Priority Nissan Chantilly

Reviews 3

KA

Kalisha Nunez

The worst experience after spending almost 60k on 2 cars!!!!!!!!!!! My hubby and I bought 2 cars with in 2 weeks of each other from Priority. I was told by my sister to not go there (Priority) but to go to Sheehy but like an idiot I did not listen!!!! We are previous Nissan owners and we love them because they are great reliable cars. We first purchased a used Altima and had our eyes on an Armada but they only had a Platinum which we thought might have been out of our price range. Due to the great customer service of our sales man John and his supervisor (forgot his name). We later bought our Armada from them at a great price. However it has been a little over 6 months 7 months my husband realized his key did not work. No problem I go there all the time for oil changes and even though the wait can take a while for a free oil change I have no problem waiting my turn. Well, I go to the service area and 3 men are sitting there 2 on the phone and 1 on the computer. I wait till one acknowledges me and finally after 5-7 mins one gentlemen does acknowledge my presence. I explained my key fob does not work and he continued to ask me like I am an idiot did you change the battery. No problem I told him we did all that and then he said it will be a 1.5 hr wait and 150$. He did not ask me my name the type of car I bought what year NADA!!!! I continued by answering him uhhh no there should not be a fee not only is our car still under factory warranty we just bought it and bought the EXTRA ELECTRONIC WARRANTY!!!!!! He said he would need my paper work and that was that. I left! I was at this point like okay I will bring it in tomorrow no problem. Later I realized this was not right he did not try to even help me. My husband knows that quite frequently I get taken advantage of and when I told him the story he was furious at how I was treated by this gentlemen. So, my husband returned and the guy asked his name what kind of car and things most service people should ask theyre paying customers. Then my husband continued by explaining that I was there earlier and was refused help unless I showed paperwork. The man at that point refused to help my husband because he mentioned me. My husband asked for a supervisor and the supervisor told him to help my husband. This was the sales supervisor that sold us the cars. A great manager unfortunately the guy began to fight with him and told him he was not his boss!!! Outrageous in front of the customer. More things transpired and well to make this long story short. Its been 3 weeks and my husband had to finally call and our key has BEEN READY and NOBODY EVER CALLED US!!!!! I WILL NEVER GIVE MY BUSINESS TO PRIORITY EVER AGAIN!!!!!! TO OWNER GET SOME NEW SERVICE MEN PRONTO CAUSE YOU JUST LOST A CUSTOMER FOR LIFE. NEXT TIME I WILL GO TO SHEEHY AND A SORRY WONT HELP I WAS AND AM COMPLETELY DISGUSTED BY THE CUSTOMER SERVICE WE RECEIVED!!!! IF I COULD GIVE NO STARS I WOULD!!!!!! A VERY DISGUSTED CUSTOMER!!!!! NEVER AGAIN PRIORITY!!!!

AB

Abigail Davis

Nightmare "Express Service" Ive been bringing my car back to this dealer for service since I got it almost ten years ago - but I dont think Ill ever be back after the treatment I received today. I brought my car in for an oil change at ten til noon - Bruno said thered be a two-hour wait since they were busy, which I expected on a Saturday. No problem, I had them shuttle me a few miles down the road to the area where my sister lives, so I could get lunch and hang out on her couch while I waited for the call telling me my car was ready. At 2:45 I figured that even if my car wasnt done yet, it would be done soon, so I called Priority and talked to Bruno again, who informed me that it had just finished - I asked him to send the shuttle to pick me up, gave him the address and confirmed my phone number. And waited. And waited. And waited. I figured, hey, they were busy, if the shuttle had just left on another run, it might take a while before they could get to me, and if there was some problem, they had my number. At 4:00 I was done waiting and called back - to be told that thered been some mistake and the message hadnt gotten to the shuttle driver, but theyd send someone from the lot to come pick me up right away. (A 12 minute drive.) I waited until 4:30, but no one arrived to pick me up and no one called me to explain the delay or give me an ETA. Calling Priority again, I asked to speak to a manager, only to be given a complete runaround - apparently there were no managers available, no one was in charge, and having left a customer waiting on a promised 12-minute shuttle ride for an hour and a half wasnt a big concern and everyone in the Service department had gone home at 3:00 anyhow, but someone would be along "as soon as possible" to pick me up. (That would have been about ten past three if it had been true the first time, and 4:20 if that had been true the second time.) At no point in any of this did any Priority employee call me - not to tell me my car was done, not to confirm the shuttle was on its way, nothing. At this point, I felt I couldnt trust anything anyone at Priority was telling me, and since the promised "lot attendant" who was supposed to be picking me up hadnt made an appearance in the 40 minutes since Id been promised a ride the second time, I made alternate transportation arrangements to go pick up my car. At 5:00 as I was on my way home with my rescued car, some poor employee theyd dragged in from God knows where called my cell phone to tell me hed arrived to pick me up. I apologized for the inconvenience to him and explained the situation. So not only did Priority drop the ball and leave a customer in the lurch, turning a 2-hour wait time into a 5 hour nightmare, they didnt even have the decency to send someone on duty at the lot to come get me after my 4:00 call - they called in someone off duty who couldnt even arrive before another HOUR had passed. This is not the kind of service I want to support with my business.

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Lyndsey Clouatre

I bought my car with them last summer, which I only bought here because they were the only dealership in the area that carried the a car with the specifications I was looking for. Id give them 0 stars if that were an option. Where to begin? 1) Despite the fact that I was the one purchasing the car, the salesperson and sales manager spent most of their time talking to my husband. 2) The first time I test drove the car (spring 2015), I began to fill out the purchase application, but then decided to withdraw it before I had signed it. I explained to the salesperson that I simply wasnt ready and needed more time to think on it, and that this application should go no further. Nonetheless, she decided to run a credit check just in case, without getting my consent to do so. Gee, thanks. 3) I received non-stop calls and texts (2-3 per day) to see if I was still interested in buying the car. I should have blocked the salespersons number, but I have little doubt that she would have bothered me using a coworkers phone. 4) I ultimately decided that despite the bull, I liked the car enough to go back and buy it from them (because a car with similar specs wasnt showing up anywhere else), which they rewarded with a constant runaround on pricing, down payments, interest rates, etc. 5) Theyd lost a fair amount of material that was supposed to come with the car (SIM card for radio/navi, owners manual, second key) and getting all of it was a nightmare. When I showed up for the SIM card and key that theyd claimed to have found several weeks after I bought my car, I was told that I would have to wait several hours for the key to be reprogrammed (guess they never found the original) and that I should have made an appointment to have a key reprogrammed (again, they never told me one would need to be reprogrammed; they told me theyd found the spare), which was unacceptable. Thankfully, they were able to take care of it faster, but not until after I made a fuss about the bait and switch on the key. Ultimately, I only have myself to blame for buying the car here, but I write this so that others can learn from my stupidity. I love my car, but based on the customer service I was treated to during the spring/summer of 2016, I recommend that you stay far, far away if you can. PS: To the sales manager, please inform your sales staff that if youre registering a car in a state that requires both front and rear license plates, the second plate isnt optional - its legally required. This was another gem that our salesperson spouted off when I asked if they could install a front plate holder on my car (was originally a lease from a state that only required rear plates).