Westlake Ace Hardware

Category:	Hardware Store
Address:	1116 W Main St, Lewisville, TX 75067, USA
Phone:	+1 469-528-6584
Site:	acehardware.com
Rating:	4.5
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 9AM–6PM

Location

Photos 49

Reviews 13

Emily Silko

Ordered mirrored sliding glass doors last Tuesday and they were supposed to be shipped to this store in 3 - 8 days. I hadnt heard anything since I placed the order so I called today and was told the order had been cancelled because the item isnt actually available. I paid almost $200.00 that has been fully processed in my account, waited an entire week, and would have never known my order had been cancelled had I not called the store. Then, when I spoke to customer service she said she cant tell whether the order was cancelled, and she cant issue a refund. I was told to call back if I dont hear from corporate by Friday. Really disappointed in the lack of communication regarding my order and the poor and very unhelpful customer service.

Larry Diehl

Old and run down, with that feel of a shop thats been there for decades... Employees that seem more interested in chatting with each other than offering any help to a customer... HOWEVER, if youre looking for that one special nut, bolt or screw, then theyre a LOT closer to a real hardware store than Lowes or Home Depot will EVER be. They had exactly what I needed and it cost me less than $2, so Im still giving 4 stars regardless of the rest.

Karyn Underhill

Ive never been inside the store because Im disabled & loading & unloading my walker is difficult right now. But when I called & spoke to Michael about several items that I need, I was treated well, he was knowledgeable about all of the items & assured me that they would assist me in getting everything that I need. Great job.

dtracj2011

Terrance was amazing. I got greeted as soon as i walked in. Three different employees asked if i needed help. All professional and very kind. Very good quality service especially Terrance.

Bruce Greider

Adam Head the asst manager went above and beyond to help me find my product. Cashier was indifferent, but it was enough for me to write this. Thanks

Pat Greene

Awesome customer service beyond expectations, and a great selection, a perfect alternative to those big box stores.

Jim Ludemann

Its an ace what is there not to love. They have 1.5 aisles of nuts bolts washers and other hard to find springs

gera quiroz

For those hard to find pieces and not having to search for someone

Debi Freberg

Very friendly, great customer service. You can always find help.

m roussan

Very convenience for hardware store in and out in minutes