FedEx Office Print & Ship Center

Reviews 3

EZ

Ezra Kwong

Our companies been shipping a ton this year with Fedex internationally and domestic. Before writing this review on this specific Fedex branch, I decided to drop packages off to the Fedex in Orem as well as in Provo which was farther but I wanted to see how they treated their customers. I was curious to see Fedex Customer service was bad all around or if it was just the American Fork Fedex customer service representatives. To give some background on my horrible experience with Fedex in American Fork, our company which is a start up had shipped out about 450 shipments worldwide and dropped each one off at the store. We went multiple times to do drop offs and on the first time, their employee I believe his name was Jared saw we had a lot of packages and made a comment to his manager to ask him if he could just throw our packages in Fedex drop box and not deal with it. I heard it but just let it go even though his attitude off the bat was negative and rude. Every time my business partner and I came into the store, not one person greets us which is not a big deal, but NO ONE came to help us bring packages in. Jared and the two other girls who worked there just looked at us with an obvious attitude that they were not happy we were dropping off so many packages. I clearly understand that Fedex can come pick up but as a customer, we have the right to drop off packages here. The manager there does greet us here and there but my main problem is Jared. Fedex as you know is a logistics shipping company. Again, a shipping company. Without customers shipping, there would be no Fedex. We have done tons of business with Fedex this year and dont expect special treatment but do expect decent customer service. I dont buy the saying "the customer is always right" but my experience that I am about to share is 100%, Fedexs problem with hiring a rude and unfriendly customer service representative whos name is Jared. At this point, I have dropped of about 300 or so packages and already tired of going to this store facing the attitude I get from the employees. On this one drop off, it was a little different and I was fed up with the way they were treating us. I walk in to drop off the packages and Jared tells me, you should have Fedex pick up your packages with an attitude. I think he felt encouraged to make a comment like that as the Fedex delivery guys were there at the same time bring our boxes into their truck. Jared went on to say, "You guys are taking up all the space in the store and there is no space for other customers. You guys arent the only customers we have here." Fedex can go back to the cameras recordings back towards the end of June to see the whole interaction. After he told me that, I lost it. I told him that every time we come in, he stares us down and makes us feel bad for dropping off packages. I told him that we are tired of his negative and rude attitude towards us and if he doesnt like receiving packages, he shouldnt work at Fedex. Its ridiculous that the business revolves around shipping and we get this kind of service for shipping a lot. Mostly Jared and sometimes the other girls who work there seriously make us feel bad for dropping off packages there. I would like to know, what did I do wrong in this instance? Ship too many packages? Made Jared do some work? Was Jared mad that he had to do his job? One by one, I drop off the packages with no assistance from Jared and as he receives the packages, he pushes all the packages onto the ground and threw them around right in front of me! The funny thing is that one of the Fedex drivers heard the conversation when Jared told me that were taking up all the space and that were not their only customers. The Fedex driver was friendly and said sorry for his bad attitude told me dont worry about it. He recognized that shipping is what makes Fedex stay in business and that we shipped 100x more than their average customers at that the store. I have no idea why Jared still has a job there.

TO

Tony Morrison

While the people were nice, the FedEx organization seems intent on driving the customer experience into the dirt. I went with a simple request: Send some documents across the country with a return envelope, so the recipient could return them. Guess what, THEY CANT DO IT! The people in the store cited some insane issue about liability for labels they print, and made me sit at a kiosk in their store and try to print a return label myself on a poorly designed website, manually inputting my credit card. Only at the end of that frustrating process, the browser crashed. Dont worry, they said, it doesnt print the email anyway. You have to go to your email and print it. OK, so they sent me back to my kiosk to go do that myself too. Only the kiosk wouldnt let me go to my email without REBOOTING THE COMPUTER. EVERY TIME?!?!?! So then they let me use another kiosk, only to find out that to access my email they want me to pay a per-minute charge to use the computer! To print the label they forced me to create! Thinking ahead now, I asked and found that, yes, I would have to pay for the printed copy I printed from my email as well. I was frustrated, but I had to get this done. I complained to the manager who finally conceded to use a manager-access card to let me use the terminal for a few minutes. And, of course, there was no email. The entire system was nonfunctional. If there is a charge on my card, I will dispute it. I left and went 1 mile down the road to a UPS store where the person at the desk handled the whole thing for me in under 5 minutes, and they gave me a piece of candy. FedEx was unable to help me ship a few documents across the country and back. They have dismally lost sight of who their customer is and what role they play, and if this keeps up, UPS is going to eat their lunch. Somebody at FedEx should lose their job for coming up with the stupid idea of un-empowering their employees to solve common shipping problems, like a self addressed return envelope..

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Brennan Wall

The Staff there is very friendly but very uninformative. I went in to print 12 5x7 prints I wanted it on good photo paper so we looked at options and I said which one that I liked. The person helping me printed them without giving me prices on sheets of paper before she started printing my files. Also a 5x7 will fit 2 of them on a normal size sheet of paper instead of printing them on 6 pieces of paper they were printed on 12 different sheets of paper. Then I found out I am being charged $38 dollars for my 12 sheets of paper! There is no way I would ever pay that much for 12 sheets and especially when there should have only been 6 sheets of paper with two images on each of them. So I was out the door with 12 sheets of paper and 38 dollars out of my pocket. Plus the prints do not look close to the quality they are supposed to look. I then contacted the manager to let them know what had happened and that I had no intention on buying such an expensive paper and that I was not quoted a price before they printed them out to me. All I got from the manager was that they were sorry and that next time I come in that they will give me the price before they print out the product. No offers of refunding any of my money for the mix up. In my opinion that is very poor customer service with no intention on actually helping out a customer. I am a graphic designer and I am constantly in the need for a printer and because of their unwillingness to help when they didnt follow their own rules in giving out price quotes I will defiantly not be returning to this location.