Category: | Computer Store |
Address: | 5305 S Rice Ave, Houston, TX 77081, USA |
Phone: | +1 713-940-8500 |
Site: | microcenter.com |
Rating: | 4.4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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derek young
To be clear, this is a review of the Micro Center Online Store and not the Houston Micro Center on S Rice Ave. What a terrible experience. So you know, i normally dont write bad reviews because Ive worked for technology retailers and I know employees/service people are busy and overworked normally. This tragedy began when was trying to place a Tax exempt order for one of my clients and needed to order the products online since they did not have them in stock @ the local store. I was directed to contact their business online department to make an account and get this processed. I was given a phone number and a email. Multiple calls and multiple emails were sent with no response back whatsoever. I dont think they really exist at this point. This order needed to be placed, so i continued the order without the Business Online departments help and contacted the Micro Center Online Store. I placed the order, 2 days later they contacted me and said they had a billing issue with my Bank and that i needed to call the Bank to verify my billing info. Flustering because Ive already waited for the Business team to contact me back but thats how it goes. Called the bank, asked them verify the billing account on file, so few things to change like the Billing Phone number on the account, primary address abbreviations etc. Called back, gave them that info and they said they placed the order. I dont see a order confirmation or shipping info sent via email ( another 2 day wait ) like I requested so I call them back and they tell me the same thing. Billing info does not line up with my Bank account. How long were you going to wait to tell me this time?! So i spent the rest of my morning completing 3 orders with cancelations because they couldnt complete the order because of my banking info, having to call back and forth between the online store and the bank. ( its a 3-15 min wait every time btw ). They did offer me free expedited shipping since this order should have originally taken 15 mins, which was now a week+ process. Towards the end of all of this they said we should conference the Bank, them and myself to fix this. So you want me to wait again while you try and schedule a call with the bank? Nope. Finally, I had given up on the Micro Center Online Store. I went to Newegg and found close to the same equipment and placed the order with zero billing issues, and its even cheaper than the original Micro Center order because they give instant rebates instead of mail in rebates. My recommendation is to not use the online store ever. In the physical store they are kind, helpful and get you in and out quickly. If you dont see it in stock at the local store dont use the online store.
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Pisk Six
I give it only three stars, however this is exclusively based on the repair center, and the store location and general arrangement. Pros: My computer was repaired Cons: Expensive Failed to respect their own contractual obligation Location Stores arrangement The new location adjoins the South Rice Avenue, currently under road works, and creates some difficulty getting in and out. Will possibly get better when those are completed. In the store, there is no exit for those whom dont need to go through the cashiers bank. Whether you need to pay, or not, you have to go through the check out lane. Apart from making you feel as if you were a potential thief, if you have a cart, you have to wait on line, even if you have already paid your dues. Repair department: The waiting is well organized, you check yourself in via a computer, and you wait for your turn. My issue was a straight forward one, my computer would not power up. But as simple as the problem was, you will have to pay 39.99 USD for them to take the machine and give you a root cause diagnostic. The cost included a two days diagnostic feed-back, as verbally confirmed and written on the order. I specifically insisted to have the feed-back via email as I was going to hike in the Pan Handle. This was on a Thursday. I never got any email, and had to call upon my return on the following Monday. As expected I was informed the technician had attempted to call me, and left a message on my voice mail. However my voice mail is not set on my cell. My computer was diagnosed with a failed power supply, and the total cost for the replacement would be 144.00 USD; I gave the go-ahead. I was told the wait would be about one week. However, on the Wednesday, I got an email this time, and the Tech. informed the computer was ready for pickup. I went on the Thursday, paid 144.00, making the total repair cost about 200 USD with tax. I must specify the iMac screen was full of greasy finger traces. As stated in the beginning, I had to wait in line with the check out customers even if I had already paid. The large cart made pushing my way through difficult, and I am not the kind to shout the "excuse me" that sounds like "get off my way". Last but not least, as I was loading my car in the parking lot, a man kept hassling me with buying an alleged top of the line home theater. As I politely declined, he kept insisting which made me feel uncomfortable. I did not like it as you never know what can happen. No security, far from the entrance, no cameras that I could see. I will not go back there.
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Robert Pasier
I was disappointed with the customer service today at MircoCenter. The clerk at the return/exchange desk refused to accept my Acer monitor exchange, stating that I was passed the 30 day exchange time period. I pointed out that this wasn’t the first time I had to exchange the Acer monitor due to factory defects. On 1/23/16 MicroCenter happily exchanged the same Acer monitor with faulty pixels that was purchased on 11/27/15. So the clerk called the manager over who reiterated the point that I missed the exchange time period. Again I pointed out that MicroCenter previously exchanged the same Acer brand and model monitor on 1/23/16 which was 58 days after purchase. The manager then changed his point to “Well we did that as a courtesy exchange but we aren’t going to do that again” and “you didn’t buy the repair plan on 1/23/16 so I can’t help you.” Excuse me but when I am spending $3,700 on a computer system and $800 of it went to the monitor, I expect the products to perform for at least a year without going bad. In this case I had 2 brand new Acer monitors with faulty pixels going out within a month or two of powering on. Also as time went by more and more pixels were going out. While this was going on my 980 TI GPU went out, so I left my PC with the repair center today to run diagnostics prior to reaching the exchange/return desk. It was a little ironic that as I was contemplating how to write this review regarding the Acer monitor debacle, MicroCenter’s repair tech called me. The tech informed me that they would be replacing my 980 TI GPU with a new 1080 GPU under factory warranty because of the factory defects that caused the 980 TI GPU to melt internal components. On the one hand I am very happy that MicroCenter is replacing my GPU but also perplexed as to why the manager today was rude and repeatedly lied to me regarding the exchange policy. Instead of taking responsibility for the faulty products from his store the manager was more interested in placing the blame on me for not buying the repair plan. Why do I need a repair plan for new products that went bad in less than 6 months of being purchased brand new, twice? I guess the management at MicroCenter doesn’t care to provide good quality products and the necessary customer support to enthusiasts who build their own PCs. I guess my friends and I will have to get our new rigs from cyberpowerpc or newegg or Frys.