Sprint Store
| Category: | Cell Phone Store |
| Address: | 712 I-30 Frontage Rd, Rockwall, TX 75087, USA |
| Phone: | +1 972-722-3579 |
| Site: | storelocator.sprint.com |
| Rating: | 3.2 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 28
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Laura Shockley
I will never return to this Sprint Store again. The wait time is absolutely ridiculous. First, the "representatives" appear to know very little about their jobs. They are constantly having to stop what they are doing with one customer to go help each other out on what appears to be simple computer operations. Second, they spend far too much time conversing about personal business with each other while making customers wait. They do not appear to have any ability to move with urgency when resolving a problem. Many times I tried to contact the store and had to make, on one occasion, six separate attempts to get anyone to even answer the phone. My phone was left for a repair. I was never contacted to be told when my new phone was ordered. After a week, when I called to inquire, I was left on hold for 19 minutes. I finally hung up and called back only to be told by the clerk that I had been disconnected with no apology. If I had not recently opened my account and would suffer penalties, I would close my account and go somewhere else. I had an account with MetroPCS and had impeccable service from my local store. If you are in any sort of a hurry, or simply expect courtesy and prompt service, I highly suggest you try a different location.
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Cynthia Valdez
This place deserves no stars!! Switched my sons prepaid service or what I thought it was to find out I was under a two year agreement with a phone that I purchased elsewhere. To make matters I didnt even sign the contract but yet still got slammed with a $260 term fee. Tried calling the sprint customer service and was transferred to a sales rep for new lines 3x, then transferred to billing which was absolutely no help, then transferred again to finance so that they could be of no help as well, 1.5 hours on the phone for nothing! Thanks to the shady ass sales representative at the sprint store by the name of Christopher Cheriapa, who set me up on a two year contract with my own paid off phone and stated I exchanged the phone when I didnt. My only request was to be on a prepay line but I guess his commission was more important than the customer service that needed to be provided. I will never come back to sprint and will be posting this on every site of theres. Be aware of the sales reps! Wireless service and customer service sucks too!
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Terri Culp
Staff is nice but dont know what they are doing. Every time I go in they tell me something that never happens -- from sending termination reimbursements when I switched to sprint to employer discounts to pricing -- when I call sprint to check status or my bill, I find out that they either didnt do what they said they would or that I was promised something that Sprint would not stand behind. They are a third party store and are clueless about Sprint. I will drive further to another store in the future.
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Megan Tucker
Would give no stars if that was an option. Lured into leasing 2 iPhone 7s with the promise of lease one, get one free; however, the salesman signed me up for a 17 month lease rather than the 18 month lease that is eligible for that deal. Numerous calls to customer service, totaling HOURS on hold resulted in several promises to escalate my complaint. Ive been waiting for this escalation and bill credit for 6 months. Save the time and money by avoiding this place
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JP Mulligan
This store has incredible employees. The customer service is excellent. Anyone who has had a bad experience at this location must have been a grotch. Ive been in there and have seem them handle the rudest people nothing but respect. Ive been to the Sprint Store in Greenville and Rowlett and they dont even come close to the Rockwall store. I would go out of my way to visit them.
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Latisha Perez
Went to this location last week and the reps and visit was great. Not only did they resolve my phone issue in a timely matter they were able to get Sprint to credit me the days I was without my device. I been to many Sprint stores in the 7 years I been with Sprint I can say this is by far the best one I have been to. Thanks Sprint!
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Carey Lemond
Worst Store Ever. This place is a joke. They hardly ever answer the phone. They tell you they will call you back and you never hear from them. It is always one problem after the other. I would not go back there if they were giving phones away. Never do business with them again for ANY REASON
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Cassandra Fomby
I have been calling for hours without an answer. I needed to check on the status of my phone because each time I need service and the technician says they will contact me immediately when my device is ready...I always have to call them or go to the store.
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A Private User
While the store is not visually impressive, the service staff shines. They are helpful, courteous, and knowledgeable. They even switched out return and did not charge the $35 re-stocking fee. I will return when my wife is eligable for an upgrade.
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Juan Ramirez
So mad with this spring store on Rockwall Texas ,a guy named VICENT work on my iPhone for 2 hours, and never fix my cellphone problem, I left and go to Greenville TX and this young guy fix my iPhone on 5 minutes,
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Josue Reyes
Bad service. They take 2 business day just to fix one small issue. All they good at is selling phones. If you have any issue about your phone, just dont come here. Youll waste your time.
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Ethan Underwood
This is HORRIBLE it took 4 hours just to get 3 phones. Dont get me started on the waiting time it took way to long to get 3 phones Anyways just saying ATT IS WAY BETTER
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Katelyn Dawson
Previsit expience is horrible because with the phone number provided, you cant get ahold of anyone and it goes to an unset up voicemailbox.
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Heather Lehman
They are friendly and caring. Ive been going to this location for many years and they know me by name. They take care of their customers
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Gee G
They were very helpful in store.Then I accidently got over charged,and it was like pulling teeth to get anyone to solve the problem.
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Bryan Burns
Every time we go there the staff does what we need and beyond. This store is the only reason we signed on for two more
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Bree Laraway
Go to Taylor L. and whatever you do, DO NOT GO TO THE GARLAND STORE!!! They suck and dont know what they are doing!
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A Private User
Service was awesome! Staff was great and my issue was handled in a timely manner! I will be returning soon :)
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Gareth McManus
They ended up not having the sim card I needed, so I took one star, but the staff were extremely helpful.
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Bree Zee
Knowledgeable staff! Got my "upgrade" he set my phone up, no hustle or bustle! Quick in & out!
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Willis Davis
Ive had a otter box for two months the clip broke was told they could sell me another
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Nathan Albertsman
Super friendly but needs a full time technician, especially on Sunday..
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Wendy S.
Not happy with This place. A guy there was Rude & not helpful at all.
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Dennis Dockins
This is great...A phone store that doesnt answer the phone!
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willie dixson
Business accounts can not get service at this location.
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Patti-Rene Sledge
They always are able to help me no matter what I need.
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A Private User
The staff is very rude Ill never return, ever!
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Kathleen Morrow
Great staff. Always willing to help.