Sprint Store
| Category: | Cell Phone Store |
| Address: | 1831 N Zaragoza Rd #101, El Paso, TX 79936, USA |
| Phone: | +1 915-921-6400 |
| Site: | storelocator.sprint.com |
| Rating: | 3.1 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 1
Reviews 24
JO
John-Paul Facey
Bad service...brought my phone in and they gave me a 2 hour wait period. When i got my phone back, the rep was rude and made me wait longer because he knew I was in a hurry. I brought it in and waited 2 and a half hours to find out they simply just did a factory reset which I could have done myself at home. I called around for another repair center not wanting to go back to this location...unfortunatley this is the only one that is close to me this side of town. This store is so unorganized, staff are busy talking with each other and not helping people that need assitance...I would give negative stars if it were an option. I been with Sprint 11 years and this experience has me looking for another service provider. Had better experience at Sprint repair stores in Phoenix, Las Vegas and Hawaii.
OM
Omar Ronquillo
They lost a customer today. Ive been with Sprint for over 25 years. I wanted to upgrade my S7 as it isnt performing as it used to. They looked up my account and advised I needed to pay $150 for my phone condition. Now Ive had broken screens before, but this screen is in good condition, no cracks. The guy said because the "back" was cracked it would be $150. Then we just stood there. No attempt to try to make the customer happy. I left disappointed and returned to get all my early termination and balance info. And still no attempt for customer retention.. Horrible!!!!. they were almost happy to lose a customer.. Hello Verizon!!
JO
Jordyn Francis
Horrible damn service. Few of us tried going in to buy some chargers and what not- the "store manager" literally shooed us out of the store without even asking us anything because we were playing pokemon at the time. If you think all big people are jolly, youve never met Adrian. Worst customer service ever.
A
A Private User
Came in and was greeted by all of the employees. Randy took care of my problem and was very forthcoming during the entire repair experience. He repaired my phone in house, no waiting or having to send it out. Excellent service, nice facility and very friendly support staff.
RU
Ruben Perez
This place has the most horrendous customer service EVER! save yourselves a hassle and go to another sprint store. AN HOUR LATER : THE TECH CALLED BACK AND FIXED MY ISSUE. THANK GOODNESS FOR THE TECHS ! (SALES PEOPLE WORK ON YOUR CUSTOMER SERVICE SKILLS) .
A
A Private User
No where to sit, no line, no order.....complete chaos. 1st u gota w8 2 hours. then they tell u to leave ur phone 4 2 hours so techs can fix. you go back and of course they can never fix the problem...."we had to order you a phone." Sprint you SUCK!!!!!
DJ
DJ Truth 915
I came in looking for help and got so much more. the customer service was second to none. The sales rep was very friendly and knowledgeable.I felt like I was at home. Thank you so much. Nicole is the best.
PI
Pink Floyd
I took my phone in for service & could not have been waited on any faster. The gentleman up front called a tech. & he started looking @ my phone immediately. Very satisfied & highly recommend.
A
A Private User
no son nada amable hasta racista son los wuey ni porque son mexicano
A
A Private User
Did not have what I was looking for in stock. They got my name and number to "ensure" to call me when it arrived. Its been two months and still no call. Bad service.
DA
Dayna Dalton
Great service! Wasnt in the store but 1 minute when we had an agent helping us already. Our agent, Gabriel was very very attentive. Would recommend!
JO
Jonztom Swanson
Mixed service, minimal wait period, still had problems but didnt know phone had more than one thing wrong with it.
CR
Crys Greer
Awesome customer service! & super fast! Thank you so much for fixing my phone today! You guys are a lifesaver!
A
A Private User
I havent received the phone yet and I must say I have received nothing but the worst service ever!!!
A
A Private User
Melinda, was fantastic, she knew her stock and very knowledgeable about discounts. Great! Job.
CR
Crystal Reagan
Great servise, love this Store! People are very helpful. will go back for any phone problems.
MA
Matthew Coman
Salesperson was in a bad mood. His attitude lacked enthusiasm and gave one word responses.
OM
Omar Duarte
The service has improved greatly! I received the best service ever and got a great deal.
MI
Michael Miller
Nothing out of the ordinary for this location.
AL
alicia holguin
They know their business
WA
Walter Strawn
Sprint service sucks
A
A Private User
They are very rude
LU
Luis Rodriguez
Real bad service
KA
karla q
Bad services