AT&T

AT&T, 5131 Kipling St #600, Wheat Ridge, CO 80033, USA,

Category:	Cell Phone Store
Address:	5131 Kipling St #600, Wheat Ridge, CO 80033, USA
Phone:	+1 303-425-8997
Site:	att.com
Rating:	3.2
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–6PM

Location

Photos 17

Reviews 7

Charlotte Andersen

Theres no short way to tell this story as its is going on A YEAR of this problem with no resolution. Heres the one-sentence version: They lied to me promising a special promotion that didnt exist, scammed me into a product I didnt want, signed me up for a different plan without my knowledge costing me thousands (!!) of dollars. And the worst part is there is nothing AT&T corporate can do to help me because this is a franchise. Heres the longer version: I went in to get my son a phone for his birthday, the employee Chris was super helpful and nice - so helpful in fact that he offered me a "special deal" where if I signed up for ATT digital life (their home monitoring system) I could "bundle it" with my wireless bill and it would reduce my total bill by $20/month. It seemed like a good deal so I signed up. My first bill came and it was 3 times what it normally was. I called and asked if there was a mistake but, customer service told me they showed no promotion on my account and Id need to go back to the store. So I did. Chris was there and told me he made a mistake in typing in the promotion but assured me it was all fixed now and said hed credited my bill for the excess amount. Next bill came and was outrageously huge again, called customer service again. They said again there was no promotion and no credit my account ever. They sent me back to the store again. I saw Chris a third time, waited nearly two hours while he "fixed" the problem. You can see where this is going. Month three my bill was crazy high, called customer service and asked to speak to a manager. She finally told me that there is no such thing as a wireless and digital life promotion and never had been, that it was impossible to "bundle" those bills because theyre two separate corporate entities. She told me that Chris had either been sorely confused or had flat out lied to me. She then tried to call the manager of this location (Jared?) and couldnt reach him. I called and left messages which he never returned. Weeks of calling I finally got him on the phone once and he said he had no idea what I was talking about, that no one in his store would ever promise such a thing. I asked for his supervisor, the regional manager, and he told me he was "too afraid" to give out his supervisors work number because I was clearly an irate customer and "too hysterical". Then told me to stop calling and HUNG UP on me. Honestly I was angry when i called (who wouldnt be?) But i didnt cry or curse and was in no way hysterical. but even if i had been, isnt part of the managers job helping upset customers? So I called at&t customer service back and the managers of both wireless and digital life said they felt really bad for me but their hands were basically tied. Because of Chriss false promises to fix it, Id gone past the 30-day window to terminate digital life and would now have to pay $2000 just to get out of the contract. The DL rep was so upset about the fraud that she gave me a considerable percentage off my bill there which i appreciated but she couldnt terminate it. And the wireless rep gave me the contact info for the regional manager (the one that this store manager refused to give me). I called and emailed him (Robert) three times, never got a single response. At this point the only option left to me is small claims court or just paying out the nose for a service I dont even use until the stupid contact expires in another year. Look, I know this isnt the worst thing in the world and many people deal with much worse. I probably let this get to me more than I should have. But every month I get that bill it reminds me all over again how gullible and too trusting I am. The least I can do is try to save someone else from walking into the same trap I did. TL;DR dont trust anything these people tell you, get everything in writing, and dont expect any customer service if there is a problem.

Ronald Robin

I came into this store for a promotion that I received a few weeks stating that if I made a $30 payment I would receive a free phone. I only planned on spending 30 minutes in the store not an hour for something very simple. They were 3 employees in the store and i was the second one out of two customers and no helped me. When the guy finally got to my name on the list he tried to tell me I had to get a new line in order to receive the deal. When I asked him why even send the deal he couldnt give me a straight answer. When he tried to verify the guidelines the website want opening and instead of trying to help further he just stopped. Basically telling me that I couldnt get the deal wasting my time. I am very unhappy and hope no one has to experience this from any of the employees.

Jarrod Cary

I needed a replacement charger for my phone, I went into the store, and walked about for around 5 minutes. None of the "customer service" people acknowledged me, two actually walked past me while talking to each other into the back room, while I stood there, tracking them with my gaze, turning my body as I watched them walk past. I ended up going to the Verizon store next door, where I was greeted as soon as I entered the door, and helped right away. Im switching to Verizon next time I get a phone. AT&T customer services sucks on several levels.

Matthew Transue

I came in to the store for a quick question, and thought Id end up wasting a great deal of time waiting. However, I was greeted as soon as I came into the store, and the rep offered insight and advice on my question without any sales pressure. Honestly, this is what Ive come to expect from AT&T. Just as with any other industry, problems come up, but the difference is in the approach. I feel truly valued as a customer, and as though my business is important. In a world of many choices for everything we have, this is pretty important.

Ratna G.

Kathryn, Chris, Christopher, and Corey are amazing--- I am not sure I agree with the reviews here because we had amazing service tonight and everyone pitched in to help ensure my family and I left there with all our devices working properly and with the right accessories. We had a great experience and have been AT&T customers for over a decade now. I do not see changing anytime soon - Ive been with them as long as I have been married. Thanks for the excellent service tonight, Kathryn!

Casey Lansing

Go elsewhere. Walked in, all 3 employees with customers... It was 5 min before anyone acknowledged I had even walked in. I was the ONLY other person in the store. Called to confirm the phone I wanted was in stock and whomever I spoke with failed to mention making an appointment was necessary. Now Im waiting near 30 minutes to start the purchasing process. Should the process of buying the phone you know you want be so painful?

Michael Loveless

Great service! I dont have AT&T, but was there to assist a client. Chris Hickman, was very knowledgeable and an asset to the team there. He took care of porting two phone numbers, fixing the account and had everything wrapped up in a short amount of time. He made me look great to my client who was having some frustrations.