Best Buy

Category:	Electronics Store
Address:	995 I-30 Frontage Rd, Rockwall, TX 75087, USA
Phone:	+1 972-722-1486
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 9

Courtney Mangrum

Called to tall to a Samsung rep, cannot download new update on my s5 active, did not buy the phone here, but att and samsung told me they were the only ones to fix it, lady answers the phone, I explain my situation she at first tries to tell me they cant help because I didnt buy it there, then after finding the Samsung guy says: " hey shes got a phone problem are you here today?" The tech guy says "No tell her Im on lunch" "Ok so tell her your on lunch, What about an hour?" "Yeah dont transfer her" Didnt take my name or number was reluctant to give me the guys name, I mean wtf its a long ass drive to any best buy, Id rather him just tell me how to fix it, but your employees are too lazy to want to even help, and I the customer get put on the back burner, my husband built those Samsung pads, and there is supposed to be more than one samsung tech at that pad at all times for situations just like this! You go on lunch, another tech is available, dont brush me off because Ive got a problem you dont want to deal with

nathaniel mendez

I am very disappointed with this stores management. I bought a computer monitor and purchased additional geek squad warranty. When I opened the box it looked fine but when I plugged it in the screen was cracked. So I took it to the Rockwall best buy store to get it replaced. When RICARDO the manager looked at it he accused me of braking the screen and told me he wasnt going to replace it. He told me to call Hewlett-Packard. I have no need for scamming anyone. Im a pro rewards member and I spend 2,000 to 3,000 at best buy every year. It is one of my favorite stores to shop at but this management treated me like if I was a thief. Its so sad that best buy hires people with no customer service orientation. I dont want to use my additional warranty that i purchased because this was a manufacturers defect. I ended up taking the product to another store where they treated me with respect and had great customer service. Thank you best buy Mesquite.

R kangel

Too bad there isnt a selection for "0" stars. Id pick that one if there was. This place in a word is "HORRIBLE!" Everything is way overpriced,..and the staff seems to want to avoid customers more than help them. Why they even have salespeople is beyond me. Their knowledge of the products they sell is,..on a scale from 1 to 10,...." -77!" Horrible customer service skills. I agree with another reviewer who said we should just cut out salespeople altogether,....totally useless! Know what you want before walking through the doors because if you dont,...They wont! Never before have I been to a store where the salespeople were so incredibly clueless of the products they sell. Trying to track down one of these salespeople is like finding a needle in a haystack,....and once you find them,...they "milk" you for information about something they should already be well versed in! horrible company!

Janna Redington

At Christmas 2015 went in to purchase a Camera. STRESSED over and over the need/desire for Wi-Fi capability. The salesman sold me a camera $600+ for Canon Rebel as a gift for my son and daughter in law for Christmas. I TRUSTED the salesperson to sell me what I had specifically and clearly requested. As sports events have began at school, my daughter in law tells me she cant figure out where or how the Wifi works. (She was embarrassed to admit that she couldnt figure it out) BUT its not her lack of intelligence its because "It Doesnt Have Wifi." So here I am 6 weeks later with a great camera but without WIFI. Will not trust Best Buy with my business again. Very disappointed. We might as well ADMIT we dont need Salespeople anymore, we simply have to do our own research and cut out the salespeople because they dont do their job anyway.

Kent Alfred

Employees basically chase me through this store. Baby over my shoulder, I walk in, quickly avoiding the fake greetings of the door troll. Turning right, 3 blue shirts with clipboards in hand. One makes eye contact and starts running toward me, I duck my head and turn out of his department, Im free... traveling through the cds I am safe... Uh oh, Ive arrived at the laptops, 2 more try to get to me, lucky I am able to round one of the isles twice before he breaks persuit. Over to the tvs, one catches me, trying to pretend I dont speak English does not work, I grab my hdmi quickly and head to the front. Juke once, juke twice, payment counter was fine... no I dont have a rewards card.... no I dont want one.... phew, paid and said bye to door troll. I hate going here...

Amber Blackwood

Worst service ever today. Our less then 4 month old brand new computer suddenly wouldnt come on. We took it to customer service, where we asked for a manager. He couldnt do anything for us but send it off, which I was pretty upset about. He kept saying over and over again that There is a 15 day return and after that we cant do anything Well if I knew my computer was gonna crap out I wouldnt have wasted 500 bucks. He never apologized once. He never owned up to the issue, he did not want to help us what so ever. I work in customer service and have to deal with difficult people all the time, and what he did is the complete opposite of customer service. I will not buy from this location again. Phillip was very rude and inconsiderate.

Richard England

Paid online with debit card. Drove 45 minutes to pick up new t.v in store. Got there and realized we left our debit card at the house. The lady at the customer service desk, that had no name tag, only offered to cancel the order we had placed, after we explained that we had driven 45 minutes to get there, and showed ID. So we turned around and drove 45 minutes back home to get our debit card. Then drove 45 minutes back to get the t.v. Then drove another 45 minutes home with our new t.v. It was our fault that we left our card at home and the email clearly stated we should bring it, but pretty awful that we drove 3 hours to save $50 on a t.v. From here on out we will be buying our t.vs from Walmart.

Craig Brown

Bought a TV online that claimed to have it in the store. One of the employees incorrectly entered it so it was listed available when it really wasnt. Talked to all 3 managers, and all they can say was it was a mistake and their sorry. (Liz attempted to be very helpful, though.) They are not willing to stand by providing me with the item I paid for, or a comparable item for the same price. Instead they are trying to upsale me to the newer model at only a 7% discount. Managers at other Best Buys were willing to work with me if they could, but didnt have the ability because of their systems. Bottom Line: If wanting to buy from Best Buy, choose another store.

Myranda Rockhill

Husband and I bought a subwoofer about a month ago. Now, two days ago it started making some awful sounds that cant be ignored when youre watching a movie with the bass, my husband called the store to see about a replacement and they will not replace because they only allow 14 days. If you sell a product you should stand by it. This was supposedly a new product never used, there is no reason it should be going bad already. They need to stand by their products and do the right thing for their customers. If not resolved I will NOT purchase from best buy again. I plan to take this as high up the ladder as needed. You need to do the right thing!