Barnes & Noble

Category:	Book Store
Address:	102 Dorset St, South Burlington, VT 05403, USA
Phone:	+1 802-864-8001
Site:	stores.barnesandnoble.com
Rating:	4.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–10PM 9AM–10PM 10AM–9PM

Location

Photos 100

Reviews 6

Jennifer Livingston

After renting a book at Barnes and Noble, I called the company and told them to please put the full cost of the book on the credit card I rented the book with. When they finally decided to charge my card (weeks later) I had received a new card because of the new micro-chip in credit cards. When they tried to run the card, it declined because I activated my new card featuring a micro-chip. They called back again and said the card wouldnt work, I told them why and attempted to give them my new card over the phone. They told me to please just update my account with my new card and they would retry the payment. I updated my account information and removed the old card. I assumed this had been taken care of. Five months later they called me and said a collection agency would now be handling the case. I immediately became extremely agitated and asked why they didnt run the transaction with the card they had on file 5 months ago. The agent stated that they attempted to run the same card twice (the old card both times and were unsuccessful because they didnt use the card they had in my account). I spoke with the collection agency and they said of course this was out of their control...I called Barnes and Noble back and they said once they run a card, they generally dont change the transaction to another card...What? So basically you are telling me that I updated my account for no reason...You were going to continue running MY OLD CARD? Do they understand it is 2016 and people are constantly needing to change cards due to cards being compromised by scammers, cards being updated, and cards expiring? OF COURSE MY CARD DIDNT WORK IT WAS NO LONGER ACTIVATED! I RECEIVED A NEW CARD! I didnt know that when I authorize a payment to be made that I have to call 4 times to make sure the amount has been debited from my account. My experience was summed up when the Barnes and Noble rep. stated, "Maam, its not our responsibility to run your card more than once." I am a teacher and purchase hundreds of books, Barnes and Noble will now be my last choice to purchase books and Amazon will continue to grow.

G HP

First off, let me say something positive. Their selection is usually very good, and their ordering process is top notch; stuff arrives quickly, I get notified promptly, and Im usually able to get in and pick up what I ordered right away; its great. Their rewards program is also one of the better ones out there. Sure, it costs $25 a year, but with the 10% discount and the NUMEROUS 20%-off coupons, I find that I save well over what I pay. That said, there is a downside: The staff arrangement. Not the staff themselves, theyre all nice, but the way the stores got them set up. You see, back when Borders was around, they sorted their staff based on the employees interest. Movie buffs were working the DVD section, comic nerds were in the graphic novel area, music nerds worked the CDs. It was great because you could go in there, strike up a conversation with one of the employees, and youd find that they were PASSIONATE about the stuff they were selling. It was a great experience all around. B&N...not so much. Theyve got their comic and TCG fans up at the registers, the movie buffs working stocking/sorting, and the people they alwayls have to call to help out at the register (who are actually very good at that) end up covering the science fiction section (which they dont know much about). The environment ends up feeling...very dry, and not all that warm from a personal standpoint.

Keith

Horrible experience with the Nook support line! A whole week of "high call volume, please try your call again later". I cant order books because its not recognizing my email in one device, but if I access another it recognizes but the books I order from B &N website are not hitting my nook but are showing in my library in the website! My nook is connected to my account because this has been an ongoing problem for 3 months now! Its try this, try that and give us a call if you are still experiencing problems. Well, I PAID for these books and I WANT THEM!!! I guess its kindle I am going to because this is pathetic! Maybe hire a support team that can actual help customers instead of passing them along or giving them the "if it doesnt work call back" line just because you cant help us and want to move us along to someone else! Ive never written a bad review in my life but Im so disappointed!!! I have a 3 month old nook AND its worthless to me. FedupinVT

A Private User

I have been a loyal customer of B&N for many years and it is the last place I would expect to get the experience I got. I drove 20 Miles to the store and arrived ten minutes before closing to buy a $40 accounting booking I discovered I needed. I grabbed my book and due to an unexpected trip to the mens room I arrived at the register at 10:05 and was told that the store was closed and they would not sell me the book. I pushed back and explained how far I had traveled. Rick "The manager" refused to budge. Is this where we are at now? I am shocked beyond description at what is by far a new low in customer service. I had to leave without the book I had in my hand. I will never shop at a Barnes and Noble again and tell this story to everyone who listen as an example of incompetence. I will be calling the store manager tomorrow for a personal apology by Rick and a free book for the time that was wasted.

Monica Johnson

Horrible customer service. I went today looking for a book. Stopped by customer service and spoke with two different women, both with long dark hair and glasses. Neither was helpful, considerate or patient. When they determined they didnt actually have the book that they initially told me they did have, she asked if I wanted to order it. I declined, indicating Id probably just order through Amazon. She replied, sounds like a plan, turned and walked away. No apologies or any type of effort to do anything especially considering I had to go up and down the stairs twice due to their initial incompetence. If she would have been slightly helpful, professional or kind in her manner, I would have ordered the book and purchased the one in my hand. Instead, I book the second book on the table and walked out. Horrible people skills and it seems no desire to actually sell books! Here I come Amazon.

Joshua Anderson

I really like the store and the company. There is one employee there though, that when you say, "no thank you" to the membership question he jumps right into this crummy sales pitch, which is annoying, I just said, "no thank you". When someone says NO, leave it at that, respect that, dont keep pushing it. Then the guy goes on to ask for my e-mail, and I say, "no thank you", and he gets an attitude. As Im walking out the door the guy says, "jesus". How rude to do it within earshot. Reality is I just wanted to pay for my book and not be up sold to a membership or given crappy marketing newsletters.