front of me at the service counter and she was at the shipping counter sorting through boxes. After standing there for 10 minutes, she finally voiced that she could help anyone they would come to her counter( a mere few feet away and she couldnt come to the customer). After the gentleman and myself walked to that counter, she never made eye contact, never smiled, and never looked like she gave even a fraction of a care about anything but her current boxed task at hand. The gentleman asked if they were short staffed, obviously concerned about the unsatisfactory service, and she told him no they were not short staffed. Being that I was going to be running late for an appointment, I left with nothing printed as she went back to THE ORIGINAL counter to assist him further. After my appointment I returned, and a tall older African American gentlemen with glasses was very helpful. He assisted me in retrieving resume paper for copies very rapidly and was extremely efficient in his duties. For that, I thanked him. After making my copies, I returned to the counter to be taken care of by, once again, Terita. Again, no smile, as few of words as possible, and just looked as if she wanted to be anywhere but there. Overall, if you want to use this particular location, use ONLY the self service functions of the business. Luckily, printers that accept auto pay are not expected to have a personality. To the one gentleman that was helpful in my endeavors, I thank you again.
KA
Kate Copp
I have had a similar experience to many of the folks above... had a package set to be delivered to my downtown apartment, and missed the person twice because they have no way to get into our building unless someone lets them in. Had it switched to be delivered to this location so I could just go get it (was told theyd call when it was there - never happened). I called the store twice last week was told it was "on its way" so Monday this week I went into the store as it appeared online that it had been delivered. The worker told me it wasnt there, and was very condescending in saying I had to understand that the 4th of July holiday had backed everything up (even though it was showing up online as delivered). But fair enough. Today, I call the store and they say "Oh, yeah, that package has been here a week, so were sending it back if you dont come right now." So I had to leave work and go get it. No apology or anything, and was made to feel like it was my fault and that it was human error, regardless of the fact that because of them it wouldve been sent back to the shipper. Just stay away from this place. Beyond a poor system in place, cant even muster up decent customer service after a mistake. What a mess.
RY
Ryan Gabuyo
Came to this one after a FedEx Office where I live in San Francisco couldnt get a print order done in time before I came out here for a con. At first I was a bit disappointed their printers couldnt replicate the art print I sent that well (I asked for an oversize one, but they didnt use it for the first few attempts), before switching to the oversize printer which produced it fantastically. I didnt get his name, but the person who helped me understood my urgency and needs being a big fan of comics and cons that he went above and beyond with my print, even if it was just one. I didnt even need to wait an extra day with the lack of traffic or orders like I did in SF; they just kept going back and trying again with the printing until I was happy with the result. Honestly Im surprised I wasnt brushed off because even I felt I was getting a bit pushy or even a bit ungrateful. Definitely a great experience and left a very happy and fulfilled customer! Employee even threw in a little something.
MI
Ming Yang
Edit in 2016. I tried to get quite a few large posters printed at this location and the staffs attitude was more than terrible. Since there is time sensitivity for this request, I asked for an estimated time. Their answer was "Submit your files and we will let you know the time and price later today". I turned around and walked out and this guys just lost $1,500 in business. Unbelievable. ------------------------------------------------------------------------------------------------------------- Slow. I waited for 15 minutes and when the staff became free, he complained that I should take my earphones out to talk to him. Wtf was I supposed to do while waiting?
AS
ashley morales
This customer service at this location is terrible! I had a package delivered at this location (Fedex tracking website stated that it arrived in Saturday 3/7/15 and was available for pick up) I went to the store and the clerk told me that the package was not there and he had no explanation as why the website said it was there. He told me to come back on Tuesday 3/10/15. I called on the phone to confirm that my package had arrived on Tuesday and got put on hold 3 times before I had to raised my voice to the person that answer the phone the 4th time so she would pay attention to what i was saying. No apology or anything. I will not be coming back to this location.
MA
Mark Rabe
First - 1 star because that is the lowest. I have never experienced such terrible service at a fedex. The person helping me leaves into the back area. I am left waiting and waiting while a semi-not-quite retarded gentleman takes 30+ minutes scanning 5 boxes for shipment. After he is finished and then yells at me for asking for assistance (Because you see he cannot stop scanning his packages), he says he doesnt know how to print my pdf. Then....the first person comes out of the back room talking on her cell phone. Saying something about her headphones being awesome. I ask her one more time for help and she walks away saying her shift is over.
TH
The Kaiserin
Employee was inept and did whatever he could to not do his job. I had a few prints I wanted to make and since Im very finicky I wanted the employe there to run some test prints. He refused and told me to go use the self service kiosk. The store was not busy, I was the only person there. I tried the kiosk and the first print came out looking like garbage. The machine was clearly not calibrated. I told him this wont do and I need to be able to mess with the brightness and try a different machine. He refused to help me saying he was the only person working there. Nonexistant customer service, garbage print quality, do not go here.
DA
David Do
Yeah the service isnt all that great, but still better than this other place I normally visit. Let me tell you, the last time I came by to make a print, the young lady was having a conversation with her coworker about her butt itching like CRAZY despite taking a shower. I asked to see the manager and she told me, and I quote, "you might can help me with that". I mean, unprofessional, and rude service, I will never step foot into another POPCOPY again in my life, they only use Linux computers and that doesnt really help out anyone but a small minority. So, count your blessings, this FedEx/Kinkos is worlds better than Popcopy.