AT&T

AT&T, 352 N Hwy 67 e, Cedar Hill, TX 75104, USA,

Category:	Cell Phone Store
Address:	352 N Hwy 67 e, Cedar Hill, TX 75104, USA
Phone:	+1 469-272-0412
Site:	att.com
Rating:	2.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 8

Reviews 15

john doe

Reason as to why the low rating is as follows: Ive visited this store for a few years & overall they need more urgency with customer service. You can schedule a visit but can still be here over 30 minutes (bring snacks by the way). Today I spend over an hour here just to be told I had better chance of wifi connection at home due to everyone including customers connected to their wifi. Customers should not be allowed to use if itll disrupt service to help other customers. Staff is friendly overall but seems like managers do not want to engage with matters. I believe that (managers/supervisors) would make a huge difference by simply asking "hows everything going"; this store can improve service & allow customers to leave faster rather than looking at your watch to check time. If your title is to improve overall experience & your either standing around or walking all over the place then you are not the right person for the position. One last thing: SOMEONE PICK UP THE DAMN PHONE!!!

tiffanie simon

I thought Verizon had terrible in-store customer service. But AT&T has officially jumped to the number one spot. Took my mother in here because shes new to the smartphone world and her phone was moving exceptionally slow and she needed help or possibly even an upgrade. Sales associate took one look at her phone while it was in my hand and said "well we dont fool with that phone because its cheap". Even though she purchased it through AT&T... so basically he wasnt going to waste his time helping my mother with her low-grade smartphone. I made sure we left quickly before he tried to talk her into getting an iPhone or something ridiculous. Easy to say the problem wasnt resolved but he did tell us to go buy a $50 memory card even though she already had one. Thanks AT&T you are the best!! #SIKE

Tony Tone

Answering your store phones would be helpful... if I could add a screen shot of how long Ive sat here listening to the phone ring....going on 56 minutes. Your customer service sucks! Jerry would be upset

Sarita Cole

Jagayle was awesome! She was knowledgeable and friendly. I will never make the mistake of going to the Duncanville store again. The people in Duncanville are CLUELESS! I will go to Cedar Hill!

Bob Juch

I had a knowledgeable and friendly person help me with my phone upgrade. The quality of service depends on who you get and how much experience theyve had.

Maria wagner

This store was crazy busy, there were people standing everywhere waited. A lot of employees seemed rude and didnt ask if we needed help.

Guillarne Gray

Friendly staff, knowledgeable. You can pay your or wireless service, purchase or upgrade your phone and purchase accessories.

Elyand Meg

Got in, got out and got what I needed done fast! Great place

A Private User

Very poor customer service. Not friendly or helpful at all!

A Private User

Very poor customer service. Not friendly or helpful at all!

Ruby chapman

Have not helped me not one time that Ive gone there