Category: | Electronics Store |
Address: | 35 11400 S, Sandy, UT 84070, USA |
Phone: | +1 801-571-0168 |
Site: | stores.bestbuy.com |
Rating: | 3.7 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM |
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Fenryk Elensar
I had two very big grievances with the store. I am not the kind of person who writes these kinds of things, but in my case I was so severely dissatisfied and burdened with the service I received from the store at this location that I felt it necessary. I went in to buy a new phone (rather than receive an upgrade and put the old phone back under contract) so my sister could use my old phone. They spent 4 hours arguing among themselves, my sister and I about which phone numbers needed to be where and which lines would need them. We sat there patiently and tried to explain the situation calmly, even going as far as drawing out a diagram as to what we needed. The man who was assisting us understood what we wanted, but his bald-headed superior throughout the entire visit kept approaching and telling us what HE wanted done rather than what we wanted. The store closed with us inside. In the end, I did end up with the phone and the correct number attached, but they completely screwed up our Verizon phone plans when they set up the line and it took two calls to Verizon to get everything fixed. My second grievance with them was just recently, when my phone screen became damaged. When I purchased the phone they coaxed me into applying for their Geek Squad Protection Plan, stating that it cost the same as Verizons Protection Plan (which was true) and that it covered more issues (which was possible, but in my situation I would have received assistance from Verizon as well). They then promised me that the deposit for repairs was only $150 which was MUCH lower than Verizons. It turns out that this was entirely untrue, and was the only reason I took their plan over my service providers in the first place. When I made a call to them all they could do was apologize and offered me nothing further. Verizon was called afterwards, which led me to find out that the deposit through them was only $99, and of course wouldnt be applicable since the phone was already damaged. This seriously made me fume, I immediately called Geek Squad and spent 10 minutes trying to get through the automated system to someone I could talk to. The man I reached started off by aggressively telling me that I was out of luck because of the terms of service. Ultimately, I finally got HTC to replace it personally, after a $29 charge and a lengthy process of shipping that involved me holding a temporary $600 hold on my credit card during the procedure. I am not a hard man to please, and even some bad service can be tolerated if things get resolved by the companies who make the mistakes...but Best Buy and Geek Squad caused me a lot of trouble and did absolutely nothing to assist but apologize. After all the stress and hardship I have had to put up with because of empty promises and stingy business practices it is assured that they have lost me as a customer forever.
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Amberghini
Worst service EVER! Went in Friday. Bought a fridge. Guy asked when we wanted it delivered. We said "today", of course. Guy says earliest possible was tomorrow (Saturday), between 8:00am and 12:00pm. We accepted. He told us we would get a call tomorrow (Saturday) before they came, to narrow it down to a 2 hour window. My father purchased the fridge for me as a housewarming gift. He paid the ridiculous $70 fee to have it delivered less than a mile from the store, and we walked out fairly happy, considering the notoriously bad customer service rep of Best Buy. Today comes (Saturday). My father has to be at the airport by 12:30pm for his flight home. 10:00am rolls around and I havent received my "two hour window" call, so I call them. They ask for my phone number. I give it to them. They tell me, "Yes, the item is on the delivery truck. I would go to the house right now and wait for it if I were you." Okay, but that doesnt explain why I didnt get my call. She couldnt explain why to me and just repeated that I needed to get to the house right now to be ready for it to arrive. We drive TWENTY MILES from my apartment to the house to wait for the delivery. 12:00pm rolls around. No fridge. We call again. Give the lady the phone number. She states the truck was full, so our fridge was never put on the delivery and, "We never deliver next day anyway." So I woke up my husband and drove the three of us 40 miles out of our way to wait for a fridge that was never coming in the first place, just to have to drive over 20 miles the other direction as fast as I could to try to get my father to his flight on time. Im extremely disappointed and angered that this is how my father spent his last few hours visiting me. And Best Buy was 100% unsympathetic for the trouble they had caused us. Just rescheduled the delivery without so much as an Im sorry, or an offer of free delivery for the mix-up. So many things went wrong here that could have been remedied with any level of proper customer service. This is the EXACT reason I never shop at BB, and they certainly didnt help repair their less-than-sterling reputation with me with this experience either. Im still debating cancelling the whole order with them, especially since now my fridge wont be delivered by them for an entire week! UPDATE: Went into the store and cancelled my order. Not only could the customer service rep have not cared any less about what happened to me (and boy did he show it), I still didnt even get an apology for them causing any inconvenience to me... even after I showed him the paperwork clearly stating that I was in the right!
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A Private User
Best Buys "service" is NOT. My father, an engineer, and I had been researching new batteries for my laptop. We thought we had found the right one on Best Buys website for as much as any other place, but we thought wed go in and talk to their oh-so-qualified staff to make SURE it was right for my laptop. Going in to ask was very...interesting. We asked the one of the employees in the computer section our question, and he suggested we ask another employee, saying "He would know if anyone would." We got to play tag with this all-knowing employee as he ignored me standing right behind him and following him around (saying "excuse me" every time he turned around), and my father wandering around trying to get his attention. When we finally got to talk to him, he said the batteries "were on the website," and apparently they cant look up any compatibility or anything. He couldnt even look at my old battery, look at the one on the site, and tell me it was the same one! We asked if there was anyone around who could tell us. He suggested we go ACROSS THE STREET to Batteries Plus, and then come back to Best Buy to buy our batteries. My dad looked up the price on his phone, and it was the same price as Best Buy. My dad said since we were going over there and the price was the same, wed just buy it over there. The employee then became very rude, and walked away calling us names. I understand that Best Buy has to work with what theyre given, but if KNOW ONE THERE knows what theyre dealing with...and no one can find out...its ridiculous. I never had this problem with Circuit City. If they didnt know, they at least found out.