New Balance

Category:	Shoe Store
Address:	8211 Agora Pkwy, Selma, TX 78154, USA
Phone:	+1 210-658-4929
Site:	stores.newbalance.com
Rating:	2.4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 12–5PM

Location

Photos 5

Reviews 8

Shariyar Khan

George was great with me but the lady here sucked! This would be OK if George was the first person I encountered but no! As soon as I walked in, no greeting, but I didnt really care anyways. I just immediately began browsing. She was helping another person so I patiently waited and remained browsing. When she was done, I made contact and she asked if I needed help. Yes, so I asked her for two shoes in the same size. They were Lifestyle shoes and so I asked her which ones get better reviews. "Oh we really dont sell those kind of shoes." OK? I tried to make conversation by asking if it was usually that dead in the store and she walked away and said, "Oh we have a specific type of customer." Then while I was trying them, she left all the way to the other side of the store to fix some shirts. Clearly a reason to avoid conversation. I told her that her store had a larger array of lifestyle New Balance than the one at the Quarry and she responded with, "Oh really, that cant be. Their store is better than ares. Thats weird." Then she walked away again. I asked her if there were more colors in the styles I wanted and so she directed to me to the computer and showed me a really impressive selection. When I was looking to buy something, I saw her attending to an elderly couple where she clearly treated them much better than I. Again I didnt really care. When she finally came over towards me, it was to answer a phone call. Afterwards she didnt even ask if I needed anything and walked to the couple again. Eventually, another associate came out and I asked him to help me in which he did. But not just help, he literally assisted me and answered all my questions and did not ever disengage which I appreciated. Afterwards I asked if they had a survey that I could take to put in a good word about him and he responded by saying, no, but Im good and I left happy at least. DO NOT COME ASKING ABOUT LIFESTYLE SHOES BECAUSE IF YOU DO APPARENTLY YOU ARE NOT THE TYPE OF CUSTOMER SHE IS EXPECTING TO HELP.

Alexandra Carrillo

If I could leave negative stars I would. First off let me say this Im not a person to go out of my way to write negative reviews but if this isnt a worthy reason I dont know what is. 4/21/17 I was parked in front of the new balance store waiting on my husband to finish up some business in T Mobile. My son being two spilt a milkshake in my car. As I attempted to clean the mess I sat the cup outside of my car on the ground to finish cleaning up, and planned on taking them to the trash as soon as my husband returned. A few seconds later, an employee from new balance walked out of the store and began yelling and waving her hands at me. My sons window was down and I could here her saying to pick up your trash now. I didnt even respond as I was in shock I was being yelled at by an employee of a store. Not to mention she left customers inside the store to blatently verbally disrespect me. A couple of minutes later he returned, as I was taking the trash to the trash can she flipped me off from inside the store with customers present, my husband in son watching the entire thing. At this point I am livid. I walk in and say how about you mind your own business. She turns around and ignores me. As soon as I left I attempted to call the store to ask for the district managers number. I was rudely accused by George the manager of lying and that a detective with the sapd was called and would be writing me a ticket. Come to find out this was not true at all. He also proceeded to defend her actions. I am astounded that new balance lets there employees behave in this rude and condescending manner to people and potential customers. As far as the products are concerned I cant speak on that subject, but in regards to there customer service I give them an F. I have filed a report with the police department and contacted corporate about this incident.

Joshua Floyd

Drove all the way from New Braunfels specifically to come here and buy a pair of shoes and insoles. Walked in behind a couple and the couple got greeted immediately with an introduction and a what can I help you with. There were a few pepole in there already. So I went over and started looking at what I wanted. Picked what I wanted and stood there patiently waiting for the same offer of assistance. The female that greeted the couple I walked in with was just standing there. I tried to make eye contact, making it very obvious I was waiting for help. Did this for five minutes and got no help so I walked out. Ive been buying shoes from NB for a long time now. I guess its time to try someone else. Or I just need to dress like I have money to get some help.

Brenda Fuller

Was very skeptical at first because of the not so good reviews. I went anyways and oh my word this place is AMAZING! The gentleman that helped me was so friendly and caring. However the shoes I decided on that day really ended up hurting my feet that night at work. I went back the next day worried they were going to be rude about me bringing the shoes back. Nope!! They were just as friendly as the day before. I had 3 different associates helping me. All were very nice. The shoes I got that day have been so wonderful and comfy. I will definitely be going back!!! Thank you so much for helping me find the perfect shoes!!!

Kat Noland

Amazing, bought a pair of shoes for my daughter that is going into the military. The man who helped us was absolutely amazing. Went home and noticed that they were hurting her feet within the first hour, she kept tripping so following day called the store, then found out that she needed to switch sizes! Wonderful experience and will be going back for my hubbys shoes!

linda lourdes

The female that works there now is very rude abrupt and lazy. The worst service Ive ever had at this location. Maybe it has to do with smelling feet all day.

Kordale The barber

The employees here are amazing. Not a lot off people know the difference in shoes but every shoe has a different purpose and New balance nows it all.

Stephene Mackinder

Terrible service. They run a skeleton crew, and the single employee there didnt even greet me or acknowledge me. Walked out, will not be back.