Category: | Florist |
Address: | 483 12th St, Ogden, UT 84404, USA |
Phone: | +1 801-627-2424 |
Site: | lundfloral.net |
Rating: | 4.6 |
Working: | Closed 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–3PM Closed |
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Mindy Perry
I purchased flowers through FTD and they were created and delivered by Lund FLoral. The delivery driver was a 10+. Very friendly and courteous. I took note at the time of delivery that the flowers didnt quite match what I had ordered but I couldnt quite place what was different. The next morning I looked at the bouquet on FTD and it hit me. The flowers delivered had a sadness to them. They would have been perfect for a bereavement bouquet but I was wanting the bouquet to symbolize happiness and the future like the one pictured on line. I completely understand the need to substitute like flowers when the ones listed are not available, but the bouquet ordered had several white and vibrant pink carnations in it. The bouquet delivered had 2 white lilies, a long with a bunch of very dark flowers. The one online had 15 carnations, the one delivered had 3 dark purple carnations. I spoke with FTD about the overall feeling I was going for with the bouquet and what the feeling presented was, not to mention that bouquet was heavy on one side and light on the other with flowers. No balance to the bouquet. We came up with the solution that I would take them into Lund Floral and they would add some pink rose sprays to cheer the bouquet up. I was happy with the solution. That is until I reached Lund Floral. I was not given a friendly greeting. I told them about talking with FTD and was questioned as to when I had done this. Then a blonde girl said she had spoken with them and to just add the flowers (she spoke with the other worker there and not to me). The only words after I spoke with them initially about FTD was "will this work now?". I had the overall impression that they did not want to help me, were not in the least bit sorry I was not happy with the bouquet and that they were a bit put out by the fact that I was asking for it to be what I wanted. I took the bouquet and left. There was no good bye, thank you, sorry, have a nice day. They just handed me the flowers and that was that. I will not purchase another flower from Lund again, if this is what they call customer service. An apology or empathy of any kind would have made the whole experience better, but I guess that was to much to ask for or expect.
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A Private User
Very Rude.. Bad experience. Lund Floral failed to deliver arrangement because they had wrote down the wrong address. Order was placed with 1800 flowers and they chose LUND floral. Through confirmation with 1800 flowers, address was confirmed and they had the correct address on file. 1800 flowers then gave the phone number of the shop they arranged this through which was LUND Floral. I then contacted LUND floral and they were very rude from the begining of the conversation. They first said they attempted to deliver to a address that was incorrect and they did not have time for me. If I wanted my arrangement of which I was the recipient, I would have to make arrangements at their convienence. I then told the sender of this which they contacted 1800 flowers and told them of this bad experience and wish to cancel the order since it was long overdue by a couple of days and of the rude behavior by this shop. 1800 flowers did cancel the order and refunded the money. LUND floral will never see my business.
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A Private User
My first experience with Lund Floral was less than what I paid for and expected. I called late afternoon of May 8th to order flowers for my mother for Mothers Day. I requested something in the range of $100 to be delivered sometime before noon on Friday the 9th. The flowers were delivered as scheduled. To my unpleasant surprise, when I arrived at my mothers house at 7:30 PM that same day, some of the flowers in the bouquet were already wilting and looked "old." There was even a simple misspelled word on the message card! I was extremely disappointed. My hope was to have a beautiful flower arrangement for mom, but what she got was a warn out vase of duds!
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A Private User
I will never order flowers from Lund Flowers agian! I live in Alaska and wanted flowers delivered to a friend for her Birthday. I ordered on line and put in the wrong apt number. Lund Flowers said that the manager dropped off the Flowers at the front door because they were not home but it was the wrong apt #. They said "Sorry thats your problem" So friend never got flowers! I have had flowers delivered to me before and when I was not home they didnt just leave the flowers at the front door and I live in a house and not an apartment complex where anyone could just walk by and take the flowers. You lost a customer Lund Flowers!
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Erica Valle
I really enjoy Lund Florals service! They have excellent customer service and are always willing to help you find the right gift, or arrangement for someone special. I prefer going to Lund Floral more than any other shop in town because they are more personable and willing to help you even if your not sure what to get. I like being acknowledged when I come into a store and I have not got that experience anywhere else except for Lund Floral. They will make sure that you are happy with what you pay for every time.
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Corbin Gatten
Lund Floral is awesome! This was my second time getting flowers from them. This time was for my wifes birthday, and I was unable to come into the store to look for what I wanted. I described that my wife liked bright colors, and that I trusted their judgement to do the rest! I purchased a $50 bouquet that would have probably been $75 anywhere else! My wife absolutely loves them! Awesome customer service, awesome product, and awesome timely delivery. Lund Floral will have all of my business going forward.
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A Private User
I wanted to get my wife some flowers just because. After looking at the Google Reviews I decided to go with Lund Floral. Though there where some bad reviews it seemed the good outweighed the bad so I gave them a try. I ordered these shortly after midnight (July 28, 2011), they where delivered around 11 am and my wife LOVED THEM! After talking to her she said all the flowers looked great, they were fresh and arrange nicely. I decided to post a review because thats the reason I chose them. Ill use them again.
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Angel Rivera
This place is sweet. They really helped me out getting some flowers put together for my mom and girlfriend for Valentines. I cant wait til they receive them they are going be stoked. Ive gotten flowers here before and they turned out way good. Im not really a flower perfesionall but when all the ladies at her work were loving the bouquet I knew I picked the right thing and went to the right place. Thanks ladies for helping me impress all the women at the hair salon. I will be back!
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Souriphan Bouaphaseuth
I would highly go back to Lund Floral for my floral needs. Everytime I have purchased flowers from them for that special occasion, Mothers Day, girlfriend, and or anniversary. They have always delivered on point and detailed. They will even take the time to make you a custom arrangement for that extra pop!! Give them a try and get the same service i did. :)