Category: | Electronics Store |
Address: | 5181 State St, Murray, UT 84107, USA |
Phone: | +1 801-261-0183 |
Site: | stores.bestbuy.com |
Rating: | 3.5 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM |
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Stephanie Johnson
I have had the worst service from Best Buy on my most recent order! First, I placed the order for an item I needed that was listed as available in the Murray store. It said I should able to pick it up the same day. Twelve hours later I have not received a pick-up authorization, so I called the store. They said they were still working on it, and I should be able to pick it up the next day. Next day, same thing happened. I called the Murray store, and got a rude person on the phone who was not helpful at all. I called the main customer service line, and they said they would put a flag on it and I should be able to pick it up the NEXT day. I was trying to be understanding, because I know the holidays are a busy time for them. Next day, I dont hear anything, so I call the store. They then finally tell me that they COULDNT find it and that I would not be able to get it at their store - if it isnt in their store, their website should be updated. They transfer my order to the Sandy store so that I can pick it up. I wait four hours, then call the Sandy store to find out why the order is still processing. Got a rude person on the phone who said they couldnt increase the processing speed for my order. I called the main line, and they had to put me on hold multiple times for almost 20 minutes, then they were able to speed up the processing. I finally picked up the item that night. Fast-forward to the next day when I try to buy something with my debit card to find out I have no money on my card. I look at my account, and Best Buy put TWO POS authorization holds on my debit card for the same order. One of those holds came off as they had processed my payment the night before when I picked up the item. I waited 24 hours to see if the second/duplicate hold would fall off, but it didnt. I call my bank, and they said I would need to call Best Buy. I called the main line AGAIN, and was put on hold for over 7 minutes AGAIN, and the girl was unhelpful. She gave me authorization numbers, and told me I had to call my bank to get the funds released. I called my bank, and they told me that it is a soft-hold on the account that needs to be released by Best Buy, or else I have to wait for 5-10 days for the hold to drop on its own. So, now I am on hold with Best Buy again for over 20 minutes at this point to try to get them to release the money that they put on hold for an item I have already paid for. I am livid. I used to be Premier Best Buy customer, but after this most recent experience, I am not sure if I will go back if I can avoid it.
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Brian Kuehndahl
This location has gone downhill. And when I mean downhill, I mean it went down, headfirst, into an avalanche of poor customer service, inexperienced staff, unfriendly employees, and non-stocked shelves. I went to the location over Martin Luther King weekend to purchase a Microsoft Surface Pro 3 for college, and when I was curious about different features and aspects of the model, the Sales Representative didnt know how to answer ANY of my questions. The Sales Rep had poor personal hygiene, and no respect for the company uniform. He couldnt even turn back on the models that had been powered off from the previous nights close. When asking about accessories about the product, I was informed that what this location had in terms of inventory was what all Best Buy locations had in the Salt Lake area. This was incorrect, as I drove down to the South Salt Lake Location and found keyboards and cases and was greeted by welcoming employees. I returned back to this same Best Buy last Thursday to purchase a new keyboard, monitor and mouse for a PC I had purchased. I looked online before I went into the store, and the online inventory checker informed me that this location had all of the products that I was looking for, with several left in the back stock. When I arrived at the location, the Sales Rep directed me where to go to find the keyboard and the mouse, and looked up the product number of the monitor. This Representative informed me that this location was out of Monitors, even though the website informed me that they had four in stock. He told me that the South Salt Lake location had 4 in, and that I should drive down there to pick one up. So I did, only to find out that the Representative at the Murray location LOOKED UP THE WRONG PRODUCT NUMBER THREE TIMES , and that the monitor was not available anywhere in Utah. I am absolutely appalled at the expertise level of all the employees and staff at the Murray location. I have supported this store for the past 12 years, but I will not give this location any more of my business. I HIGHLY recommend driving down to the Salt Lake location or up to the location by Jordan Landing if you need to shop at Best Buy, as they have always treated me as a valued customer in their stores.
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Bob B
I get tired of bad service at Best Buy. The checkout line was slow. We didnt know why. When we got to the register they bombarded us with questions on the credit card monitor screen. Are you a BB member, what kind of receipt do you want ( paper or email), can we have your email address, do you want an extended warranty, and on and on. This crap is getting worse than popup ads on the internet. Everybody is trolling for email addresses! Stop it already. Just check me out and leave me alone. And of course that wasnt the end of it. I tried to exchange the TV I had bought a couple of hours earlier. There was no problem with the return. I brought in a printed page from the BB site with the TV I wanted to exchange for. Well, thats when the fun started. The service guy had a ear piece he was constantly talking to to. He didnt listen to anything I said. He had to call 15 people, none of which responded. He went to look for the TV and 20 mins later he came back with the wrong one. Then there was another 10 mins of talking to another 10 people. Then a guy from the TV section came up with the right TV in a box that was very damaged. Why bring a damaged box to a customer! I went to get the TV myself. It was up on a high shelf right above the display. I looked for an employee to help. Of course there was no one. Finally, I chased down a manager to couldnt find the TV and was talking on his ear piece constantly. I showed him where the TV was and he finally got it after another few minutes talking to other people. It took over 45 minutes to to a 5 minute transaction. This is why I buy as much as possible from Amazon. Bricks and mortar is fine as long as youre not talking to the mortar or the bricks. People who actually understand customer service would help. There were employees all over the store standing around talking and no one to help! Excellent.