Cougar Books - Serving Collin County
| Category: | Used Book Store |
| Address: | 6100 K Ave #117, Plano, TX 75074, USA |
| Phone: | +1 972-424-8398 |
| Site: | cougartextbooks.com |
| Rating: | 3.9 |
| Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM 10AM–3PM Closed |
Location
Photos 2
Reviews 17
AL
Alyssa Snow
I visited this location today, January 3rd, 2013. I had two books that I needed to return because I rented them this past fall semester. They were overdue, and I received a few courtesy calls to remind me to bring them in, one of them was from a guy that worked there and he said I would not be charged if I brought them in on a certain day. I went to the store that day with my books, and the location was not open. Twice more I visited the store after that day and they were not open. So today when I went in, I explained my situation to the two ladies that were working there and one in particular (the manager, I believe) was extremely rude and condescending towards me and was not willing to help me at all. She refused to refund the $300 that was charged to my bank account for the books, and because of that I am not able to pay my rent this month. I would strongly recommend going somewhere else to get your books, regardless of the pricing there. I have never felt more uncomfortable talking to an employee somewhere than I did today.
JU
Juli Stephens
RENTERS BEWARE!!! My son rented a book from Cougar Books and when he finished his class he lent the book to a friend, forgetting about the rental deadline. Cougar Books not only charged us $122.00 for a used 1/2 inch paperback textbook, but up-charged us with late fees for a total of $180.00. We spoke to an manager who refused to take the book back and kept saying 1) that they had already replaced the book and 2) that we had signed a contract (which we had). Yes, legally, Cougar Books was well within their rights, but morally were a great disappointment. If they had to replace the book, then the class must still exist and our book could still be used. We would have been glad to return the book as well as pay some sort of fee and Cougar Books could have taken the opportunity to generate some good will, but instead we saw this situation as nothing but an opportunity for gouging a customer. We hope never to have to deal with this business again.
A
A Private User
Person below me... I am one of the "ladies" to which you refer and I am a proud graduate of Southern Methodist University. Thanks. Our books are priced 5% BELOW retail at a minimum-- some of our discounts are up to 40-50% off. Allow me to educate you on book buyback. Books are part of a national market and therefore always have a market value based on a national system. The only time a store controls the price of the offer for the book is if the book is required by the professor and the store needs copies for its stock-- under these circumstances you could receive half of the value of the book. It seems that you came in and your books simply had market values (generally ranging between 10-30%). The best time to sell your books back is the week of finals. This is when we are stocking for the upcoming semester and when we can offer you the most money for your books.
JE
Jennifer Fancher
I went into Cougar Books today to check them out because I got a flyer in the mail. I had bought all of my books at the bookstore at the Spring Creek campus and spent $640. When I got the flyer for Cougar Books I wanted to see what kind of prices they had, and they were AWESOME!! My total at Cougar Books was $400, needless to say I returned all of my books to the bookstore on campus. The staff is so helpful and friendly!!! I highly recommend this store to anyone who is buying books for Collin College.
MI
Michele Nearhoff
This is the most amazing book store i have been to in quite a long time. i have been going to cougar books since its been open for my textbooks and i have to say the customer service there is absolutely incredible they are very friendly and are very efficient and quick when it comes to finding your books the pricing is always lower than the campus bookstore and neebos its just nice to find a text book store that has it all. I would definately recommend them to any other student going to collin college
AP
Apophesis
The lady a few posts down claims that selling books back during finals is the best time. While that may be true, its often not the way it works. Every time me or my friends tried to sell a book back around finals time, we were told to come back the following week because they do not know if they will be buying those books until the next semester. Also you MUST drive to this location because they absolutely will not answer the phone. Other than that, its a decent place to buy a book.
A
A Private User
This bookstore is so bad I could almost call then a scam. The people who work there, especially the ladies obviously have no degree, and beyond their incessant chewing of bubble gum have almost no brains. They overcharge for books even when on sale, they have horrible buy back pricing and in hindsight the worst college bookstore I have ever set foot in. Avoid this bad bookstore and get them out of Plano!
HA
Hannah Logan
Absolutely love this bookstore! I go to Collin College Central Park Campus and they only had the new version of the textbook I needed there for $80. Came to Cougar Books and found the same one that I could rent for $25! It has helped me save money that I can apply for future classes. Ill be coming back to get my other textbooks from there!
A
A Private User
prices for books are never what you want them to be, you can never expect to get the full value back for them. that being said they had exceptional customer service and seemed intelligent when asked questions regarding publishers and required material. would definitely recommend!
RA
raad amawi
Everybody is nice in there except their manager. Unfortunately, everybody has to go through her if theyre using FA. She had the worst attitude ever. She talks to students in a humiliating way. Would appreciate to find a better attitude where im going to get my books from!
OF
Off Campus Books
The hours listed here on google ARE NOT the correct store hours. Call or visit the website to verify store hours. They have extended hours at the beginning of the semester and also the end for selling back and returning rentals..
DE
Desirae Oakry
Horrible customer service, no one greeted me at the door, they were all on their phones. I was also told two completely different things on renting books by two individuals. Will never come here again.
AN
Angela Hooper
The staff were very helpful and friendly. They were able to answer all my questions and help me figure out what I needed. Prices were better than anything I could find online!
DA
David Gonzales
A one stop shop I was. Able to walk right in Game Stop and Star Bucks from this location the store smelled great and service was the best. See you soon!
MA
Magen Fraze
I love this book store very impressed. I use to go to collin country community college spring creek a great college. Megan from plano texas.
BR
Brett McCoy
Loved this place! Cheapest prices I could find for my books and the manager was extremely helpful. Will definitely shop here again!
HO
Howard Hutton
Made getting books EASY. Great Customer Service. Could Buy or Rent. Worked with Financial Aid... Dont know what else to say
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