The Home Depot

Category:	Home Improvement Store
Address:	500 S Interstate 35 East Service Rd, Lancaster, TX 75146, USA
Phone:	+1 972-223-4929
Site:	homedepot.com
Rating:	3
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 100

Reviews 15

Karz Navarro

Generally at this store, its hard to get help whenever I go to the lumber section, very very long wait and would need several follow-ups to the customer service. Couple of times I waited more than an hour to cut my lumber and no one came, I just walked out the store. For tonights experience was different. This is because of ROBERT (as written on his apron). He was passing by when I was looking by the flooring dept. and he asked 2x if we needed help. At first I refused. 2nd time he asked we accepted his offer as the floor boxes were heavy. He looks like he was happy helping while fetching the boxes of floor laminates. He even offered to check me out and pushed the cart all the way to the exit door. He is very accommodating and working with smile as Ive noticed. Another customers he offered help and asked them to wait a little bit as he will just help me push the cart out the store. Robert is such an asset to the store. I thank him for making my tonights experience easy breezy.

Von Go

This store lacks customer service. The men will stare at you (ladies) but offer little assistance. I rented a rug doctor and bought solutions, spent $90+ dollars in the store. Got home prepped everything, vacuumed, pre-treated. Came time to us the rug doctor, its a no go. I called stayed on the phone for an hour only to be told to bring it back the next day for a refund. Okay get there and different people at work of course, spend another hour or more in store waiting on different mangers to be told another one would be in at 3pm and would give me a call. 3,4,5,6,7,8pm. No call. I call, speak to a couple different mangers again, a new set, only to end up with a partial refund and advice to go to the Home Depot in Cedar Hill. My thing is I paid full price for a machine that is not fully functional.

First User

Horrible I went a couple of days and my experience was the worst! I purchased something that was heavy and I asked if I could use some assistance in putting it in my truck so they sent 2 young rude kids! So one of them just had a stank face and the other was actually saying that he didnt apply for that, he was applied to be a cashier, that I didnt park right and he kept going on. I said we all have a job and do stuff that we didnt apply for. Tough luck. I will never go back horrible customer service! Ghetto and they need to train their employees better because thats not the way to treat a customer!!

Louis Wambsganss

Waiting 30 mins for someone to come to the panel saw. Once an employee finally came back, they said the panel saw had been broken for a month. They also refused to get a circular saw off the shelf and cut my panels. A store that sells sheets of wood, and offers to make cuts to length, cannot cut sheets of wood. I also wanted 3 locks keyed alike. Waited for 30 mins for a person to come over, and they finally said the no one in the store knew how to do it. I ended up going to the store on Wheatland and got much better service.

Consuelo Johnson Gordon

Home depot is the closest to my house...however, if you need assistance get in line....there are only a few people there willing to do their job, correctly...I went in looking for the best bug pest control for my yard...and insteas of getting help I had to shop around an employee sitting on the bags of yard pest control....utterly ridiculous...and no she wasnt helping she waz watching all thw customers shop around her...very unprofessional....I will continue to drive the distance for quality service.

Donna Looney

I hate this home Depot. There is one man in the paint department that is very helpful when I go. He walked me over to the flooring dept. I tried to ask for help there some sorry ass man at a desk wouldnt assist me. He wouldnt even act like he could answer the question in his department. I told him I hate coming in here because you never can get any help. Next time I will call the manager. Since he want hire anyone then he will be my number one helper.

amanda Montgomery

Only getting one star because the lady coordinating the event for the childrens workshop was great but the other employees we encountered along with the people coming to the event were the rudest Ive seen....Talk to people with no common courtesy seems as if looking to fight to make their day better well wont get that here Im a lot classier than that ( only looking for a trash can ) Sad ...save your time go to a better Home Depot or Lowes

Vanessa Campos

Brother in law bought a house in the area and we are redoing the whole house came to buy sheet rock and first the kid has no idea how to operate a fork lift, second he was rude told me I could "get it myself" yea let me just climb up there. And he tried to make me buy broken sheets saying "you cant use these?" Yes let me cover my walls in broken sheet rock. Over all idiots. I now have to drive further to avoid this.

Vicki Loyd

I visit this store often. Although, their customer service is up and down at times, I can almost always find the things I need here as oppose to a couple other locations. When you do find an employee the majority of them know where to find what you need , unless they are new...and I always know those few instance. And when compared to getting what I need from other stores I would say this is the best

Brandon Finn

I went to the Home Depot hoping to purchase a new trimmer/edger the Customer service experience was very bad no one was there to be found...I had to call the store and ask for the the manger after waiting 30mins n anther 5mins for some assistance. Shopping ar Lowes will be my next home improvement store I will not shop at this store never again....Home Depot in Lancaster Tx

Johana Holguin

La tienda está muy bien organizada solo k el servicio al cliente es malísimo, ahí personas k simplemente no te quieren ayudar por flojos o pork no les da la gana

Roberto Davila

I bought some 2×4s there then came back for 3 more but the lady overcharged me for them. I told her I had just bought some and they were a different price she said that she didnt know why it was more expensive but it was...It had been less than 10 that I had just bought the other ones. But service has been good other than that.

Isabel Aguilar

We shop here all the time. This visit was to purchase a $250 light. We asked three times to try with the light on, however to our surprise, they could not show us. All it required was a milwaukee battery. We called the manager, and they refused to show their face. This place feels like Lowes. What a disgrace.

sky7633

Employees dont know anything in their department. Just busy to talk and laugh each other. Asked 3 guys where simple tool is, they didnt know and said ask someone else, not even try. And then go back to chat each other. Worst employee education. Worst ever!!!

Claudia Molleda

The say I will receive a week ago the dryer I ordered and I called them to ask why I didnt get it yet and they dont know if told the ladies at appliances I need to know and she said is in transit then she hold on and never answer again, thats made me sick