La-Z-Boy Furniture Galleries
| Category: | Furniture Store |
| Address: | 3450 Grapevine Mills Pkwy, Grapevine, TX 76051, USA |
| Phone: | +1 972-539-8072 |
| Site: | la-z-boy.com |
| Rating: | 3.4 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 12–6PM |
Location
Photos 23
Reviews 10
CA
Carlos Loera
Staff was ok. The problem is with the quality of their products and their refusal to make things right when things don’t go as expected. We bought an ottoman with warranty and after a couple of moths the top pillow started moving to the sides and it just looks awful. Long story short, they refuse to make things right, no fix, no return, nothing. My advice if you’re looking for furniture is to save your money and buy cheaper stuff from other bargain furniture retailers. Trust me their products will look cheap in a few months anyway. If you truly want great furniture spend a little more and get it custom made. I will never shop there again and will tell all my contacts about our story when they ask for a recommendation. Thanks for nothing La Z Boy.
A
A Private User
We recently purchased our family room furniture from Lazyboy in Grapevine TX after shopping several other stores and recommend you do also. Not only did we find our saleslady helpful, it was the only store that the store manager came over to welcome us! Although the prices were higher, our saleslady was able to tell us why by demonstrating the furniture and showing us construction features that go into the product. No other store was able to provide as much information nor treated us as well as Lazyboy.
L.
L. Miner
Awful. Everything, every thing was screwed up. 1. Price tag "wrong." 2. Price difference was $1000.00. Not kidding, no negotiating, despite a printed contract with another price. 3. Delivery date and time not as estimated or as scheduled. Showed up a day early. 4. Lastly, tried to deliver a second "identical" love seat recliner another day. 5. Forgot to say the electric plugs do not work on the sofa. Seriously, every single part of this transaction was messed up. 2/2017.
FR
Frank Zuckerman
Was told that there was a lifetime warranty when I bought the most expensive chair they had. Now no one will help me or even make an attempt to listen to me, including the General Manager of the store. If you need a recliner, dont believe their hype about warranty....its all just so much baloney.
AL
Allan Wallace
I received an incomplete order I tried to resolve the issue with Shirley Fitzjarrald, the store manager. She was rude. Once she hung up on me. it has been 5 months and I still do not have all of my items. Stay away from this store I am very up happy with my experience
ST
Steven Micklewright
The staff are quite simply amazing. Probably some of the best customer service I have ever received in a retail outlet. Their products are outstanding as always and the selection in this store is great
DA
David Baxley
Very nice furniture. Sales staff was helpful but not overbearing. Let my wife and I browse at our leisure.
DE
Dean Griffith
Great quality, good prices and delivered sooner then expected. I will buy again
ST
Steve Ermish
I love everything lazboy, just wait for the sales
JE
Jeff Hancock
Great customer service
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