Category: | Used Car Dealer |
Address: | 1301 N Zaragoza Rd, El Paso, TX 79936, USA |
Phone: | +1 915-633-9100 |
Site: | texasgrandautoworld.com |
Rating: | 3.7 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM Closed |
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sharkey shark
My wife and I bought a car last year from this place. Nice car with low miles, we thought we were getting a deal... well, no we didnt... we traded in a car and got a newer car (same make/model/more options). After all was done and papers were signed, a couple days past by and dealing with the DMV to get a vin inspection (that the dealerships are supposed to do), and we find out this car has been in a accident. Upon more inspection, the whole drivers side was either replaced or fixed from whatever accident. The front bumper and hood was touched up as well. Taking this car back to the general manager at the time (I forget his name, but can remember his face) basically told us there was nothing they could do about it. Basically, they didnt know (supposedly) and I remember his reaction and facial expressions when I asked him "so basically we are s.o.l?" He laughed and said "yeah". We took the car to the dealership for inspection, as they said they would pay for it. I ended up paying out of pocket after it checked out and they (he, theGM) said "since it checked out, we are not going to pay it".. Mind you, we live in Las cruces, and made several trips to el paso to this location on our dime to try and fix a problem that we inherited because they said "we didnt know". The finance manager (big guy, also forget his name) was the only legitimate guy we dealt with, he genuinely wanted to help but could only get so far because he needed approval that, I assume, he knew he wasnt going to get
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Alyssa Dunlap
First off, Cristian Cuevas is the greatest! Hes patient, caring and wants to be the best help he can be. From start to finish this was the very best car buying experience we have had. Cristian went over the vehicle with incredible precision. There was no haggling over prices and no high pressure sales. Could not be happier. We were able to look around on the lot with no interruptions until we decided what we were interested. Cristian welcomed us when we went to the showroom and dealt with us in a casual, friendly manner. We never felt pressured in any way during the whole process. He was knowledgeable, quick to understand our preferences, and easy to work with. We felt complete confidence in Cristian, and will recommend him to any car shopper we run across. Gabriel Vasquez was also great to guide us through the financing process. He made everything very clear and simple, explained our choices, and was incredibly friendly. Come to Texas Grand! Its a family owned business which is why it has the customers best interests. Ask for Cristian Cuevas.
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Edgar Contreras
ATTENTION!! IF YOU ARE A FORT BLISS SOLIDER or if you live in El Paso in General DO NOT PURCHASE A VEHICLE FROM THIS CAR DEALER. (Horrible) This is by far the worst car buying experience Ive ever had. And trust me Ive bought a few cars. The car i purchased was pre-owned and had a few miles on the odometer 70,000 something miles . 2 weeks after purchasing the vehicle my battalion had a POV inspection and my car failed the inspection . surprising right? The car had no Oil and i noticed one of my fog lights not working and on top of that a couple months later my cars convertible sensor broke and started beeping and never shut off. To end the review ill keep it simple. The sales guy Pablo called me and threatened me the company was going to file a law suit against me for keeping my review on google.
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Darrin Lipscomb
If you gots overhung in the mail on 23 Jan 2016 saying match a poker chip with something else and win 2 smart cars or Xbox or free mortgage on a house or 10,000 or lottery ticket dont get excited. If the number is 082414 all you won was the lottery ticket. Then when you get there to claim your prize they just gonna harass you to try to buy a car no matter how many times you say no. I even went back to my apartment complex and looked in the trash by the mail box and "everybody won." However all they won was a lottery ticket as well. They made it so everyone wins to get you there to harass you to buy a car
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Josh Hamric
$500 referrals---You cant beat that. Thank you John Shamaley for taking care of me and my girlfriend and making us feel like family, I send nothing but good energy towards you and all the people you serve brother! Dont waste your time anywhere else, go see "John Shamaley" the most humble, transparent, entertaining salesman in town. The man doesnt have a single bad bone in his body, very genuine soul. Just lay back on the junkfood brother, coronary disease is real, I want you here on Earth with us to be able to sell another 92cars like you did that one month!
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emiliano salayandia
WOW! Bought a car from Cristian Cuevas. He embodies the definition of a true salesman, humble, intelligent, and a charismatic genius! He will stop at nothing to ensure that you get the car of your dreams at the price you are comfortable with. Legendary service, ask for Cristian Cuevas, trust me, you will not be disappointed. I recommend not only my friends, but my family as well. Five stars. Thank you Mr. Cuevas.
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t diamond
Stressful place, bad management. A salesperson took my car in to sell. Unknown to me, he never registered it with the dealership. They had it for months, and when I called to make an appointment to pick it up. They made me wait for an hour and a half. The car was damaged on the front spoiler, the radio was broken, and it smelled like Pot! I will never set foot inside this place again.
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stephanie Ruiz
Wow! Mr. Cristian Cuevas is a wonderful salesman, was straightforward with me, and didnt bother beating around the bush. If I need another car in the future I will definitely be checking back with Cristian, he extended service far more than the average sales representative, and I appreciate his dedication and his ability to provide great customer service. Thanks again Texas Grand!
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Traevon Henry
The service was excellent! John Shamaley and Cristian Cuevas were very helpful. Both are friendly and knowledgeable about all the cars. I definitely will recommend to my friends to buy the car from Texas Grand Auto World! Im very happy with my Jetta. In fact I wouldnt buy any other cars accept from either of them. Your happy customer, Traevon Henry
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Zach Osborne
Whatever you do dont ask for the salesman with the big nasty beard, I think his names Pablo! However, the rest of the staff is wonderful! Thank you Texas Grand, youre the best! The couches in the showroom are so comfortable, free food and drinks, the owners take amazing care of their customers! Nothing but clean cars with low miles.
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Darian Hicks
Easy to find. A lot of traffic around the dealership specially in rush hour. Great customer service. Honest, straight forward, no background play around like you get elsewhere. I am very grateful to Cristian Cuevas for his help and dedication in getting me into this gorgeous car.
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Michelle Hernandez
Our guy, Cristian Cuevas, was terrific and we always appreciate his prompt and outstanding service!! Hes the man to send all your friends and family! He gives $300 referrals, cant beat that.
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Martin Gutierrez
Thanks for the great experience. Very professional and straight to the point. I recommend everyone to Cristian C. He is going to be a successful business man one day.
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Seth Yocum
Dont even deserve 1 star they are scammers they stole my money lied to me for months and they make up stories to not give you your money