Mercedes-Benz of Chantilly

Reviews 3

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Robert Remke

My wife and I purchased a GLK250 from Michael LaGuardia and had a great experience. Michael was very professional and knowledgeable of the Mercedes Benz brand. There was never any pressure to purchase and Michael was patient throughout the process. Michaels attitude throughout the process was a contributing factor for our purchase as we had previously test driven a BMW X1, X3, and Land Rover Evoque prior to stopping in on the dealership. I would definitely recommend and purchase another vehicle from Mr. LaGuardia again. Definitely no buyers remorse. I gave the dealership five stars for the service of Michael LaGuardia; however, I would give the service department and his manager one star. Shorty after purchasing our GLK250, we noticed there was a small scratch on the rear hatch. We contacted Michael and he asked us to bring it in to have it checked out. We brought the vehicle in and were introduced to a man Michael related was his manager. My wife and I never directed blame on the dealership and only wished to have the scratch looked at as they may best be able to determine how it could have occurred. The manager never provided his name and looked at the vehicle and stated that the dealership would cover half of the cost to repair the scratch. As my wife and I could not determine the cause of the scratch we had no problem with paying. The manager estimated the cost for repair to be around $150-$200. I dropped the vehicle off in the morning and received a complimentary vehicle during the repairs. After the scratch was repaired we were billed $300. I paid the bill and drove the vehicle home that night. The following morning, we noticed what appeared to be paint spatter on the wood trim in the interior of the vehicle (probably from when the painter got into the vehicle after paining it as it was mostly around the center console and drivers seat). My once again called the dealership who urged us to bring the car in and have it looked at. When my wife came back, she informed me that the manager looked at the car and told her, "it looks like food" and my wife responded with "we dont eat in this car" , which I can attest to, because she really loves her car. Anyhow, the manager with his fingernail starts attempting to remove the specks. My wife called me and informed me of the managers comments and actions and I was taken back as we had such a great experience up until this day. We were not trying to be bothersome; however, the manager made my wife feel like we were becoming a nuisance. Infuriated by the disrespect given to my wife, I told her to ask them for the receipt for the scratch repair ( I had received an e-mail after paying the bill that only displayed the $300 cost. It did not break down the costs of parts and labor) as I started to think this bureaucracy of the dealership only was concerned with purchases and not future relations. They informed my wife that the receipt was already sent via e-mail. After that I had it with them and their your wrong because your no longer a customer attitude. Anyhow, when I initiated my Mbrace trial, they had Mercedes Benz Chantilly listed as my service station. So, at that time I had them switch my servicing location to Mercedes Benz Alexandria. I have yet to, utilize the services of Alexandria, but will insure that I personally take the vehicle in for servicing.

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Eduardo Fuentes Martínez

This month I was in the market for buying a new car and was evaluating all options out there. I am not a car expert but I knew I was interested in upgrading to a luxury car. Among other options I wanted to visit Mercedes-Benz to have a look at what they had to offer; big mistake. I picked Mercedes-Benz Chantilly because it was closer to where I live; again, big mistake. The treatment I received was really disappointing to the point where I felt discriminated. I was there to learn more about the available models and be able to test drive one of my interest, however the sales representative did not put any effort on showing any car, nor explaining their features. The sales representative first reaction was: "Welcome, before I show you around let us see if youre eligible to acquire or lease any of these cars. By the way, how old are you, you look too young". "I could show you the cars and take you around but why would I excite you beforehand, I prefer to be straight because its my job, I have had to break hearts sometimes so lets see if youre eligible first." As you can tell from this phrase she immediately suggested I couldnt afford to buy or lease any of the cars in the showroom which first is not true, and second that is not how you treat a potential customer. Its really disappointing to be mistreated in a branch from a renown brand. I was at BMW the weekend before and had a great experience, I though Mercedes would treat me the same way, clearly they did not. I emailed the branch manager because I considered very important for me to alert him about the poor customer service the show room has for him, as leader, to take action. Its been two weeks and I havent received any answer, thus I think its my responsibility to alert potential customers out there that they could be potentially discriminated in the same way either by age or race when visiting that branch given nobody at that branch was able to apologize for the uncomfortable situation they made me face. I dont want others to feel the way they made me feel.

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Greg Brallier

I was shopping to buy a new GLK350 4matic. I stopped in to take a look at what they had on the lot, and of course the New GLK 350 4matic with the AMG package was there. No one greeted me so I went inside and felt stupid looking for someone to show me the car. So finally after 10 minutes a Salesman appeared, or should I say a clueless Salesman appeared, he did not even know how to unlock or even start the car I had to show him..... So I liked the car and was ready to buy it however this guy didnt know how to wright up the application or how to submit the off, Finally a so called manager appeared who could tell I was frustrated and I told him about my very bad past experiences with this dealership , and that I was going to buy a New GLK that day and the one I wanted so happened to be on there lot. He could not even come up with an answer to my questions and said that he would call me later to let me know what the best price on the car, I wanted it now. So I called Mercedes of Hagerstown and over the phone they told me they had the very same car and the made the deal with me over the phone at the price and payment I was wanting, so on the way to get the car Chantilly calls with a price that was no where even close to the price Hagerstown was offering me, I told them I would much rather deal with a dealership close to my home, his reply was "wow you did get a good deal at Hagerstown, sorry I can not match the price" Hagerstown had the care ready for me when I arrived and the paperwork was waiting for me along with red carpet service. Choose Hagerstown Mercedes it may be an hour away but the savings and customer service is what you expect when you want to buy a Mercedes