Category: | Carpet Store |
Address: | 8930 Sandy Pkwy W, Sandy, UT 84070, USA |
Phone: | +1 801-255-7959 |
Site: | wardsdiscountcarpet.com |
Rating: | 3.8 |
Working: | 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 10AM–5PM Closed |
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Kimberly Neese
Wards Discount Carpet has some great carpet and a lot of choices. Bob was really friendly and we felt like he was honest and not pushy like a lot of the other sales men we had worked with at other companies. They had good deals on their seconds which were still in great shape so it is a great place to find a bargain carpet. BUT..... after we had decided we wanted to go with them for our carpet I could not get anyone to call me back or answer questions for me on an install I wanted to set up. After calling 5 times to talk to Bob, who had scheduled an appointment the day before, and after leaving 3 messages to have him call me back I finally reached him. When I talked to him he wasnt willing to talk about the install and just said he had heard I found carpet cheaper somewhere else and wasnt willing to match it. (Which my Husband and I had already decided if they wouldnt we would still go with Wards because we liked them better then the other company we had found it cheaper at and they could install it sooner.) However, after Bob didnt return my phone calls and then with him being rude when I tried to find out if they would match the lower price and schedule the install, we decided that the customer service we had based our decision on wasnt as good as we thought. I still like the company but I wouldnt work with Bob again since he wouldnt return my calls and even when I went to place my order previously he kept telling me how there were a bunch of people he needed to call back but he didnt want to. Basically he shot himself in the foot by not returning my phone call.
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Amy Gibbons
I have used Wards for 12 years on multiple properties. I have referred at least another dozen whole house carpet jobs to the company. Most recently, the installer backed in to my clients carport main supporting beam. They did not take responsibility for the damage. When the homeowner approached them about it they said they planned to fix it before the owner even noticed. We they "fixed" it. Just not to any level of professional standard or safety. Very disappointing to see them not take any responsibility or offer any customer service for the major mistake. Furthermore, Ive been hoping to find a replacement flooring provider because in years past I only used this company out of comfort and convenience. They always treated me like a total stranger and Ive spent over $50,000 with them over the course of the years. This experience was the straw that broke the camels back. I have taken my business elsewhere.
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Sarah Ann
We had the WORST experience with this place. The installer did an awful job and made a patch in the middle of our bedroom floor which they have told us they cant fix. We were told it would only take 3 hours and it ended up taking 5 1/2 hours because the worker decided he needed to play on his phone. When we brought these issues to the owners attention he told us there was nothing he could do about it and that he wasnt there to see what happened. There was no apology for the awful job done. The owner was so disrespectful and rude. I was very disappointed with this business and would NOT recommend going here. The discount is obviously taken for the lack of knowledge the employees have.
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Justin Severson
I was not impressed with Wards Discount Carpet this go round. We used them to install carpet in our basement a year ago and did a good job. I called them last week to get a bid for our main floor remodel. They told me they would be out to my house on Wednesday to give me the bid. I stayed home from work to make sure I was available when they came. I didnt hear or see anyone all morning. When I called in the afternoon the receptionist said they would be at my house in the afternoon and give me a call before they come. I didnt hear from them all day so I wasted a PTO day for nothing.
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Ben Trujillo
Recently purchased carpet from Wards. Great selection and price. They have less expensive options against wall (around $15 per sq yard) for smaller jobs and a lot of options in main floor area for larger jobs. They were nice to deal with and called after our quote to check in. They Called the day before installation to check time. Installer was contracted out, took a while to install but overall did and good job. We carpeted one small bedroom and landing area and 8 stairs. We got a higher end carpet and thicker pad. Paid $700 OTD. Thanks Wards carpet. Well be back in the future.
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Lisa Montoya
6/3/2014 I had Wards install carpet in my newly finished basement, the installers were very efficient and polite. I will always recommend this company to others. I had carpet installed previously by another company less than a year ago in my upstairs and was so disappointed (they banged up the baseboard and walls) the work was just horrible. Wards is a great family owned business, I am very happy with the carpet I chose and the installers they sent out to install it. Wards will get many referrals from me in the future.
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Eric Lee
When using this company beware that the installers are not all there. Carpet was good price but the amount ordered was not enough to complete the job. Someone brought more out to complete the job and it still was not enough. Took 3 weeks for them to try and complete the job and still not enough carpet. Then it took another week to finish with lies between the installer and the ownership. Like i said beware, and the reviews on this site are very real.
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Marcia Pennell
Well, Bob came out to measure, and said I would have some prices and other info by later that day. Five days later, and I have heard nothing from this company. I have left a message with no return. We used this co to do our entire house when we moved in 9 years ago and they were wonderful! Truly good. Im not sure what has gone wrong. I sure would like to hear from them. I am leaving another message today.
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Ryan Linkous
I would definitely recommend wards carpet to anyone. They are a local dealer with fantastic customer service and quality. We had a issue with one of our boards and they didnt hesitate to come out and fix it. I love it when a company will back up their work. Ryan was great to work and a true pro (Steve was also helpful in coordinating our appointment). Thanks Wards Discount Carpet for such a great experience.
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Steven Price
I just stopped by to see if they had carpet padding and flooring for my kids playhouse. They had all i needed for more then half the price then everyone else. Some of the best flooring Ive seen that I wouldnt have gotten at the other places.
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James Cook
Had a great experience with these guys. I was referred to them by a neighbor and would strongly recommend them to others. Theyre awesome to work with and extremely friendly. If youre looking for carpet or flooring, go here.
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Madisyn Mason
Very frustrated that I still cant reach them to fix my carpet as promised. Customer service was way better before purchasing my carpet. Wish it could have continued and it may have been a better experience.